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Qfiniti
Was ist Qfiniti?
Callcenter und Software zur Personaloptimierung
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Qfiniti
Bewertungen über Qfiniti
Good to record calls
Kommentare: now i can record the calls and i can provide feedback to the agents in the areas they need to improve.
Vorteile:
Excellent software to record calls, in my workplace we use it to record calls of the agents to make sure we are having a good customer experience.
Nachteile:
we need to make sure some processes are running in task manager to make sure the calls are being recorded.
Great for Call Center audit
Kommentare: Overall this tool is good, a very useful one, able to store a lot of recorded calls so you can hear them later. It is very stable since the issues are very rare to be present.
Vorteile:
I like the way the calls are recorded and stored in Qfiniti. I can check calls recorded today, yesterday, or even some months ago. This helps a lot to understand the way the agents support our customers and the possibility to provide feedbacks aiming to improve the customer experience. I also like this tool is very stable and an easy to use environment.
Nachteile:
The support for this tool is a bit delayed, it is not as fast as I expect, possibly taking even about a whole week to resolve an issue, but I also have to say that issues are very rare, normally it is very stable.