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Naverisk
Was ist Naverisk?
Fernüberwachungs- und Verwaltungslösung für Managed Service Provider mit eingebautem Geräteüberwachungs- und Ticketsystem.
Wer verwendet Naverisk?
Für IT- und Managed-Service-Providers (MSPs) weltweit
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Naverisk
Bewertungen über Naverisk

In Betracht gezogene Alternativen:
Naverisk 2022
Kommentare: Excellent, support has always been responsive when required
Vorteile:
Easy of use and reliability, we currently host onsite but will be moving to cloud hosted after 5+ years
Nachteile:
Slightly better roadmap availability and release schedule
In Betracht gezogene Alternativen:
Good Product but needs work
Kommentare: Good Product, worked well but sometimes missed alerts
Vorteile:
Has a lot of features and are customizable, work most of the time.
Nachteile:
A bit slow on connecting, too long to implement new features and interface some time will not load properly.

Limited product, horrible customer service
Kommentare: In looking at these reviews, I can only surmise many manufactured. We used this product for two years, having now switched to ConnectWise, which we feel better meets our needs. Naverisk's base offering is adequate for very small MSPs with limited needs. We realized its limitations perhaps a year or so too late, but nevertheless made the decision to switch to a more robust solution. My deep frustration and quite frankly, resentment, stems from Naverisk's customer service. Our total investment was $24,570. Of this amount, $13,200 was for BitDefender licensing. Upon termination of our relationship, Naverisk suspended our account with BitDefender (understandable) but positively refused to un-suspend us for the 15 minutes it would take to migrate the license over to ConnectWise, thus forcing us to do a completely new roll-out and waste many hours of time. ConnectWise has confirmed they routinely will accommodate partners who switch to other providers but Naverisk elected to behave like a petulant child. Despite my overall dissatisfaction with the product, I always had respect and appreciation for the team at Naverisk until this happened. I feel it's important to educate potential customers of the unethical manner in which they do business so they don't make the same mistake we did.
Vorteile:
Easy to use and simple. Quick deployment. Responsive UI.
Nachteile:
Very limited feature set. Adequate for a very small MSP with very simple needs... for the money, there are much more robust products on the market for around the same price.
In Betracht gezogene Alternativen:
I simply love Naverisk
Kommentare: I've installed and configured Naverisk at multiple employers and every time my experience with Naverisk has been fantastic.
Vorteile:
What I like most about Naverisk is that it isn't too complicated but gives you all the useful tools in one window. It's also lightweight. Other products I've used like Automate provide similar functionality but are much larger programs and don't operate as efficiently.
Nachteile:
I'll be 100% honest and tell you there really isn't anything I dislike. The product and team behind it have ALWAYS been excellent to work with.
Remote Management and Automation made easy
Kommentare: saves time, same money what could have been spent on third party applications, easy access
Vorteile:
remote access, patch management, automated tasks, alerts
Nachteile:
uninstall, or when the service appear offline while the server is still running (maybe corruption in the installation?)
Great all-in-one product
Vorteile:
Easy to use, was deployed in place of another product in less than a week and was in continuous use since
Nachteile:
additional integrations with quickbooks desktop, for instance
In Betracht gezogene Alternativen:
A Great RMM / PSA and Soon to Be Backup Solution
Kommentare: It had a bit of a learning curve to it, but their on boarding program with professional technicians was bar none the best value I've had with a company in this space. The forum provides fast updates and improvements, and the owners seem to actually care about the success of my business.
Vorteile:
Naverisk provides a single pane of glass from me to run my operation from. They provide access to all the important tools, scripting, logs, and more that I need to keep an eye on my customer's environments. Coupled with outstanding support, a great customer forum, and constant improvements. It's the little engine that could.
Nachteile:
Like anything in a Post Catalina Mac Support world, the integrations for Mac could be better, but I haven't found anyone doing it better these days.
Naverisk review
Kommentare: We have been long time clients. We have enjoyed watching / living through Naverisk's successful growth.
Vorteile:
The product is great and it meets all of our needs. But the Customer Service is exceptional.
Nachteile:
Managing SLA warnings and failures is always a challenge for us We have a hard time determining the SLA triggers.
Remote support & Patch managing made easy
Kommentare: for me being a first timer, so far im loving the experience and love the efficiency of this product
Vorteile:
Remote control, Patch Management & Backups
Nachteile:
Sometimes the splashtop would refuse to work and we would be required to use a temporary alternative example ANYDESK
Naverisk - Game changer
Kommentare: Been a loyal customer for 10+ years. Great team that are always available to help and teach our staff
Vorteile:
With Great Support and after sales training it stands out. Having real time monitoring of our clients Critical systems is a must for any MSP
Nachteile:
Mobile app requires more functionality. Built in remote splashtop needs some features.
Amazing Functionality
Kommentare: Overall experience on Naverisk has been great. I find the system to be responsive and features are easily accessible.
Vorteile:
Creating projects and adding multiple users to a ticket. The various reporting function that are available. Being able to create script packs. Console option when viewing a device. All the device information that pulls through.
