Wer verwendet UXPressia?
Unternehmensteams und -abteilungen unterschiedlicher Größe, die bereit sind, Benutzer- / Käufer-Persona zu definieren, Benutzer- und Kundenerfahrungen abzubilden, um Produkte und Dienstleistungen mit außergewöhnlicher Kundenerfahrung zu entwerfen.
Was ist UXPressia?
UXPressia ist ein Online-Tool für Customer-Journey-Mapping sowie für das Erstellen von Personas und Impact-Maps. Es ist ein optimales Gleichgewicht zwischen kennzeichnung- und tabellenbasierten Lösungen mit einer intuitiven Drag-and-Drop-Oberfläche und zahlreichen anpassbaren Funktionen. Mit UXPressia gestaltest und lieferst du deinen Kunden außergewöhnliche Erlebnisse. Visualisiere die Erfahrungen deiner Kunden, erstelle Personas, analysiere Touchpoints in Multichannel-Interaktionen und lade Mitarbeiter dazu ein, die Erfahrungen gemeinsam abzubilden und online zu teilen.
UXPressia – Details
UXPressia – Preisübersicht
UXPressia ist verfügbar ab 20,00 $/Monat. UXPressia bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für UXPressia findest du unten.
UXPressia – Nutzerbewertungen
Zeigt 5 von 40 Nutzerbewertungen
Bewertet am 13.9.2018
Flawless customer experience and a great product!
Kommentare: UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona profiles and Impact maps for clients in a quick and efficient way. Anyone who's ever had to put such documents together knows how hard it is to create them from scratch, keep them in a centralized location and allow for multiple people to view and edit them. UXPRESSIA solved this with their tool. This WILL save you time (and money), make you more productive all while making you look highly polished in front of clients. My clients loved this so much, that one even printed a 5ft by 4ft version of their own customer journey map created with UXPRESSIA, to hang in his office! Thanks, UXPRESSIA!
Vorteile: UXPRESSIA offers a unique combination of great value combined with great features. The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience. I love the ability to create personas, which I can then use within my Customer Journey Map while creating an impact map which can pull info from the persona tool. All this includes the ability to share the projects with other UXPRESSIA users or allow others to see your work as well (without a UXPRESSIA subscription). It's a whole lot of power and a whole lot of bang for your buck!
Nachteile: It's rare that I say this, but this product is in many ways flawless. Yes, there are new features they could add, but then again, like any software its a work in progress. The best part is this... Got an idea, suggestion or bug report? The UXPRESSIA team wants to hear it! And unlike many others, they actually listen!
Bewertet am 24.1.2020
Amazing SAAS platform that enables Service Design Thinking at the next level
Kommentare: Integrating service design thinking into a marketing agency is no small feat, especially one with a dynamic and highly demanding clientele. Integrating UXPressia into our work-flow has simplified a large portion of our customer research phase by providing seamless and easy to use cloud-based tools. The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele.
Vorteile: Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients. We've completed removed redundancy from the process while improving the value provided to our internal team and clients alike.
Nachteile: Missing the Service Blueprint Map from the package. Though not part of the Customer Experience Mapping Journey, it is an incredibly helpful tool to augment the experience. UXPressia does offer an incredibly smart workaround and allows integration of Miro Boards (Previously real-time boards.)
Bewertet am 6.8.2018
My favourite application for CJMs and Personas creation and discussion
Kommentare: I use the app for every project and it became almost indispensable for our team. We create customer journey maps and personas while sitting in a meeting together and improve them later: in Uxpressia it's extremely simple, quick and clear. Before we had started using the app, we used a wall or a board with stickers, but they didn't live for a long time. In the app we have all our boards in one place- accesible, updated and ready to reuse.
As I said, it's my favorite app for personas and CJMs, it's fantastically easy to use, friendly designed, really mature and responsive. We always use an option of group work and sharing, they are very nice.
Also, we ofter use Impact Mapping and this feature is really ideally designed: it shows only needed info, in needed structure, in a very usable way.
Nachteile: Frankly speaking, I cannot find any issues with such an application. We do like it and recommend it for all teams with product-oriented approach.
Bewertet am 10.2.2020
Newbie UX Student
Kommentare: Even though I'm still pretty new at it, it has made creating Personas for all my projects so much easier. Also visually seeing everything play out helps my thinking process that much more.
Vorteile: I love how easy it made it to make my persona for my projects. As a new student I was having tons of trouble setting something up but this made it a breeze, plus the design looks good on my project.
Nachteile: Limited customization when it comes to colour + font.
Bewertet am 3.12.2019
OK starting point for customer insights mapping
Kommentare: Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool. Also, produce your customer journeys super fast to align the product team on the over CX as well as pinpoint true pain points.
Vorteile: Super easy interface. Create a solid customer journey in minutes and personas in seconds. You can fully customise your personas as well as customer journey. The best element is impact mapping, which allows you the support your product decision process and align with overall strategic intents.
The software seams like it's in an early state. Many times it forgets to save the current state of e.g. a persona. Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width. You can only make a high persona, not a wide.
Finally, the edit options of the components in the personas (content types) are somewhat limited.