CommunitySuite

Kommentare: Overall, a great experience. The team at Foundant is very responsive and the software is easy to use.

Vorteile: Unified solution, clean & simple interface, the dev team is very open to suggestions and using IdeaLab, users can submit and vote on desired features/functionality. Tech support and service is phenomenal. Going from a non-unified system to a unified system has been like night and day. Being able to offer our Fund Advisors an online portal where they have 24x7 access in a clean site has been a long-awaited feature for us.

Nachteile: That we didn't have it implemented sooner. It has saved so much staff time.

Kommentare: CommunitySuite allowed our Community Foundation to fully automate our operations relatively early in our growth as a Community Foundation with very limited resources. It set the stage for the rapid growth that we've experienced and was definitely worth the investment.

Vorteile: CommunitySuite provides an integrated platform to run our Community Foundation at a price that is affordable for even a very small Community Foundation. The support and training provided through the implementation process made it possible to implement the software with very limited staff. Once implemented, the simplified fund accounting process made it possible to offer more options to our donors, including the introduction of non-endowed funds and multiple investment portfolios. These increased options have helped us to more than double the size of our foundation in less than two years. We could not have accomplished what we have without CommunitySuite.

Nachteile: The campaign process is my least favorite part of the software. While it is nice to have an integrated system to manage events, mailing lists, etc., those who are accustomed to using dedicated event management systems may find the features somewhat limited. It works fine, just without a lot of bells and whistles. Since we generally don't need bells and whistles, and we appreciate the integrated aspects of campaigns, we happily use the features provided. It is simply an area that has room for improvement.

Kommentare: Great experience from the beginning and have made many personal connections with many of your employees.

Vorteile: Ease of use, continued updates, and great customer service.

Nachteile: Due to business growth on your end and staff changes on our end there have been a few times that has caused some stresses but everyone continues to be helpful.

Vorteile: It is cloud-based. Unlimited Users. The accounting system seems to work, though I am not an accountant so who knows.

Nachteile: Donation pages are not customizable or user-friendly. There is no way to track the source of donations (even though the description says donation tracking). If you want to track ROI on your website, ads or communications, you can't. There's no integration with ANY other software(other than Stripe). They do not verify users by email address, so you constantly have to be on top of duplicate accounts from donations. The ticketing system is barebones and difficult to set up. There's no custom reporting.