FORGE

FORGE

4.5 / 5 7 Bewertungen

Wer nutzt diese Software?

Foodservice and CPG retail manufacturing companies.


Durchschnittliche Bewertung

7 Bewertungen
  • 4.5 / 5
    Gesamt
  • 4.5 / 5
    Bedienkomfort
  • 4 / 5
    Kundenservice
  • 4.5 / 5
    Funktionen
  • 4 / 5
    Preis-Leistungs-Verhältnis

Produktdetails

  • Kostenlose Version
    Nein
  • Kostenlose Testversion
    Nein
  • Einsatz
    Cloud, SaaS, Web
  • Training
    Persönlich
    Webinare
    Dokumentation
  • Kundenbetreuung
    Geschäftszeiten
    Online

Angaben zum Hersteller

  • Blacksmith Applications
  • http://blacksmithapplications.com
  • Gegründet 2000

Über diese Software

FORGE is a trade promotion software solution specifically for foodservice and CPG retail manufacturers. FORGE enables program creation and claim settlement, and boasts powerful analytical capabilities. Our customer list includes organizations such as General Mills, Unilever Food Solutions, Conagra Brands, The KraftHeinz Company and more. Contact us for a demo today!


FORGE Funktionen

  • Analytik / ROI-Verfolgung
  • Compliance Management
  • Genehmigungs-Workflow
  • Kostenplanung und Prognosen
  • Kundenmanagement
  • Management von Handelsvereinbarungen
  • Preisoptimierung
  • Promotion-Kalender
  • Rabattmanagement
  • Reklamationsabwicklung
  • Vergleichsmanagement
  • Wettbewerbsanalyse

Die hilfreichsten Reviews für FORGE

Forge & Forge Analytics Review

  Mit Google übersetzen
3/5
Gesamt
3 / 5
Bedienkomfort
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
2 / 5
Preis-Leistungs-Verhältnis

Kommentare: The overall experience for the first year was not what was expected. The features and functionalities would be great if it worked, however, the data was incorrect and it took over 9 months to find out that a refresh wasn't happening between Forge and Forge Analytics. The initial customer service experience was also poor and not helpful. Recently we received better customer service when we were provided with a different group of individuals to help us. There is no ownership on customer service on validating that the data between the systems are running appropriately. We constantly have to catch the issues and report them.

Vorteile: The quicker processing of the deductions and billbacks feature in Forge. The detailed billback reports in Forge Analytics are also great because of how much data you can include in the report.

Nachteile: The concept of the system is actually a great concept. The functionality though needs improvement. Forge and Forge Analytics needs to be consistent in refreshing between systems. The contract management piece in Forge is a great feature, however, it provides too much flexibility for sales to enter contracts and easily revise or duplicate them which in turn causes errors on the Forge Analytics report.

Antwort des Softwareanbieters

von Blacksmith Applications an 31.8.2018

Yassmin, we appreciate your feedback. As an early adopter of FORGE Analytics, we take your input very seriously as we activate continuous improvement to our support and data models. We'll have someone reach out to discuss system choices that can address the sales team permissions you commented on. Thank you for being a valued customer.

Blacksmith Forge is essential to everyday operations as a Foodservice CPG.

  Mit Google übersetzen
5/5
Gesamt
5 / 5
Bedienkomfort
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Kommentare: Roll out to our business managers to take a closer look at their trade spend.

Vorteile: + The product is intuitive and can be customized to meet our business needs.
+ Our Blacksmith Business partners are CPG experts and are forward thinking.
+ Customer service agent provides us with tremendous support and demonstrate a clear understanding of the current (and future) landscape of our Industry.
+ We recently rolled out the program for our business managers.

Nachteile: - Data configurations can be complex, but there is always a Blacksmith employee to address any questions that we may have. I do not feel there are actual cons with Forge.