ZIWO

Ziwo is making my work experience easier and funnier

Vorteile:

The user-friendly interface and the easy way of using it

Nachteile:

Extracting the call record and redesigning the layoutt

Many features that allowed us to Improve our team's productivity!!

Kommentare: We discovered many features that became really essential to our daily workflow, that includes IVR, Call Tracking, CDR, and Call Whispering. Also, the reporting part is very precise! We can follow our team's performance and improve day after day!

Vorteile:

ZIWO provides us with all the features necessary for telephone communications with clients and colleagues!

Nachteile:

I cant think of anything, its very helpful and we rely on it in our daily tasks

Bad customer Service

Kommentare: 2

Vorteile:

Everytime when something requested , it takes ages for them to solve our problem,

Nachteile:

the dailing and at times the system hangs

Call recording saved us!

Vorteile:

We use call recording as an aid to dispute resolution. We can check what was agreed and use the information to resolve any issue with the clients. Its a simple and easy solution.

Nachteile:

Nothing to mention, however, an updated mobile version would be great!

ZIWO review

Kommentare: We are using ZIWO to make and receive calls from Saudi Arabia while we are stationed in Jordan.

Vorteile:

Having a mobile app for admins. Easy GUI. Great customer support.

Nachteile:

The reporting panel could use some improvements. It would be better to be able to send the call record as a link.

Malak

Kommentare: My experience with Zeo was very wonderful

Vorteile:

Speed, sharpness and clarity of sound .

Nachteile:

The sound of the phone ringing is annoying to the ear.

Ziwo is great

Vorteile:

itnis very easy to use and can track calls at real time, east to back track recent conversations

Nachteile:

intl numbers usually do not function correctly

ziwo

Kommentare: it was extraordinary and easy., it good and easy to use and helpful, needs to add chat between users and email access templates.

Vorteile:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Nachteile:

it good and easy to use and helpful, needs to add chat between users and email access templates.

Sr. Customer Service Agent

Kommentare: Good

Vorteile:

Quality of the call is good and helps to serve the clients efficiently and with Clarity

Nachteile:

The old version has option to listen to your past contacts hence, that would be the least one

Ziwo is the best option for your quick call center needs

Vorteile:

Ziwo has great features that help you to manage all your Inbound, Manual and Automatic Outbound and Telephony needs. You can add new DID´s, get analytics, call recording and all the information you need to run the effective call center.

Nachteile:

Everything is great. Needs improvement on reporting with easy user interface and standard data required for call center.

Easy to use

Kommentare: My over all experience was pretty good and i enjoyed calling customers with ziwo.

Vorteile:

You can connect with any customer through out the globe i really like that feature of ziwo.

Nachteile:

When we connect with customer there is a 3-5 second voice delay.

Positive and negative points on Ziwo

Kommentare: its good platform, easy access , not complicated , needs some improvement, but over all its good and recommended.

Vorteile:

* Easy to login * voice is clear* country code added by default

Nachteile:

* When there's a call coming , the notification displaying prevent me from clicking on the call to answer* It will log me out , although i didn't logout , so i need t refresh and check connection to make sure im available

Amazing software

Kommentare: amazing experience, if i opened my own company, ill definitely use ZIWO

Vorteile:

easy to use, can make international calls, record calls

Nachteile:

nothing so far, the software is amazing, but some keyboard features could be helpful

ZIWO is great and recommendable

Vorteile:

The phone call feature is clear, seamless, easy to understand and the calls are clear

Nachteile:

They need to include the smoke break and short break features

Ziwo

Vorteile:

This software has several telephone communication features and it is easy to use and has a good interface

Nachteile:

No dramback I like this software and it helps me in my professional and personal activities

Review

Kommentare: Amazing solution with best support team hats off to [SENSITIVE CONTENT HIDDEN] who always supports us even on weekends

Vorteile:

Easy Integration, easy to use, agents, find it easy to use

Nachteile:

It was a smooth Integration, didnt face any issue

Review

Vorteile:

Easy options to change status, Redialing option beside a dialed number.

Nachteile:

fact that it logs you in on available as soon as you log in. Got in trouble for accidently opening it and not logging off

Requires little enhancements

Kommentare: Support has to be enhanced more

Vorteile:

Easy to maintain and to administrate. in general the quality is very good.

Nachteile:

some enhancements can be added to facilitate the configuration process in the system, for example, export the call results, show the media ID which would help while configuring the IVR plans ..etc.

Great product

Vorteile:

Easy to deploy and to adopt, ziwo allowed us to seamlessly allow our agents to work from home when covid hit us.. Ziwo supports integration with the most popular ticketing system which is great! They have a really responsive and professional customers support team which can cater to you need almost instantaneously.

Nachteile:

The UI is a bit clunky, but it's not a dealbreaker And ziwo plug in with freshdesk does not support recording call recording while creating ticket using the template

Providing excellent CS

Vorteile:

Easy to use Full of needed details Excellent analytical reports provided Excellent team monitoring KPI

Nachteile:

APP has some glitches and not working properly Transfer calls to another agent through Browser version is not available Reports dashboards need to be more clear and personalize

Ziwo

Kommentare: Using ziwo to call our clients and address their concern. Its play a big role in our activity contacting our clients. Easy, friendly . I even suggested to two friends to use the app.

Vorteile:

I like Ziwo, user friendly and so easy to use.

Nachteile:

Using ziwo to call our clients and address their concern. Its play a big role in our activity contacting our clients. Easy, friendly . I even suggested to two friends to use the app.

Good features

Kommentare: Great.

Vorteile:

Easy to use. Voice is clear and crisp. Very User friendly.

Nachteile:

Sometimes it echoes and there is a time gap.

Overall Performance

Kommentare: 100% astounding!

Vorteile:

It was very helpful as I can always check and do my Manpower Analysis without working on it manually. It will just give you buttons to click and wolah! You will see daily, weekly and monthly report even yearly report as well. Awesome!

Nachteile:

You should also work on including ACW on it. But still good job for the Team.

Aswat

Kommentare: Nil

Vorteile:

Great software, works out perfectly for me.

Nachteile:

There is a delay of 2-4 seconds on a call.

Accessibility!

Vorteile:

The ease of use and accessibility of the software is great

Nachteile:

There's a usual bug which technically ruins the operations, otherwise all good