Wer nutzt diese Software?
Unternehmensteams und -abteilungen unterschiedlicher Größe, die bereit sind, Benutzer- / Käufer-Persona zu definieren, Benutzer- und Kundenerfahrungen abzubilden, um Produkte und Dienstleistungen mit außergewöhnlicher Kundenerfahrung zu entwerfen.
Durchschnittliche Bewertung36 Bewertungen
- Gesamt 4.9 / 5
- Benutzerfreundlichkeit 4.8 / 5
- Kundenservice 4.9 / 5
- Funktionen 4.6 / 5
- Preis-Leistungs-Verhältnis 4.9 / 5
- Startpreis 20,00 $/Monat
- Kostenlose Version Ja
- Gratis Testen Ja
Cloud, SaaS, Web
Angaben zum Hersteller
- Gegründet 2015
UXPressia ist ein Online-Tool für Customer-Journey-Mapping sowie für das Erstellen von Personas und Impact-Maps. Es ist ein optimales Gleichgewicht zwischen kennzeichnung- und tabellenbasierten Lösungen mit einer intuitiven Drag-and-Drop-Oberfläche und zahlreichen anpassbaren Funktionen. Mit UXPressia gestaltest und lieferst du deinen Kunden außergewöhnliche Erlebnisse. Visualisiere die Erfahrungen deiner Kunden, erstelle Personas, analysiere Touchpoints in Multichannel-Interaktionen und lade Mitarbeiter dazu ein, die Erfahrungen gemeinsam abzubilden und online zu teilen.
- Befragung / Umfragemanagement
- Prädiktive Analytik
- Prädiktive Analytik
- Umfragen & Feedback
- Verhaltensbezogene Analysen
- Einstellungen (Personalbeschaffung)
- Gewinn- / Verlust-Analyse
- Nutzungsverfolgung / Analyse
- Abgebrochene Verkaufsprozesse wiederherstellen
- Konten-basiertes Marketing
- Kontextabhängige Zielansprache
- Verhalten-basiertes Targeting
- Aufzeichnung der Bildschirmaktivität
- Entwicklung eines Prototypen
- Für Mobil
- Für Webseiten
- Tests der Benutzerfreundlichkeit
- Unmoderiertes Testing
- User Journeys
Die hilfreichsten Reviews für UXPressia
Bewertet am 13.9.2018
Flawless customer experience and a great product!
Kommentare: UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona profiles and Impact maps for clients in a quick and efficient way. Anyone who's ever had to put such documents together knows how hard it is to create them from scratch, keep them in a centralized location and allow for multiple people to view and edit them. UXPRESSIA solved this with their tool. This WILL save you time (and money), make you more productive all while making you look highly polished in front of clients. My clients loved this so much, that one even printed a 5ft by 4ft version of their own customer journey map created with UXPRESSIA, to hang in his office! Thanks, UXPRESSIA!
Vorteile: UXPRESSIA offers a unique combination of great value combined with great features. The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience. I love the ability to create personas, which I can then use within my Customer Journey Map while creating an impact map which can pull info from the persona tool. All this includes the ability to share the projects with other UXPRESSIA users or allow others to see your work as well (without a UXPRESSIA subscription). It's a whole lot of power and a whole lot of bang for your buck!
Nachteile: It's rare that I say this, but this product is in many ways flawless. Yes, there are new features they could add, but then again, like any software its a work in progress. The best part is this... Got an idea, suggestion or bug report? The UXPRESSIA team wants to hear it! And unlike many others, they actually listen!
Bewertet am 6.8.2018
Finally!! This will save your hours and make you look like a Marketing Rockstar
Kommentare: Amazing, stellar, makes me not dread the project and makes me look super polished to internal stakeholders.
For more than 15 years now I’ve been hating a huge part of my job - building out customer personas and journeys. I love the work itself but couldn’t stand spending hours in PowerPoint trying to organize the information with process charts and tables. My boss recommended UXPressia and I’m floored by how much easier it makes these tasks AND how much better the finished product looks. My executive team was wowed by the presentation and our sales team is actually using the info in their daily work. The tool is organized so well that it even helps you think through the research as your doing it. I can’t believe this thing is so cheap, I’d pay way more for the value (UXPressia people, if you’re reading this - you better legacy me into any new pricing! :)
The company is a start-up so there have been a couple times when I encountered a big or something but their in-product customer service chat is so on point that my questions are resolved in minutes.
Nachteile: What I liked least is that something like this isn’t available for more Product Marketing projects (can you guys please launch something for competitive analysis and battle cards).
Bewertet am 3.12.2019
OK starting point for customer insights mapping
Kommentare: Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool. Also, produce your customer journeys super fast to align the product team on the over CX as well as pinpoint true pain points.
Vorteile: Super easy interface. Create a solid customer journey in minutes and personas in seconds. You can fully customise your personas as well as customer journey. The best element is impact mapping, which allows you the support your product decision process and align with overall strategic intents.
The software seams like it's in an early state. Many times it forgets to save the current state of e.g. a persona. Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width. You can only make a high persona, not a wide.
Finally, the edit options of the components in the personas (content types) are somewhat limited.
Bewertet am 6.8.2018
My favourite application for CJMs and Personas creation and discussion
Kommentare: I use the app for every project and it became almost indispensable for our team. We create customer journey maps and personas while sitting in a meeting together and improve them later: in Uxpressia it's extremely simple, quick and clear. Before we had started using the app, we used a wall or a board with stickers, but they didn't live for a long time. In the app we have all our boards in one place- accesible, updated and ready to reuse.
As I said, it's my favorite app for personas and CJMs, it's fantastically easy to use, friendly designed, really mature and responsive. We always use an option of group work and sharing, they are very nice.
Also, we ofter use Impact Mapping and this feature is really ideally designed: it shows only needed info, in needed structure, in a very usable way.
Nachteile: Frankly speaking, I cannot find any issues with such an application. We do like it and recommend it for all teams with product-oriented approach.
Bewertet am 14.8.2018
Best tool for CJM
Kommentare: No more sticky notes falling off the wall! Their blog helped us to improve our understanding of CJM technique.
Vorteile: I can easily create professional looking maps. And I can use them not only for myself and my team, but it's not ashamed to show these maps to CEO and other departments (when compared with maps built with spreadsheets). I can easily create as many maps as needed for my complex product and link them together. "Impact maps" is a powerful feature which helps to brainstorm ideas in the context of business and customers goals.
Nachteile: Small text size in some areas. Hard to read it.