Userback

"Stop the Come and Back Madness. Move to Userback"

Vorteile: I started using Userback about 6 months ago, and it totally changed our workflow. Before Userback we had to screenshot projects, send to customers, wait for the feedback, make changes, screenshot again. Now multiple this for multiple products and you will suffer with major hair-loss. :/ With Userback, here is the workflow. 1) You install the snippet,
2) Send the link to the customer,
3) The customer takes notes on the screen,
4) You review the notes,
5) Userback will automatically upload to your project management tool, like Basecamp. It's super simple to use, and even customers that are clueless about technology will thank you. Make the switch, at eikonikos, we love it!

Nachteile: I can't point anything negative, maybe, I would request the team to add more integrations.

"Life Is Easier With Userback"

Kommentare: Experience has been excellent. Although I have had to show some clients how to use the widget, once they figure it out, it works perfectly. Notifications come through, attached images are crystal clear, and my job has gotten so much easier!

Vorteile: As a web designer/developer, the process of getting final approval and making the small, last-minute corrections has always seemed to take FOREVER! Now, with Userback, I am able to easily add a feedback button and have the customer deliver direct feedback with images in an easy and quick manner. Deploying this to a website is easy and takes less than a minute (especially with the new Wordpress plugin)

Nachteile: While not a problem for me, some of my clients have been confused on how to use it. They select the floating button and then don't know what to do. If it had an automatic tooltip or walkthrough popup for first-time use, that could make it easier.

"Amazing service for web designers/developers"

Kommentare: Has almost eliminates miscommunication with clients over changes and feedback. The ability to pull up sessions/feedback visually is priceless. Ability to at text on the screen is great.

Vorteile: Straight forward to use. History with timestamps of interactions Ability to leave text, graphics, message feedback Perfect for support roles. Speed up communication

Nachteile: I really havn't found any as of yet. We are still getting used to implementing with our client base.

"Silky Smooth UX for both Users and Implementers"

Kommentare: Thumbs up

Vorteile: Userback is really simple to implement in your web app and start collecting feedback through screen annotations. Though the general usecase for Userback is for web ui design, we used this for our mockups and 3D drawings to communicate with our overseas clients. We ran this tool with our clients and they found it relatively user-friendly and easy to start the feedback/ changes rolling in.

Nachteile: For the features and price, we've nothing bad to complain about :)

"The Best Screen Feedback Tool We've Used So Far"

Kommentare: In live with their KISS

Vorteile: Seamlessly easy to use and for further customization, Userback has a JS api where we can do stuff like making a link or image to pull up the widget. The important thing about feedback tool is keeping the interface simple enough for non-technical users to input. Nice

Nachteile: Perhaps adding more varied templates for different usecase. Currently it stands at 2 but more the merrier ;)