Jackrabbit Gymnastics

Vorteile: We love that Jackrabbit is always enhancing it's software. They are really great about listening to the customer's needs and trying to find quick solutions for them! Having online web registrations has been wonderful for both our class enrollment and event enrollment. It is really convenient that we can pick and choose what we want to show up on the website and set an auto email to be sent to the customers immediately after enrolling. The email student schedules feature is now one of my favorites! It has cut down our enrollment processing time by 50%! It is so nice not to have to type out the student's information and enrollment information when emailing a confirmation! The email templates and ability to add images and files to emails has been a total game changer for our company! It is so much easier and faster to send information to our customers and be able to improve parent communication! The staff portal enhancement has helped us be more consistent with tracking attendance. We don't use the time tracking portion or the portal at this time. We are in the process of trying to make the transition of tracking skills in the portal vs. on paper. We would love to see a better way to print a progress report if we switch to doing web based skill tracking. Lastly, I love the quick chat feature. Having support right at our fingertips is a wonderful feature to a class management system!

Nachteile: Our downfalls with the system are currently:
-Printed Statement feature- I just recently sent an idea to the enhancement team. I would really like to see it more like the "email student schedules" system. You could set it up exactly how you want it to look in the text boxes and then in the middle it will auto pull the information you selected for the statement. It would also help if you could choose how the spacing reflects after the fold line. I had very minimal header/footer and it still printed almost 300 blank (or only print date) pages.
-In the staff portal, we have had some glitches with a class showing as incomplete attendance when all students have either present or absent recorded and saved. This seems to happen when a makeup or transfer occurs on the same day as the class is held.
-Having glitch issues when using Google Chrome. It has forced me to switch to Microsoft Edge.
-Ability to "transfer" fees to a different category? Or a better way to track credits in the system. Right now it is hard because the money comes in towards on program, they drop for some reason and receive a credit and then when they come back they use it towards another program. The money always stays with the initial program. The credits don't show up on QuickBooks as it's not actual revenue coming in. Maybe there's a better way to track these? Not sure.

Kommentare: I enjoyed Jackrabbit and would go back if it were to offer a birthday party expansion/compatible program.

Vorteile: I liked using jackrabbit class for my indoor playground. We have 8 week long classes and needed to be able to register children for classes while also having a point of sale system for walk in open play customers. I liked that I could run daily/weekly/monthly/custom revenue reports to see exactly which classes and services were generating income and which weren't. It was very user friendly, and I miss using it.

Nachteile: It does not have a birthday party registration system and no plans to get one (per customer service). Birthday parties are about 40% of my business and I lost business due to this. Customers could only book during times the store was open - OR they could register for a party but we could not offer any upgrades. It was a frustration that cost me money.