Luminello

Kommentare: Alot of potential, held back due to poor customer service who would rather give 15-40 emails then call you once.

Vorteile: It is very nice to be able to e-prescribe, saves time and patient's can pick up prescription at pharmacy.

Nachteile: Customer service-They do not have phone support. If you email after hours forget about it until the next day or if Friday the next Monday. I literally have to threaten to write a bad review to get them to call me (despite being done during business hours). The only way to get them to talk to you on phone is to threaten them. They do not control the electronic prescribing function of software and so you have to wait for them to act as a middle man to dose spot. I had a problem e-prescribing on Friday due to purchase of new phone. It is now Monday at 7pm. I've traded around 14 emails with them and solution is still not found. I've also called dose spot 2x. To become activated in system took around 2 months and 40-60 emails. Man would it be nice if you could just talk to someone on the phone. Again only way to get them to talk to me on phone instead of endless stream of emails that don't work is to threaten to tell others about poor experience with luminello. Really a pity as alot of their software is innovative. But wow, very poor customer support. I have managed two websites, part of generation X and know my way around computers. If your not super tech savvy than I would not recommend luminello.

Vorteile: There are so many aspects about Luminello that are amazing! Here are a few:
- I really appreciate it that it was built by a psychiatrist for mental health providers -- you can tell that it was made with the user in mind
- They have responsive, friendly customer support
- It has affordable plans, starting with free!
- They have E-prescribing, including controlled substances
- They have custom note templates and questionnaires that really allow me to personalize my practice
- The scheduling, including online booking, makes it easy to keep track of all my appointments
- The portal with electronic documents and payments cuts the amount of time I spend on the admin side of my practice in half.
- The secure messaging feature resolves all of my confidentiality concerns and makes it easy to communicate with clients.

Nachteile: There are few downsides to Luminello. They are a newer EHR, but have already exceeded some other ones that I have tried that have been around longer. Any time there has been a suggestion for improvement, they have listened and are constantly rolling out new features that make Luminello get better and better! At this point, I feel like they already have every feature I need to have the most efficient practice, but I know there is still more to come and I can't wait to see!

Kommentare: Love the flexibility of being able to do my notes and billing from any computer.

Vorteile: Pros: The integration of billing and charting in a single piece of software, the ease with which clients can access the portal and manage their own billing and statements, the secure messaging feature for clients, the flexibility of the note taking system, the fact that it was developed by mental health professionals for mental health professionals, the responsiveness of their support and development teams to suggestions. I also like that it has a free option though I use the full version myself.

Nachteile: Very few cons. Occasional bugs, though these have typically been addressed quickly. I also wish there were a way to send monthly statements to all my clients by email rather than doing them individually.

Vorteile: The simple, intuitive design and customization to the specific needs of mental health professionals is what attracted me to Luminello. Having ALL the features and services in one place is tremendously helpful. I use the ability to clone notes, use templates, send ratings scales, exchange secure email messages with patients (almost eliminating phone calls), patient self-scheduling of appointments (and cancelation and rescheduling if needed), automated appointment reminders to patients, patients getting their own receipts and statements, e-prescribing (from anywhere where I have internet access, even from 30,000 feet in the air), billing, credit card processing, etc, etc. If it were not for Luminello, I would have to either hire an assistant or spend a lot of my time dealing with all these administrative tasks.

Nachteile: They are constantly improving and are adding e-labs as well. I wish they would add e-fax in the future. That is the only feature that I need but Luminello doesn't have yet within the software.

Kommentare: I can use the parts of Luminello I need and am ready to use, such as scheduling, e-prescribing, the patient portal and billing, but am not required to use features I do not yet have time to learn (but really want to) such as creating my own template or using a pre-made template for SOAP notes. I don't even have to write my notes in the EMR to bill, use the portal or e-prescribe.
When I have a question, the tech team has always responded within 24 business hours, often in the same day. Luminello has also been open to hearing my suggestions for features I'd like to see.
Overall, it is an aesthetic, very user friendly software and an accessible and responsive company.

Vorteile: I most like that I did not need to enter my entire caseload into the system in order to start using it. I also love that it is really quite self explanatory, is specific for psychiatry and is not made clunky with features required by other specialties- everything about Luminello is designed to allow a mental health provider do their job, document their notes and easily bill for their time.

Nachteile: I wish the Luminello calendar synced with the google calendar.