Wer nutzt diese Software?

Leading Single and Multi-Location salon, spa, and medical spa businesses, looking for a powerful cloud-based growth platform: Meevo 2.

Durchschnittliche Bewertung

94 Bewertungen
  • Gesamt 3.9 / 5
  • Benutzerfreundlichkeit 3.8 / 5
  • Kundenservice 4.2 / 5
  • Funktionen 3.7 / 5
  • Preis-Leistungs-Verhältnis 3.9 / 5

Produktinformationen

  • Startpreis 97,00 $/Monat
  • Preisinformationen Pricing tiers dependent upon number of users/professionals.
  • Kostenlose Version Nein
  • Gratis Testen Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - iOS Native
    Mobile - Android Native
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Millennium Systems International
  • http://www.millenniumsi.com/
  • Gegründet 1987

Über Meevo 2

Millennium delivers everything you need to run and grow your beauty or wellness business. Boost sales, crush goals, and find success with the powerful Meevo 2 cloud-based growth platform. Intuitive technology ensures you'll always be in sync from your PC or Mac computer to all iOS and Android devices available wherever you are. That's what we call better performance, delivered.

Meevo 2 Funktionen

  • Behandlungspakete
  • Geschenkkarten-Management
  • HIPAA konform
  • Inventarverwaltung
  • Kundenmanagement
  • Terminverwaltung
  • Vorher-Nachher-Bilder
  • Inventarverwaltung
  • Kundenprofile
  • Lohn- und Gehaltslisten-Management
  • Mehrere Standorte
  • Mitarbeitermanagement
  • Standvermietungs-Management
  • Treueprogramm
  • Verkaufspunkt POS
  • Wiederkehrende Termine
  • Inventarverwaltung
  • Kundenmanagement
  • Lohn- und Gehaltslisten & Kommissionen
  • Mitarbeitermanagement
  • Mitgliedschaft-Management
  • Online-Buchung
  • Terminverwaltung
  • Treueprogramm
  • Verkaufspunkt POS

Die hilfreichsten Reviews für Meevo 2

Great software, needs some fundamental upgrades

Bewertet am 22.10.2019
Angela S.
Salon Owner
Kosmetik, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Benefits are online booking, storing credit cards with our cancellation policy and it’s keeping clients committed to there appointment or they cancel with advance notice. We love all the notifications clients get, the option to opt in or out of text messages.

Vorteile: The intricacy of options and ability to manipulate appointment timing and service, service providers, extensive options for a lot of different things. Also love the reports. I do deeply wish it will be made into an app and not a link. I believe the functionality of an app would be a lot faster and and stronger when using a phone.

Nachteile: It lacks a few functions. It’s compatible with iPad but can be very slow. Definitely works better on desktop however, our business does not utilize a receptionist and we like to keep everything mobile.
When launching, you can upload a client list but only one time per-launch. When I opened I was alone for the first 3 months, when I onboarded my next two stylists I was not able to upload there client list. A feature other salon softwares at any time. So now we are not able to track who is new to the salon because all clients are being added as new. The features for classifying what type of client is also not broad. There is only “walk-in or request or redo”. There should be an option for “New” meaning new to the salon, not a walk in and there should also be “new request” these are all important categories to track where clients are coming from to make predictions. The biggest shortfall is when a client cancels online, it does not notify the salon. We have to visually be on top of checking for the square color. There are so many notification options there should definitely be an email notification at least to notify the salon or employee that was booked. Lastly, the client email list is only for the last 90 days. When downloading a client list, it would be great if we could have the whole history not 90 days. We have clients that don’t come in as frequently as 90 days and they will miss our emails.

Numbers

Bewertet am 23.10.2019
Christina G.
Owner
Einzel- & Familiendienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It has been good so far. I really like how I can use a software from any computer or phone so that makes it very convenient. I like how easy it is for our customers to use the online booking in to get the reminders about their appointments.

Vorteile: I really like the ability to track numbers on the software program. You can take appointments on paper and write down prices on paper but paper is not going to give you percentages and goals and keep up with it. Paper will not show you where you’re at from one month to the next with the click of a button. Paper also not allow you to remind your customers automatically about their appointments or allow them to book their own appointments online.

