Jackrabbit Gymnastics

Vorteile: We love that Jackrabbit is always enhancing it's software. They are really great about listening to the customer's needs and trying to find quick solutions for them! Having online web registrations has been wonderful for both our class enrollment and event enrollment. It is really convenient that we can pick and choose what we want to show up on the website and set an auto email to be sent to the customers immediately after enrolling. The email student schedules feature is now one of my favorites! It has cut down our enrollment processing time by 50%! It is so nice not to have to type out the student's information and enrollment information when emailing a confirmation! The email templates and ability to add images and files to emails has been a total game changer for our company! It is so much easier and faster to send information to our customers and be able to improve parent communication! The staff portal enhancement has helped us be more consistent with tracking attendance. We don't use the time tracking portion or the portal at this time. We are in the process of trying to make the transition of tracking skills in the portal vs. on paper. We would love to see a better way to print a progress report if we switch to doing web based skill tracking. Lastly, I love the quick chat feature. Having support right at our fingertips is a wonderful feature to a class management system!

Nachteile: Our downfalls with the system are currently:
-Printed Statement feature- I just recently sent an idea to the enhancement team. I would really like to see it more like the "email student schedules" system. You could set it up exactly how you want it to look in the text boxes and then in the middle it will auto pull the information you selected for the statement. It would also help if you could choose how the spacing reflects after the fold line. I had very minimal header/footer and it still printed almost 300 blank (or only print date) pages.
-In the staff portal, we have had some glitches with a class showing as incomplete attendance when all students have either present or absent recorded and saved. This seems to happen when a makeup or transfer occurs on the same day as the class is held.
-Having glitch issues when using Google Chrome. It has forced me to switch to Microsoft Edge.
-Ability to "transfer" fees to a different category? Or a better way to track credits in the system. Right now it is hard because the money comes in towards on program, they drop for some reason and receive a credit and then when they come back they use it towards another program. The money always stays with the initial program. The credits don't show up on QuickBooks as it's not actual revenue coming in. Maybe there's a better way to track these? Not sure.

Kommentare: It's been good. We still have some lingering issues 6 months after the changeover. For instance, our instructors have yet to figure out how to properly use the skills module. But we'll get there eventually. We want to get everything we can out of the product.

Vorteile: Jackrabbit solved a number of problems for us. We were using another product that was just too clunky, requiring a number of work arounds in order to "work". Also, includes the time clock function which our former product did not have, forcing us to use a 3rd party time clock product. So between our old class management product and our old time clock product, we are saving quite a bit of money. And payroll is a lot more straightforward. Also, a number of other processes are simpler and more robust in detail than before.

Nachteile: The set up should be preceded by an audit period to really dig into current operating procedures and get the best set up for the way the gym does business. As a 25 year old gym with 200 team members, 1500 class participants in a diverse array of classes and 70+ employees, we have different needs than a much smaller and/or younger operation. Six months in we are still frequently requesting guidance from Jack Rabbit and have had to go back and change a number of things that were set up wrong for us.

Kommentare: I enjoyed Jackrabbit and would go back if it were to offer a birthday party expansion/compatible program.

Vorteile: I liked using jackrabbit class for my indoor playground. We have 8 week long classes and needed to be able to register children for classes while also having a point of sale system for walk in open play customers. I liked that I could run daily/weekly/monthly/custom revenue reports to see exactly which classes and services were generating income and which weren't. It was very user friendly, and I miss using it.

Nachteile: It does not have a birthday party registration system and no plans to get one (per customer service). Birthday parties are about 40% of my business and I lost business due to this. Customers could only book during times the store was open - OR they could register for a party but we could not offer any upgrades. It was a frustration that cost me money.

Vorteile: JR is a complete system - it allows us to have customers enroll online day or night, track attendance, track student progress, and post and collect tuition and other fees easily. The financial tracking and reporting are the best in the industry - we are able to track revenue and match it to our quickbooks quickly and easily. Customer support is top notch - we are able to reach them in a variety of ways - via live chat, email, phone call or by setting up a consultation about a specific topic. Webinars and tutorials are also available. We have a complicated discounting system and JR handles it all. While there are always things to improve on such as prorating tuition upon enrollment from the parent portal - they are always working on ways to implement their clients need and want.

Kommentare: Jackrabbit Gymnastics has helped our business immensely. We can choose when to run tuition. Parents can look at the Parent Portal account at any time. Customers can see what classes we offer and if they are full or available in real time on our website.

Vorteile: This system is great! It keeps track of all the students enrolled, what classes they were in before, all transactions. You can post in different ways - per class, everyone or individually. They also take your ideas into consideration and are always looking for ways to improve the software. Customer service is great! They can help by sending them the issue your having by email or on their Facebook page.

Nachteile: Sometimes their software does go down. It's rare but frustrating. That's about the only issue but overall its a great product.