Personify Community

Kommentare: This was a work in progress that has blossomed and really helped us create a community for our users that is extremely useful and very user friendly.

Vorteile: This software gives us the ability to customize to our needs. They are very helpful in working with us a client and making this easy for our users.

Nachteile: Not really a con anymore, but it was not as user friendly in the past as it is now.

Kommentare: Among many benefits, the reduction of individualized emails has given our team more time to focus on other aspects of business. There has been a significant impact on our communications team by eliminating the need for email campaigns.

Vorteile: Our online-closed community has become our primary source of communication with clients, collectively and individually. The software provides our clients with greater ROI by giving them direct, immediate access to vetted resources. Before using the software, clients engaged with a limited number of staff members. Now, they have access to all our subject matter experts through discussion forums and private messaging. Clients also benefit through engagement with other customers using the platform.

Nachteile: I would like to see improvements on how notification settings are managed throughout the community.

Kommentare: Connecting our supporters to each other and allowing them to post and share resources to each other.

Vorteile: The customization of the software allows our organization to connect our users across different geographic areas. We were able to build a comprehensive resources section with incredible filtering options which has served our organization well.

Nachteile: The system is based on HTML blocks, and sometimes you need to use contract hours on getting those blocks fixed, as they can be hard to edit as an average administrator with little HTML experience. This can be frustrating when the only edit might be to bold or center a section.

Kommentare: Served it's purpose for the organization's online community at the time, but would choose a different online community solution now.

Vorteile: It served its purpose as the online community for our organization, which was very group-based. I think it was the cheaper option that the organization went with at the time, but there are other platforms that far out-perform it at similar price points now. I really, really enjoyed working with our Project Manager. He came prepared to our weekly calls, had innovative ideas, was very responsive and helped with compiling data for important presentations.

Nachteile: I can't express how much I disliked the admin/back-end interface. It was extremely difficult to navigate, not intuitive, cluttered and just plain not user friendly. It didn't look anything like the member-facing view, so I was constantly switching between browser windows to see "my view" vs "their view" and trying to hunt down the changes I made. It was exhausting! I consider myself tech savvy and have picked up other platforms far more quickly. I inherited it from a previous employee, so perhaps if you're part of the project and building the community from the ground-up, it makes more sense. Definitely not friendly for newbies. Members had difficulty navigating it as well - particularly when it came to updating their profiles. I'm thankful for our great PM because the community wouldn't have survived otherwise!

Kommentare: It's easy to keep all projects and conversations in one place

Vorteile: I liked that the projects were grouped by topics.

Nachteile: Email replies didn't move directly into Personify.
The dashboard has the latest conversations from people in other companies (I don't really need this). I think other conversations should be grouped as well.
I would prefer my dashboard to be a visually user-friendly snapshot of what I'm doing in the platform.