ServiceSight

ServiceSight

von Protean Software

Wer verwendet ServiceSight?

Cloudbasiertes Servicemanagement, das speziell für Selbstständige oder kleine Unternehmen entwickelt wurde. Wenn du ein kleines, aber ehrgeiziges Serviceunternehmen betreibst, kann dir ServiceSight helfen, deine Geschäftsziele zu erreichen.

Was ist ServiceSight?

ServiceSight ist das neueste Angebot des Service-Management-Anbieters Protean Software. Mit deinen Daten, die sicher in der Cloud gespeichert werden, und einer übersichtlichen und einfachen Nutzeroberfläche, die über jeden Webbrowser auf jedem Gerät aufgerufen werden kann, bietet ServiceSight eine umfassende Kundendatenbank, Auftragsverwaltung, ein Planungsboard und Routenzuordnungen mit einer leistungsstarken mobilen App für Außendienstpersonal. Sende deiner Kundschaft Arbeitsblätter und Rechnungen in Sekunden per E-Mail. Kein Papier mehr, verbessere die Effizienz und erhalte Zahlungen schneller, mit ServiceSight

ServiceSight – Details

Protean Software

http://www.proteansoftware.co.uk/

Gegründet 1999

ServiceSight – Kostenübersicht

ServiceSight bietet eine Gratisversion und eine kostenlose Testversion.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Mobile - Android Native

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Online

ServiceSight Funktionen

Auftragsmanagement Software
Angebote / Schätzungen
Arbeitsauftragserstellung
Bestandskontrolle
Job-Management
Kundendatenbank
Routing
Terminplanung
Versandmanagement
Vertragsmanagement
Vorbeugende Wartung
Wiederkehrende Termine
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Arbeitsauftragsverwaltung
Bestandskontrolle
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Routing
Techniker-Management
Terminplanung
Versandmanagement
Wartungsplanung
Abrechnung & Rechnungsstellung
Angebote / Schätzungen
Flottenmanagement
Immobilien-Layout
Kundendienst-Historie
Mobiler Zugriff
Pestizidengebrauch-Nachverfolgung
Routing
Schädlings-Aktivitäten-Nachverfolgung
Terminplanung
Versandmanagement
Abrechnung & Rechnungsstellung
Arbeitsauftragsverwaltung
Bestandskontrolle
Job-Management
Kundendatenbank
Kundendienst-Historie-Nachverfolgung
Mobiler Zugriff
Routing
Self-Service Portal
Techniker-Management
Vertragsmanagement

ServiceSight – Nutzerbewertungen

Zeigt 5 von 23 Nutzerbewertungen

Gesamt
4,8/5
Benutzerfreundlichkeit
4,7/5
Kundenservice
5/5
Funktionen
4,5/5
Preis-Leistungs-Verhältnis
4,8/5
Josh A.
Marketing Assistant
Maschinerie, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 2.4.2019

"Perfect for our business"

Kommentare: Once we learned how to put together jobs and use it properly, we had a very easy time putting our engineers to work on the road vs using physical means.

Vorteile: Provides all the services and features we need to help our engineers and office run efficiently together.

Nachteile: Slightly confusing to learn at first due to amount of features it provides.

  • Quelle des Nutzers 
  • Bewertet am 2.4.2019
John G.
Operations Manager
Hausmeisterservice, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 25.10.2018

"Service Sight Field Service Soft Ware"

Kommentare: Controlling cost & utilising our engineers and allowing our company provide information to keep our customers in the look. Facilities want to know that your company is on top of it and Service Sight allows for better outcomes, quicker resolutions and response times.
In house back up terrific, particularly when setting up. Great facility to try before you buy.

