Zenbooker

The best scheduling software for mobile businesses

Vorteile:

Very user friendly, appealing design, pretty much everything is modifiable and of course that it is very inexpensive.

Nachteile:

The responses from the customer support was slow in the beginning but the response time is much faster now.

Glad I found Zenbooker!

Vorteile:

Zenbooker is thoughtfully designed with a great-looking UI. It's very easy to setup and use. The developer has been impressively responsive to my feedback and has implemented several features I've requested over the past few months. Pricing is flat-rate and affordable (no paying per user or paying extra for certain features).

Nachteile:

It's load times need to be improved. Sometimes its slow to the point that our end users think it's not working. Hoping for a solution to this soon.

Great software - just not for our business model

Kommentare: We loved the software and the customer service was very helpful. It just wasn't a good fit for our particular business model.

Vorteile:

The customer experience was amazing! Zenbooker has a great progression to its online booking software. It was easy for customers to choose from the menus.

Nachteile:

It has limited access for mobile devices. Everything must be setup via desktop. This makes "in the field" changes difficult.

Beautiful booking software, but lacks customer support and features

Kommentare: Despite having great initial features, a beautiful booking form and simple functionality for customers, they have unresponsive support, no updates on any future software changes and appears that the team went MIA on the software (there has been no news, blog posts or even responses). Overall, if you're in business and have customers, I don't recommend until they fix their lack of support and professionalism. Otherwise, you'll be taking a risk on a software that could end tomorrow.

Vorteile:

This software is great out of the box. The UI/UX is clean, easy to use and can be integrated on any website. You can customize the form to your liking, including any services your business offers and add-ons. It can lead to higher-conversions as the booking software is simple and elegant, unlike competitors. The initial features are are a must for any contract business, automatic follow-ups (to your employees and customers who book), customer CRM w/ notes, ability to add and restrict zip codes (which is great), uses Stripes as a payment processor- allowing you to accept all major credit cards and real-time pricing.

Nachteile:

The biggest issue with the software is the lack of customer support and development of more advanced feature. When asking questions to their customer support, they are unresponsive to any questions. It's as if they abandoned the software and went MIA (Missing In Action). The way Zenbooker handles customer support is unprofessional for a booking software, especially when business owners are reliant on your software to keep their business afloat. As of 02/21, I still have received a customer support reply and it has been over a week. The other issue is, they don't have any API integrations; so you cannot use any of your popular payrolls without headache or CRM for advanced management. There is no team management (as of yet) and has been no news on any new software to come. You're basically left with their software out-of-the-box features and that's it. The date of writing this review (02/2021), the last software update was 8-months ago.

Zenbooker helped managing my small business inexpensively

Kommentare: Very satisfied

Vorteile:

Everything. Zenbooker has everything you need to efficiently manage your teams, and clients communication.

Nachteile:

Sometimes it can run a bit slow (website hosting speed is slow)