Rippling

Rippling is fantastic! Best software product I’ve used in years

Kommentare: Fantastic. Everything from the implementation to our daily use, this has been one of the best product purchases I’ve ever made. Plus, my boss ([SENSITIVE CONTENT HIDDEN]
) absolutely loves Rippling and has even talked about it at our board meeting! Good stuff all around and I have recommended it to at least a dozen colleagues in my local market.

Vorteile:

The automations, integrations, and ease of use are second to none. Important tasks (i.e. onboarding a new employee) used to take me an hour and a half to complete with our prior vendor (due to disconnected workflows, confusing product layout, etc) and it now takes me less than 10 min with Rippling. Transformational.

Nachteile:

The only con i can point to is not being able to just call into a customer support number for important issues (to speak to a live person), but the support email is monitored regularly, so it definitely makes up for any negatives. They also recently instituted a Pod system to support issues and it has been a great experience. It also appears they have recently hired account managers, which tells me they continue to scale the organization and add the appropriate team members for additional support. Good stuff all around.

Lots of Potential

Vorteile:

I like the ease of use, the ease of onboarding aspect, the product offering, and integrations.

Nachteile:

There are some things that could be improved and we had a very rocky start, but am hopeful things will get better over time.

Rippling did not file my withholding taxes

Kommentare: Customer support is the worst of any company I have worked with, especially for the price. I would not recommend this company to anyone.

Vorteile:

Onboarding is nice but not critical to our company as we could just use paper.

Nachteile:

Rippling did not file our withholding taxes. Customer support is non-existent. Everything is addressed with pre-written documents but no one will address my issue which has been open since November and it is now April.

Streamlines Everything!

Vorteile:

I am a Rippling admin for 3 companies that I work as an independent contractor for. Ripplings ease of use is top tier and it makes HRIS/Payroll/Benefits Management so incredibly easy. I've gone through 2 different implementations and each has gone off with little to no roadblocks.

Nachteile:

I used to dislike a few aspects of the employee profile, but changes have been rolled out and those issues have largely been resolved.

Easy to use, convenient, integrated

Vorteile:

Rippling offers several time entry and tracking options so that different employees can use it in a way that fits their needs. I like the timeline view, which allows me to easily view entries, add breaks, and adjust my timeline if I forgot to switch jobs when I changed tasks. I also like the time off request process because it is clear and easy to use.

Nachteile:

I don't have any complaints. There was an issue in the beginning where I couldn't see my totals but they corrected that quickly when we let them know.