Vorteile: We are an Electrical contracting company with 5 engineers in the field and were using a variety of methods to capture information on site. We used teamup calendar to schedule work and had app which notified engineers of their work scheduled. But that was it, no follow up or ability to capture what engineers did on site.
Service sight is very easy app to use. Create a job from the office or if an engineer gets a call, they can create him/her self. Allocating jobs is easy with planner board which sends push notification to engineer. They then accept, and the job is under way.
The soft ware captures travel time, time on & off site, allows engineer reports, pictures, customer signatures, materials recording.
Very practical real time information live. Excellent for quality assurance and giving customers best in class customer service, by emailing report, images, cost live, even converting to invoice. Customers know when a critical callout has been completed.
We used google drive to get our engineers to record time sheets hours and customers, and materials before using service sight. Problem was compliance and recording the information. We missed materials. Engineers did not fill in hours correctly. Reports were poor. and collecting information for one invoice meant going through several engineers time sheets if more that one engineer on site.
Service sight software allows for multiple engineers to accept one job and all information is recorded in one place.
Major time savings

Nachteile: It's not a major criticism and I'm told its been worked on for the next up date. Recurring service jobs cannot be scheduled so that they create a job automatically once date comes around ( mainly for service contracts).
It would be icing on cake if you could set up a fire alarm service for a customer and log recurring time frame ( every 3 months) so that they are automatically generated and do not have to reenter details.

  • Quelle des Nutzers 
  • Bewertet am 25.10.2018
Denise M.
Office Manager
Sicherheit & Untersuchungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 16.10.2018

"Great for small businesses"

Kommentare: Overall its a great piece of software and ticks a lot of boxes. For us there are a few little tweaks that would make life easier such as being able to use the system to produce quotes. All in all though we are happy with the system.

Vorteile: That we can manage our appointments and invoices all in one place. It helps us to keep track of jobs each day. The fact we can link with Xero to help us reconcile all our invoices.

Nachteile: It is only currently available on Android and not Apple. All our devices are Apple based so we had to purchase a separate tablet for use out in the field by our engineer.

  • Quelle des Nutzers 
  • Bewertet am 16.10.2018
Paul S.
Director
Medizinische Geräte, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 29.11.2018

"ServiceSight"

Kommentare: I was on the lookout for a cost effective service management package that offered remote job dispatch to a mobile phone. In my previous job I had been used to a very comprehensive service management package which would have done all I needed and more, but it was going to cost too much per user per month. Initially I was planning to review the original Protean software package (very comprehensive) as an alternative when I was offered ServiceSight. Although nowhere near as comprehensive as the original Protean software package ServiceSight did the job at a fraction of the price! It was cloud based which meant I can access it anywhere and i didn't need to incur a lot of upfront costs to set up a server in the office etc. The product is limited in it's current form, it won't manage inventory or service contracts, but it does manage jobs and invoicing well. Its a clean interface, simple to use and most of all very reliable. The staff at Protean are always very helpful and friendly which goes a long way when you initially need to get used to the system. All in all i don't think you can better it for the money. I'm told there will be additional modules next year which I'm banking on, as i will need to manage inventory and service contracts in the future.

Vorteile: the features i most liked about this software are the Mobile app, that it's Cloud based, It's easy to use, reliable and cost effective. The supports good too.

Nachteile: No asset or contract management, slightly regimented, all of which i hope will be sorted in later releases

  • Quelle des Nutzers 
  • Bewertet am 29.11.2018
Richard R.
Ops Manager
Hausmeisterservice, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 12.12.2018

"Service Sight in our Landscaping Business"

Kommentare: The key areas we wanted Service Sight to address were - getting rid of paper work, tracking team performance, reduce administration, improve quality of information and the quality of the reporting that we provide to our customers whilst supporting our other applications. Because Service Sight is so user friendly we have been able to remove 90% of the paperwork our teams were completing on a daily basis. The team find it quicker, better and easier than completing paperwork and the information we can collect in a standard format rather than handwritten etc The information provided to our customers is better, more professional and more timely Service Sight has made a huge difference to our business in a very short period of time

Vorteile: Its very easy to use from an admin perspective and ticks more boxes for our business than many other applications of its type,It has already eliminated the paperwork which we use to track our jobs and what work was completed on site. The ability to collect information, customer signatures, photo's and have our team sign off jobs to say that they have been completed is very quick and easy for our field team. The field team have adopted the software very quickly and its made their jobs easier. Its better for our office, field team and customers, its made a difference from day 1

Nachteile: I would like to see more reporting and summaries of the jobs

  • Quelle des Nutzers 
  • Bewertet am 12.12.2018