WorkWave Service

Powerful scheduling and invoicing software.

Vorteile:

I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Nachteile:

I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

review of WorkWave

Kommentare: Keeps work orders from slipping through the cracks when you are so busy and not enough help.

Vorteile:

I like that it keeps the technicians on task.

Nachteile:

The program could be more user friendly to get it set up.

Not for small businesses

Kommentare: I would give zero stars if I could. This company cares nothing about the customer and only their bottom line. They misrepresent what they offer. They go over the contract but fail to explain that your monthly cost is per person and that you are bound for a year. This is not a company for small businesses. The program is very complexed and you have to get a demo or else you will want to pull your hair out trying to figure out how to set it up. Your rep is responsive and available until you sign that contract and then good luck trying to get ahold of him. They say whatever sounds good to get you to sign, they over promise and under deliver. I have never even used their program because it is convoluted and complex and despite never even using the platform they will not cancel or refund any money. They have now charged two months at $410 a month. When I was explained my contract I was told it would be $53 a month, not per person per month. I have issued stop payments and I am disputing the charges with my bank. And all WorkWave has to say about it is tough luck you signed and if you want out you will have to buy out the contract at $4,100. This company is a rip off, I have never done business with a company where I didn’t even utilize their services and they wouldn’t cancel or issue a refund. This company is a joke and very unethical

Vorteile:

I was excited to use it because I thought it would help us to manage our cleaners routes and help with day to day but that never was the case.

Nachteile:

program is too complex, customer service is no help

Easy to use - easy to train.

Kommentare: I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

Vorteile:

It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

Nachteile:

A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.

Biggest plus.

Kommentare: We keep the schedules of all our work orders in the system and gathering the reports weekly.

Vorteile:

The software offers lots of options to list work orders to actually ending the job and collecting the data for payments

Nachteile:

At times there are things that need extra help with and it can take awhile to get immediate help but they do pull through in the end.