Wer nutzt diese Software?

Spoke bietet jedem Team, das Mitarbeiterunterstützung bietet, einen zentralen Ort für die Verwaltung von Mitarbeiteranfragen, einschließlich IT, HR, Betrieb und Büromanagement.

Durchschnittliche Bewertung

33 Bewertungen
  • Gesamt 5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Startpreis 1,00 $/Monat
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Spoke
  • https://www.askspoke.com
  • Gegründet 2017

Über Spoke

Keine Lust mehr, die Frage „Was ist das WLAN-Passwort?“ zu beantworten? Spoke löst mehr als 40 % der Anfragen mithilfe von KI automatisch. Je mehr du Spoke verwendest, desto intelligenter wird das maschinelle Lernen. Wenn du nicht immer wieder die gleichen FAQs beantworten musst, können du und dein Team sich auf wichtigere Aufgaben konzentrieren. Spoke bietet jedem Team, das Mitarbeiterunterstützung bietet, einen zentralen Ort für die Verwaltung von Mitarbeiteranfragen, einschließlich IT, HR, Betrieb und Büromanagement.

Spoke Funktionen

  • Absichtserkennung
  • Code-Free Development
  • Empfindungsanalyse
  • Kontextabhängige Anleitung
  • Mehrsprachig
  • Omnichannel
  • On-Screen-Chats
  • Spracherkennung
  • Sprachsynthese
  • Virtueller Assistent
  • Vorkonfigurierte Bots
  • Wiederverwendbare Komponenten
  • für Entwickler
  • Automatisiertes Routing
  • Dokumentenspeicher
  • E-Mail-Integration
  • Echtzeit-Chat
  • IT-Asset-Management
  • Kundenspezifisches Branding
  • Management von Dienstgütevereinbarungen (SLA)
  • Multi-Channel-Kommunikation
  • Netzwerküberwachung
  • Self-Service Portal
  • Ticket-Management
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Wissensbasis-Management
  • Chatbot
  • Für E-Commerce
  • Für den Vertrieb
  • Mehrsprachig
  • Prozess-/Workflow-Automatisierung
  • Prädiktive Analytik
  • Virtueller persönlicher Assistent (VPA)
  • für das Gesundheitswesen

Die hilfreichsten Reviews für Spoke

Great missing piece for SME orgs looking to bring more structure to request management.

Bewertet am 26.6.2019
Troy P.
Senior Manager, Workplace Infrastructure
Marketing & Werbung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Spoke fills a great niche in the 50-250 person space in that it allows companies to do more with less support/admin heads. At this size, you need to have a system to create and action on requests, but probably don't need the features, complexity or cost of something like Zendesk. Once you approach 250+ heads, you may need some additional workflow or ticket automations that Spoke doesn't offer. The biggest draw to Spoke for me is that from a user experience perspective, 99% of the interactions with the tool can happen in Slack, which most folks are in all the time in any case. The team at spoke is one of the best I've ever worked with at any SAAS provider in any space. They're fast, smart, engaging, and have a genuine drive to set clients up for success.

Vorteile: Spoke is a well thought out tool that offers a really useful level of function -vs- complexity for knowledge and request management. It's a much easier tool to run and administer than competing helpdesk solutions, and has a killer Slack integration front-and-center. The team all the sales and spin-up process is top notch and extremely responsive.

Nachteile: It's a fairly young product, so they're still polishing a few rough edges on the backend. I've not hit anything that even comes close to work-stopping, and they're smart and responsive with breakfix and feature roadmapping.

Amazing tool for everyday working-life with amazing customer service

Bewertet am 2.9.2019
Lucia S.
Head of People & Office Operations
Informationstechnologie & -dienste, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Operations team/back office is using it as their main ticketing tool and knowledge base. Frequent requests are solved with the AI answering it, the more complicated gets sorted by the team. Tracking of what is happening in the team, transparency.

Vorteile: User-friendly design, quick improvements. Connection with the channels we are most used to work with e.g. slack, so our colleagues do not need to go to any other platform. AI learning the needs of the team and adapting the answers, which helps us to avoid repeating questions and saves time and creates a focus for the team. Cannot forget the in tool analytics which help us understand where we are lacking or doing just fine.

Nachteile: In the beginning, you could feel that it is a new tool, however so many great changes happened that we are not even able to keep up (in a good way :) )

Outstanding. A very targeted software that fits a specific need perfectly.

Bewertet am 24.4.2018
Jason W.
Director of Technology
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We get a intuitive tool, fully managed by the awesome Spoke team, that allows our organization to centralize domain knowledge that would otherwise be horded and silo-ed by teams and team members. It is an excellent training and teaching tool to streamline users needs for information. Spoke gives time back to our users who would be otherwise burdened with a variety of questions during ramp up and team movements.

Vorteile: The software is an excellent approach to managing requests and knowledge. We utilize Spoke to centralize domain knowledge that would otherwise be lost during a turn over or that needs to be communicated to a variety of users. Assigning teams, building out KB articles and letting users generate content is very simple.

Nachteile: The only con of this software is the approach is so novel to many of our users that there has been a steep learning curve in documenting their domain knowledge using the tool. It is simple to use and operate but our users are use to silo-ed knowledge that using Spoke has been a big change for them.

Absolute Time Saver!

Bewertet am 22.3.2019
Verifizierter Rezensent
IT Manager
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, Spoke has saved my back many times and reduced walk-up requests. People know they can get their answers quickly if they simply "Ask Spoke!"

Vorteile: AI all the way. We have looked for a solution to helpdesk and common questions that provided our users with better overall user experience and Spoke was the answer. Our users live heavily in Slack and thanks to Spoke's seamless integration with Slack, my users are able to ask questions and get answers before even talking to a real human. If they still prefer human interaction, they can raise a request right in the same window!

Nachteile: This isn't a full-fledged helpdesk software and may not support the needs of a growing enterprise. However, Spoke is constantly evolving and open to feature requests.

Simplicity of IT Help Desk

Bewertet am 28.8.2019
Joseph S.
IT Service Delivery Manager
Versicherung, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This helped with first time response by using the AI & our existing KB. User adoption is high as they just need to state the problem and not choose a bunch or categories and priorities. Integration with Slack and being inside a single user interface that is already open is huge as well. Business analytics are clean, simple, and easily pulled.

Vorteile: The AI and Slack integration was the primary reason we moved off of our previous system. Everything in Spoke is clean and simple. They are constantly adding new features and making the product better. Just a great tool!

Nachteile: My only "cons" are the items still in their road-map. I would like the asset tracking and JIRA integration. Other than that we are happy with the tool. A simple purchase order resource inside the tool would be a bonus.

Lies weitere Bewertungen