Nachteile: It would be nice to be able to edit a transaction after it’s finalized. Some of the other service providers make mistakes while I’m not at work and I cannot edit them without doing a refund and changing it to the proper stylist.

Neutral

Bewertet am 18.6.2019
Brianna A.
Owner
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, because of the price, I am pleased but slightly underwhelmed. I have used another software for nine years, so this is not my first booking software. I expected the reports to be better than what I'm used to, not worse. I'm disappointed that there is no app.

Vorteile: Price, scheduler, being able to cut, paste & copy. Individualized training.

Nachteile: Meevo2 needs an app! Mobile is not enough. Convo bar is useless, if you don't type the prompt in exactly as it's supposed to be then nothing will come up. What's the point of having it if you need a list of what you're supposed to type in to get where you want to go? Reports are terrible, not intuitive at all and not helpful even when you do find a report that kind of fits your need. Can't search for reports. No retention report (the most important report there is). Transaction history is confusing. Clients can have positive and negative balances at the same time. I hate that clients can see from your receipt if you change the price of a service. They see what it should have been or would have been. if you have to void a transaction that had a service then it doesn't actually uncheck out the appointment book part. So you have to rebook the appointment to check it out the correct way which makes the payroll skewed. I don't like that you can't check out an appointment from yesterday, that's a problem because you have to rebook the appointment on the current day and the old appointment looks like a no-show. You should at least be able to move the old appointment to the current-day. I would like an appointment view that has each stylists week on one screen instead of having each stylist by day and the whole week displayed. I want to be able to click on the day and see all the stylists just for that day just like I can click on a person's name and see their entire week.

Meevo 2

Bewertet am 17.6.2019
Tiffany S.
Salon Owner
Kosmetik, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: I like that Meevo 2 is easy to learn and use. I feel like most of the training videos are not needed and just simply playing with the site helps learn most of the functions. The reminders and confirmation system is great and I like that you can choose what you want to send based on your clients preferences.

Nachteile: -When a clients wants to cancel there should be a function that sends the stylist an email or texts the the client wants to cancel. You shouldn't have to check the main page everyday. -The no show fee system should be tweaked and instead of leaving a credit on the clients account there should be a way to leave a negative amount showing that they need to pay a fee. Also, i'm not sure if this is a function but if it isn't then when clients book online there should be a mandatory setting that makes clients leave there credit card on file so you can charge the card if the clients never decides to come back. -The note section is kind of a mess. I haven't been able to find out how to read a full note if a client books online and sends one to the stylist. I feel like the system should also send an email if someone leaves a note that way they see it before the day of the clients appointment. -When booking online the system only searches 2 weeks out when clients select "search of next available service". This needs to either be reworded or actually search for the next available. Most high volume salons, like mine book months in advance so 2 weeks is kind of pointless and is confusing for the client. -The system should also allow for more time before it logs you out. Right now the max time is 1 hour. Most haircuts are 1 hour and if the salon doesn't have a receptionist then it becomes time consuming to have to log back in every time.

Meevo 2 - A Work in Progress

Bewertet am 17.6.2019
Michelle L.
Corporate Coordinator
Gesundheit, Wellness & Fitness, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
2 / 5
Benutzerfreundlichkeit
1 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: - The software is fully internet based and didn't require specific equipment.
- It promised better features from a franchise point of view

Nachteile: - We were one of the first companies on board and the regular updates and releases caused a lot of confusion and a lot of problems for us. The updates didn't come with details on what was changed or how. And if we had all our settings in place and those settings were involved in an update, everything was changed around (ie things that were "on" prior to the update, were turned "off" during the update). However we were never notified and had to find out what had changed when we ran into problems. This caused confusion not only for us, but for our franchisees and guests.
- The reporting is flawed. We have spent hours upon hours on the phone with support, development, management, etc trying to help correct the reporting issues. To date we still don't have a sales or accounting report that we can rely on to provide accurate data. Everything requires a supporting report and/or manual calculations.
- The support team is difficult to utilize as you aren't assigned a specific support contact therefore you're constantly explaining the same thing(s) over and over again when you call in to obtain a status, start a new support ticket, etc.

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