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Was ist ZIWO?
ZIWO wurde als cloudbasiertes Kontaktcenter der neuen Generation konzipiert.
Das Tool bietet API-basierte CRM-Integration und erweiterte Funktionen für eine webbasierte, nutzerfreundliche Oberfläche, die keine Softwareinstallation erfordert und von überall aus zugänglich ist.
Einfach. Sprich mit deinen Kunden.
Wer verwendet ZIWO?
Cloudbasierte Kontaktcenter-Lösung, die Unternehmen bei der Verwaltung der Kundenkommunikation mit Call Tracking, Call Masking, Conferencing, Call Queuing, Call Transfer und mehr mit virtuellem Callcenter unterstützt.
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Bewertungen über ZIWO
Review
Kommentare: Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends
Vorteile:
Easy Integration, easy to use, agents, find it easy to use
Nachteile:
It was a smooth Integration, didnt face any issue
Antwort von ASWAT Telecom & Media
vor 4 Jahren
Thanks khalid for your kind words
In Betracht gezogene Alternativen:
ZIWO review
Kommentare: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.
Vorteile:
Having a mobile app for admins. Easy GUI. Great customer support.
Nachteile:
The reporting panel could use some improvements. It would be better to be able to send the call record as a link.
Antwort von ASWAT Telecom & Media
vor 4 Jahren
We are glad you enjoy our features at Ziwo !! Thanks for your kind words.
Bad customer Service
Kommentare: 2
Vorteile:
Everytime when something requested , it takes ages for them to solve our problem,
Nachteile:
the dailing and at times the system hangs
Why ZIWO ?
Kommentare: Exceptional
Vorteile:
- Friendly customer service and willing to help you as much as could. They will call you and check that everything is up and running with you. - Support is 24/7. - The trial period is 14 days in which you can test all the features of the service unconditionally and without any commitments. - The service is the best in the market as it has some specific features which rival service providers don’t offer such as offering a dedicated channel for calls in order. - Ziwo is the only provider in market is the only service provider in market that can deactivate Call Waiting service which other big companies in the market cannot offer because it’s built-in in their system. - The voice quality is amazing. - The system is responding perfectly with my company’s IVR system. - The system to not receive any other calls if there is already an ongoing call. - Many features like call recording, call reports and monitoring. - I would recommend Ziwo to any business or any freelancer doing work over the phone. - Uptime is all the time technically.
Nachteile:
Nothing . It's the best in market much better than the rivals from my experience and testing.
Antwort von ASWAT Telecom & Media
vor 2 Jahren
Hello Wael, Thank you for taking the time to share your experience with us! We're glad we were able to meet your expectations! Thanks again!
Detailed Call Log
Vorteile:
I mostly work on the call logs, all details are available to track and check the calls like the start time, the end time, the total duration, the talk time, the recording...
Nachteile:
The live dashboard, I prefer arranging the widgets by myself. The widgets have a defined place to take, I cannot move them and rearrange them as I please. If I move a widget, later I notice it went back to its original place.
