Wer nutzt diese Software?

Cloud-based service management designed specifically for the self-employed or small business. If you run a small but ambitious service company ServiceSight can help you achieve your business goals.

Durchschnittliche Bewertung

23 Bewertungen
  • Gesamt 4.8 / 5
  • Benutzerfreundlichkeit 4.7 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.8 / 5

Produktdetails

  • Startpreis 10,00 $/Monat
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
    Mobile - Android Native
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Online

Angaben zum Hersteller

  • Protean Software
  • http://www.proteansoftware.co.uk/
  • Gegründet 1999

Über ServiceSight

ServiceSight is the latest offering from leading service management providers, Protean Software. With your data held securely in the cloud and a slick and easy user interface on any web browser on any device, ServiceSight brings you a comprehensive customer database, job management, planner board & route mapping, with a powerful mobile app for your field workers. Email your customers job sheets & invoices in seconds. Go paper free, improve efficiency & get paid faster with ServiceSight

ServiceSight Funktionen

  • Angebote / Schätzungen
  • Arbeitsauftragserstellung
  • Bestandskontrolle
  • Job-Management
  • Kundendatenbank
  • Routing
  • Terminplanung
  • Versandmanagement
  • Vertragsmanagement
  • Vorbeugende Wartung
  • Wiederkehrende Termine
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Bestandskontrolle
  • Job-Management
  • Kundendatenbank
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Routing
  • Techniker-Management
  • Terminplanung
  • Versand
  • Wartungsplanung
  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Bestandskontrolle
  • Flottenmanagement
  • Immobilien-Layout
  • Kundendienst-Historie
  • Mobiler Zugriff
  • Pestizidengebrauch-Nachverfolgung
  • Schädlings-Aktivitäten-Nachverfolgung
  • Terminplanung
  • Versandmanagement
  • Abrechnung & Rechnungsstellung
  • Arbeitsauftragsverwaltung
  • Bestandskontrolle
  • Call-Center-Management
  • Job-Management
  • Job-Nachverfolgung
  • Kundendatenbank
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Routing
  • Self-Service Portal
  • Techniker-Management
  • Terminplanung
  • Vertragsmanagement

Die hilfreichsten Reviews für ServiceSight

Service Sight Field Service Soft Ware

Bewertet am 25.10.2018
John G.
Operations Manager
Hausmeisterservice, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Controlling cost & utilising our engineers and allowing our company provide information to keep our customers in the look. Facilities want to know that your company is on top of it and Service Sight allows for better outcomes, quicker resolutions and response times.
In house back up terrific, particularly when setting up. Great facility to try before you buy.

Vorteile: We are an Electrical contracting company with 5 engineers in the field and were using a variety of methods to capture information on site. We used teamup calendar to schedule work and had app which notified engineers of their work scheduled. But that was it, no follow up or ability to capture what engineers did on site.
Service sight is very easy app to use. Create a job from the office or if an engineer gets a call, they can create him/her self. Allocating jobs is easy with planner board which sends push notification to engineer. They then accept, and the job is under way.
The soft ware captures travel time, time on & off site, allows engineer reports, pictures, customer signatures, materials recording.
Very practical real time information live. Excellent for quality assurance and giving customers best in class customer service, by emailing report, images, cost live, even converting to invoice. Customers know when a critical callout has been completed.
We used google drive to get our engineers to record time sheets hours and customers, and materials before using service sight. Problem was compliance and recording the information. We missed materials. Engineers did not fill in hours correctly. Reports were poor. and collecting information for one invoice meant going through several engineers time sheets if more that one engineer on site.
Service sight software allows for multiple engineers to accept one job and all information is recorded in one place.
Major time savings

Nachteile: It's not a major criticism and I'm told its been worked on for the next up date. Recurring service jobs cannot be scheduled so that they create a job automatically once date comes around ( mainly for service contracts).
It would be icing on cake if you could set up a fire alarm service for a customer and log recurring time frame ( every 3 months) so that they are automatically generated and do not have to reenter details.

ServiceSight

Bewertet am 29.11.2018
Paul S.
Director
Medizinische Geräte, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I was on the lookout for a cost effective service management package that offered remote job dispatch to a mobile phone. In my previous job I had been used to a very comprehensive service management package which would have done all I needed and more, but it was going to cost too much per user per month. Initially I was planning to review the original Protean software package (very comprehensive) as an alternative when I was offered ServiceSight. Although nowhere near as comprehensive as the original Protean software package ServiceSight did the job at a fraction of the price! It was cloud based which meant I can access it anywhere and i didn't need to incur a lot of upfront costs to set up a server in the office etc. The product is limited in it's current form, it won't manage inventory or service contracts, but it does manage jobs and invoicing well. Its a clean interface, simple to use and most of all very reliable. The staff at Protean are always very helpful and friendly which goes a long way when you initially need to get used to the system. All in all i don't think you can better it for the money. I'm told there will be additional modules next year which I'm banking on, as i will need to manage inventory and service contracts in the future.

Vorteile: the features i most liked about this software are the Mobile app, that it's Cloud based, It's easy to use, reliable and cost effective. The supports good too.

Nachteile: No asset or contract management, slightly regimented, all of which i hope will be sorted in later releases

Service Sight in our Landscaping Business

Bewertet am 12.12.2018
Richard R.
Ops Manager
Hausmeisterservice, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: The key areas we wanted Service Sight to address were - getting rid of paper work, tracking team performance, reduce administration, improve quality of information and the quality of the reporting that we provide to our customers whilst supporting our other applications. Because Service Sight is so user friendly we have been able to remove 90% of the paperwork our teams were completing on a daily basis. The team find it quicker, better and easier than completing paperwork and the information we can collect in a standard format rather than handwritten etc The information provided to our customers is better, more professional and more timely Service Sight has made a huge difference to our business in a very short period of time

Vorteile: Its very easy to use from an admin perspective and ticks more boxes for our business than many other applications of its type,It has already eliminated the paperwork which we use to track our jobs and what work was completed on site. The ability to collect information, customer signatures, photo's and have our team sign off jobs to say that they have been completed is very quick and easy for our field team. The field team have adopted the software very quickly and its made their jobs easier. Its better for our office, field team and customers, its made a difference from day 1

Nachteile: I would like to see more reporting and summaries of the jobs

Great for small businesses

Bewertet am 16.10.2018
Denise M.
Office Manager
Sicherheit & Untersuchungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall its a great piece of software and ticks a lot of boxes. For us there are a few little tweaks that would make life easier such as being able to use the system to produce quotes. All in all though we are happy with the system.

Vorteile: That we can manage our appointments and invoices all in one place. It helps us to keep track of jobs each day. The fact we can link with Xero to help us reconcile all our invoices.

Nachteile: It is only currently available on Android and not Apple. All our devices are Apple based so we had to purchase a separate tablet for use out in the field by our engineer.

This has been an asset to our company

Bewertet am 10.10.2018
Gavin L.
Director
Tiefbau, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have had a positive experience with Servicesight, overall they have delivered exactly what we required as a reactive service lift engineering company. We would recommend Servicesight to any company that has reactive field service engineers.

Vorteile: Servicesight has saved us time and money, easy to navigate round the programme and great for field engineers booking and planning calls.

Nachteile: That on the office side after you filter within jobs it does not go back (although I believe there maybe an update coming soon for this so this would be great!) this can be a a little bit time consuming depending on what you are looking for. However it is very minor in comparison to time saved on other things.

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