Kommunicate

Kommunicate

von Kommunicate

Wer verwendet Kommunicate?

Businesses and teams which are in need of proactive and efficient software for quality customer support, live chat, deploying chatbots on websites and apps, knowledge-base building.

Was ist Kommunicate?

The way customer conversations and support is done has been broken, redundant, and time and cost inefficient: Kommunicate aims to correct it. Kommunicate is a human + bot hybrid customer support software. It is a one-stop solution for all your support problems. Kommunicate aims to empower your business to build long-lasting customer relationships that drive growth. You can manage customer conversations, website chat, support agents, team conversations, customer delight aspects at the same place.

Kommunicate – Details

Kommunicate

https://www.kommunicate.io

Gegründet 2015

Kommunicate – Preisübersicht

Kommunicate ist verfügbar ab 20,00 $/Monat. Kommunicate bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Kommunicate findest du unten.

Startpreis

20,00 $/Monat

Preisinformationen

It is based on number of team members and comes with a free forever plan.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Kommunicate Funktionen

Chatbot Software
Absichtserkennung
Code-Free Development
Empfindungsanalyse
Kontextabhängige Anleitung
Mehrsprachig
Omnichannel
On-Screen-Chats
Spracherkennung
Sprachsynthese
Virtueller Assistent
Vorkonfigurierte Bots
Wiederverwendbare Komponenten
für Entwickler
Call-Center-Management
E-Mail-Management
Leistungskennzahlen
Live-Chat
Self-Service Portal
Social-Media-Integration
Terminverwaltung
Umfragen & Feedback
Virtueller Assistent
Warnungen / Eskalation
Warteschlangenmanagement
Wissensdatenbank
Workflow-Management
Bildschirm teilen
Geo-Zielgruppenerfassung
Integration von Dritten
Kundenspezifisches Branding
Offline-Formular
Proaktiver Chat
Transfer / Weiterleitung
Vorformulierte Antworten
Websitebesucher-Nachverfolgung

Kommunicate – Nutzerbewertungen

Zeigt 5 von 18 Nutzerbewertungen

Gesamt
4.6/5
Benutzerfreundlichkeit
4.5/5
Kundenservice
4.8/5
Funktionen
4.3/5
Preis-Leistungs-Verhältnis
4.4/5

The best option

Bewertet am 30.1.2020
Jorge esteban C.
CEO
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We use Kommunicate with our clients to integrate bots and human support.

Vorteile: It's easy to configure and use. Also the support team is great!

Nachteile: Nothing! Actually all is running good. We haven't problems

Impact for our first project using Kommunicate

Bewertet am 2.1.2020
Sergey P.
BI Andinnovation trainee
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The whole company is satisfied with the product, as it has increased by 800% the flow of conversations that were maintained on our site, compared to the tool that was used before.

Vorteile: the possibility to connect our Chatbots made in DialogFlow in a very fast and simple way.

Nachteile: It's a pretty new platform in my opinion and we need to polish some aspects, but that if, any doubts or queries you have about the platform (or something you don't find on it and you need to implement it) are answering very quickly by email ...

Best Chatbot Management tool.

Bewertet am 2.9.2019
Yasiru G.
DevOps Engineer
Computer-Software, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall Experience is really good. There were no any simple way to integrate the chatbots created using dialogflow. But after discovering Kommunicate all the integration and session management stuff became very easy and stable. So they have solved a huge problem and made chatbot management process very easy and stable.

Vorteile: Kommunicate provides easy ways to manage your chatbots. It provides easy chatbot integration methods to integrate your chatbot to web , android and iOS. After integrating your chatbot it helps you to manage your chatbot. User session management is nicely done by Kommunicate where we can see the history of conversations with users very clearly. Also we can get the user details from Pre Lead Collections where user is prompt to add details before starting the conversation. And also the Dialogflow integration also works flawlessly.

Nachteile: So far I have no issue with Kommunicate. It provides all the features I needed from a chatbot management tool with ease.

Kommunicate Product Review

Bewertet am 5.4.2019
Shirish P.
Proprietor
Computer-Software, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: It is a really Cool Platform. We were searching for a Platform like this which has a Dashboard for Chats and can also be integrated to various Chatbot Platforms like Dialogflow. As Dialogflow doesn't have a Dashboard of its own where one can see the Chat History based on the users. So kommunicate was very useful in that regard.

Nachteile: There are still more features which can be added, making it much better.
Allowing Integrations with more platforms.
More AI based features in the Chat would be great.
Personalization of the Chat with the User.

Excellent tool to integrate dialogflow.

Bewertet am 29.12.2019
Victor O.
Consultor
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The overall experience is very positive, I would recommend it without hesitation.

Vorteile: The tools are excellent, the best I've seen, very easy to use.
What I liked the most is that the platform is constantly evolving, and most importantly, the support and proactivity service in resolving doubts or queries is very good.

Nachteile: Reporting is very poor, an advanced analytics cannot be done, it must be improved.