Userback

Userback

von Userback

Wer verwendet Userback?

Userback is an ideal feedback management tool for web designers and agencies collecting feedback on client web projects. Userback is also great for collecting general feedback from web visitors.

Was ist Userback?

Feedback tool for websites and apps that lets you build a better product and make better decisions with visual feedback.

Userback – Details

Userback

https://www.userback.io

Gegründet 2016

Userback – Preisübersicht

Userback ist verfügbar ab 19,00 $/Monat. Userback bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Userback findest du unten.

Startpreis

19,00 $/Monat

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Dokumentation

Kundenbetreuung

Online

Userback Funktionen

CEM Software (Customer Experience Management)
Analytik
Befragung / Umfragemanagement
Dashboard
Empfindungsanalyse
Feedback-Management
Kundensegmentierung
Multichannel-Datenerfassung
Prädiktive Analytik
Textanalyse
Wissensmanagement

Userback – Nutzerbewertungen

Zeigt 5 von 12 Nutzerbewertungen

Gesamt
4.7/5
Benutzerfreundlichkeit
4.6/5
Kundenservice
4.6/5
Funktionen
4.4/5
Preis-Leistungs-Verhältnis
4.8/5
Leonardo W.
Founder
Internet, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 18.7.2019

"Stop the Come and Back Madness. Move to Userback"

Vorteile: I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/ With Userback, here is the workflow. 1) You install the snippet,
2) Send the link to the customer,
3) The customer takes notes on the screen,
4) You review the notes,
5) Userback will automatically upload to your project management tool, like Basecamp.
It's super simple to use, and even customers that are clueless about technology will thank you. Make the switch, at eikonikos, we love it!

Nachteile: I can't point anything negative, maybe, I would request the team to add more integrations.

  • Quelle des Nutzers 
  • Bewertet am 18.7.2019
Verifizierter Rezensent
Director of Clinical Research
Marketing & Werbung, Selbstständig
Verwendete die Software für: 1-5 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    Unrated
  • Preis-Leistungs-Verhältnis
    Unrated
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 1.8.2019

"Life Is Easier With Userback"

Kommentare: Experience has been excellent. Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier!

Vorteile: As a web designer/developer, the process of getting final approval and making the small, last-minute corrections has always seemed to take FOREVER! Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner. Deploying this to a website is easy and takes less than a minute (especially with the new Wordpress plugin)

Nachteile: While not a problem for me, some of my clients have been confused on how to use it. They select the floating button and then don't know what to do. If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier.

  • Quelle des Nutzers 
  • Bewertet am 1.8.2019
Stephen M.
Design Lead
Marktforschung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Overall Rating
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Likelihood to Recommend
    10/10
  • Quelle des Nutzers 
  • Bewertet am 21.1.2020

"Amazing service for web designers/developers"

Kommentare: Has almost eliminates miscommunication with clients over changes and feedback. The ability to pull up sessions/feedback visually is priceless. Ability to at text on the screen is great.

Vorteile: Straight forward to use. History with timestamps of interactions Ability to leave text, graphics, message feedback Perfect for support roles. Speed up communication

Nachteile: I really havn't found any as of yet. We are still getting used to implementing with our client base.

  • Quelle des Nutzers 
  • Bewertet am 21.1.2020
Serena L.
Designer
Design, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 13.4.2019

"Silky Smooth UX for both Users and Implementers"

Kommentare: Thumbs up

Vorteile: Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.

Nachteile: For the features and price, we've nothing bad to complain about :)

  • Quelle des Nutzers 
  • Bewertet am 13.4.2019
Phillip C.
marketing
Design, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Overall Rating
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Likelihood to Recommend
    8/10
  • Quelle des Nutzers 
  • Bewertet am 14.4.2019

"The Best Screen Feedback Tool We've Used So Far"

Kommentare: In live with their KISS

Vorteile: Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget. The important thing about feedback tool is keeping the interface simple enough for non-technical users to input. Nice

Nachteile: Perhaps adding more varied templates for different usecase. Currently it stands at 2 but more the merrier ;)

  • Quelle des Nutzers 
  • Bewertet am 14.4.2019