Preferred Patron Loyalty
von Preferred Market Solutions
Wer nutzt diese Software?
Small, medium and large businesses across diverse industries throughout the US, Canada and England. Perfect for independent merchants, chain stores, communities and franchises. B2C and B2B
Durchschnittliche Bewertung77 Bewertungen
- Gesamt 5 / 5
- Benutzerfreundlichkeit 5 / 5
- Kundenservice 5 / 5
- Funktionen 5 / 5
- Preis-Leistungs-Verhältnis 5 / 5
- Startpreis $69/Monat
- Preisinformationen Starting at $69/mo
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
Installiert - Windows
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Preferred Market Solutions
- Gegründet 2004
Über Preferred Patron Loyalty
Run your own branded loyalty program! You get an advanced rewards program with incentive campaigns and built-In multi-channel communication with autopilot operation. Recognize customers for purchases and/or visits, increase customer retention and foster growth. This is NOT a community program; you own ALL your data! Web, Tablet, Mobile and PC interfaces available.
Preferred Patron Loyalty Funktionen
- Klassifikation der Beschwerden
- Korrekturmaßnahmen (CAPA)
- Self-Service Portal
- Social Media-Überwachung
- Sammlung mehrere Kanäle
- Angebote / Vorschläge
- E-Mail Marketing
- Interne Chat-Integration
- Lead Scoring
- Mobiler Zugriff
- Diskussionen / Foren
- Ideenfindung / Crowdsourcing
- Kategorisierung / Gruppierung
- Terminplanung veröffentlichen
- Veröffentlichungen in mehreren Kanälen
- Batch-Daten Kommunikation
- Chat / Messaging
- On-Demand Kommunikation
- interaktive Inhalte
- Einstellungen (Personalbeschaffung)
- Gewinn- / Verlust-Analyse
- Nutzung-Nachverfolgung / -Analytik
- Berichterstattung über Anrufe
- Überwachung der Beschwerden
- Nachverfolgung von Referenz-Benutzung
- Automatisiertes Veröffentlichen
- Filtern nach Keyword
- Verwaltung mehrerer Konten
Die hilfreichsten Reviews für Preferred Patron Loyalty
Bewertet am 14.8.2018
Kommentare: Overall Preferred Patron is a great loyalty program. They have really spent time understanding how retailers market and what they need to create effective marketing campaigns. This program is intuitive and easy to use solution and most importantly very pliable and customizable. Anytime I have a question or I think of something new I'm not sure how to do I pick up the phone and just ask. The team is always happy to answer my question or walk me thru a new process.
Vorteile: I used to use a loyalty program that sent customer rewards via direct mail. Before deciding to sign up with Preferred Patron I was concerned about migrating to an entirely electronic based rewards program. My primary concern was that the direct mail our customers were receiving in their mailboxes weekly was driving their shopping frequency. After seeing a very personalized demo and realizing how helpful the team at Preferred Patron is I decided to go with Preferred Patron as our loyalty program. The onboarding process was simple and painless. They migrated our list from our last program into theirs very easily. Once our list was live I was walked thru basic training. Including the steps of creating a personalized automatically generated monthly email my customers receive telling them how many points they have. It has not decreased the shopping frequency at all, in fact, our frequency has increased because we are able to target specific customers categories and create targeted marketing campaigns. This system is so much easier than our last loyalty program. Our customers love that they do not have to keep track of paper cards and they can access their points when they are ready to make a purchase. The customer kiosk is easy to use for existing customers and makes it very easy to capture new customers right at the point of purchase in one step.
Nachteile: I have not come across anything that has caused us issues.
Bewertet am 17.4.2018
I've been a client of Preferred Patron for a few years now, I have always had a positive experience.
We are very happy with all of the features that Preferred Patron offers, they are up to date with current trends in marketing solutions, they offer excellent help and suggestions and work with you one on one if you should need it.
Preferred Patron allows for us to offer discounts of services and product to those who are supporting our business and weed out those who just want the "cheapest" price at the time.
Preferred Patron also allows us to reward people with additional and unique services that they might not otherwise try.
The automation aspect is particularly useful allowing me to focus my attention elsewhere.
Our clientele routinely receive their automated email and call the office to schedule, at least 65% end up with an additional product or service with little or no additional direct effort on our part!
My employees that utilize the system every day find that it is very quick and easy when assisting our clientele, they are also able to easily converse with them to set up goals to reach their next reward.
Most common things that we utilize include: Rewards Program (obviously), referral program, reminders, raffles and surveys. The text messaging is also very helpful and used very frequently.
Preferred Patron had really made a positive difference in my business and I couldn't imagine having to do with out it.
Nachteile: I can't really think of any cons to speak of... if I have to say something it would be keeping up with all of the new innovative features that get added.