WorkWave Service

Kommentare: The fact that the web based program integrates with my tech mobile app is amazing. We can close completed work orders for our revenue report in house and bill accordingly.

Vorteile: The ease of set up, Work Wave setup team migrated our database for us. They set up multiple sessions for training and was so helpful and professional in teaching us the working of this program. They even set up additional sessions of basic training when we lost the employee that was first trained on the system. H2O Systems is very grateful for the communication and recovery of lost knowledge due to an employee termination and new users inexperience with the program. We are looking forward to using the program to its fullest capabilities because going forward with new employees we have not implemented all of the software's capabilities. The great thing about Work Wave is that it can be used in any level a company can handle. Even with the limited capabilities we have now with our new employees, we have not missed any scheduling or invoicing. Thanks to Work Wave customer support our scheduling is still true to form.

Nachteile: The fact that we have 6500 customers and wanted to just integrate for this program 850 customers for one of our divisions. We have multiple divisions and multiple employees that have single division responsibilities. When we first came aboard, Work Wave migrated our total Quickbooks list. This created a nightmare for my single division employees. We had to manually enter the specific customers for that single division. It was easier this way than having the task of picking out of the giant list. After we completed this task the program was so much easier to navigate.

Kommentare: WorkWave is an excellent product with awesome support. We are a well known cleaning company in the Phoenix area. The transition and migration from our old platform to WorkWave took some work but in the end we are very pleased to be using WorkWave and being part of the WorkWave family of customers.

Vorteile: We were one of the early adopters of WorkWave once we learned that there were no more updates to ServiceCEO. WorkWave is an excellent software platform to run our business. The product is an online solution that has proven to be very stable. One major benefit of WorkWave is that we can access the system from anywhere. Being an online solution to us means no more entire vacations ruined because our software has crashed locally. Another benefit of WorkWave is that it is very intuitive and easy to use. There is ample support documentation. Also, the WorkWave support staff has always been very knowledgeable and quick to resolve problems and answer questions.

Nachteile: In the past there has been some confusion regarding new enhanced platforms (Professional and Enterprise). We upgraded to the Professional platform to get additional reporting and communications capabilities. The additional features of the Professional version for us do not increase or automate some of our communications functions as we had hoped.

Vorteile: I like the flow within the program and the fact that it is web based eliminates a lot of downtime that you might experience from a local network program.

Nachteile: I would love to see POS functionality in a future update. To use this software in the retail store for cashing out products would be so great!

Kommentare: Overall a 10. Few glitches but have been solved. As stated earlier, I am currently in a work order that they are trying to fix on appointments already scheduled disappearing.

Vorteile: I like the fact that it schedules & optimizes my routes. Sometimes I go into the board and reschedule a few of the stops but nothing major. Currently I am on a work order with problems of appointments unscheduling.

Nachteile: It would be awesome if we could do all in one software. You do offer invoicing and accounting but in order to get payments from our clients, we have to go to a 3rd party billing and my owner is not willing to put that out there. We export to QuickBooks and then invoice which allows for a link that can press and enter their billing information right then.

Kommentare: I have been in the industry for 40 years and used override of different systems. This is undoubtedly the strongest I have used to date. It extremely functional, easy to train on, allows for all of our employees to use a mobile system. If we use this from the first phone call for a new client through every interaction they will ever have moving forward. We have been using it since 2007

Vorteile: It is an extremely strong CRM system that handles everything from the initial client interaction through billing and payment. It is one of the most important pieces of software in our business.

Nachteile: A major miss step with their lead system, we had to drop out of this that side of the system because of all the problems they were having with it. We felt like we were beta testers however we were being billed monthly for the pleasure.