Nachteile:
Its very difficult to find older tickets on the system.
Solid foundation. Does the job but frustrating at times.
Kommentare: Overall positive but with the caveats previously described.
Vorteile:
It has the required features to manage & monitor devices.
Nachteile:
Some updates to the platform do not seem to be thoroughly tested or trialed with end users before deployment and generate time wastage. Example: saved custom views for Devices and Service Desk have stopped working after Naverisk has been updated, requiring recreation of the custom views from scratch. I have to take screenshots as a precaution.
the best remot emonitoring software about
Kommentare: amazing product that i would recommend to any business
Vorteile:
I like how this software makes working so much easier and efficient by managed all compnay devices neatly and having instant remote via splashtop or rdp
Nachteile:
sometimes the devices would show offline when they are on but this is minor and a restard sorts this
Very nice software
Kommentare: server and user problem troubleshooting, check server, and configuration for server and
Vorteile:
easy access to servers, that help monitor faster, shutdown servers without accessing the server
Nachteile:
yes all the features are very good and very useful,its help the service feature to run services without getting into the server
Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.
Kommentare: Naverisk gives us more control, flexibility and functionality for the adequate price.
Vorteile:
Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.
Nachteile:
Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.
Best value for money
Kommentare: All monitoring, patching and automation problems were solved with Naverisk, and it is helping us in the day to day work to assist our clients faster and solve their problems
Vorteile:
The product is very easy to use and includes all features needed by an MSP to be able to monitor, automate and patch manage his clients' infrastructure
Nachteile:
All this software features are of ease, nothing that I disliked
Great RMM for MSPs
Kommentare: Easy Remote Monitoring and Management with fantastic backend support and greta Value for money.
Vorteile:
The support & features, value for money. As a MSP you need the backup at the backend for the service that you provide for your customers and Naverisk is doing this. We have worked with several RMM platforms before and, given that there is a learning curve with every single one, Naverisk just stood out in terms of support, features, functionality and value. They always come back with a quality answer. Always got an answer within a very short timeframe and it alwasy was a workable solution. Top notch.
Nachteile:
The interface could be prettier (e.g. tiered, drawers) = more modern. There were some quirks with the remote access software but an update fixed it and it works fine.
Essential tool for MSPs
Vorteile:
Makes remote support so easy for our customers - no need to guide end users through installing remote clients.
Nachteile:
Sometimes doesn't report when another Naverisk user is connected to a Client PC - would be great if this worked better.
Good RMM Solution
Kommentare: so far it is a very good RMM solution.
Vorteile:
the RMM agent is amazing with the features
Nachteile:
the portal is not friendly user. the portal is a bit old. training is missing in the portal and the "information"help button.
Easy and Flexible
Kommentare: I've been using Naverisk since 2010, from the very first versions. It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.
Vorteile:
Extremely easy; Flexible and customizable; It fits to MSP and IT Departmanet Full set of features that makes Naverisk an all-in-one plataform. BI interface, that is a great advantage from other tools that I tested.
Nachteile:
- Support is not in Portuguese :( (my native language) - you must know what you're doing in the platform. it doesn't have any crystal ball inside (at least the current version)
Antwort von Flowingly
vor 5 Jahren
We really appreciate the positive feedback Marcel, and thanks for taking the time to post this review. As one of our early adopters, it's always great to hear how we could make Naverisk even better. We'll have to submit your crystal ball feature as a request to our product team!
Naverisk review
Kommentare: All in all a very solid system, makes configuration and monitoring very easy to use for multiple clients, just the ticketing features/layout may need some work in my eyes
Vorteile:
The integration of the remote software and monitoring, as it's very easy to use and there is many features which go into detail as well as the scheduling/device tasks which don't require you to even remote on to the pc, all make for a very solid experience
Nachteile:
The ui/layout can be difficult to get used to, certain features don't appear to work all the time for instance the search feature
All-in-one product to support your business and your customers
Vorteile:
Simple to deploy with support throughout. Provides a quick and easy way to manage many of the daily IT requirements of business for you and your customers. Fast and responsive support.
Nachteile:
Push authentication for MFA would be an improvement on Google Authenticator code input at each login...

Value for the money. Personalized Customer Service.
Kommentare: Automating management of distributed client devices.
Vorteile:
It's the balance between the number of features vs ease of use. Not bloated like some of the competition. Speed of Agent Deployment, Remote Control and Accepts the wide variety of general scripts.
Nachteile:
User Interface could be better. Some of the built-in reports are not adequate for our compliance needs.
Naverisk
Kommentare: Naverisk is easy to use and the support is outstanding, there is also a solid upgrade environment and feature requests from users are listened to and acted upon.
Vorteile:
We find that the Naverisk platform is by far one of the best MSP tools we use the fact you can have it as a on-prem solution is a great benefit from us as it is completely under our own control.
Nachteile:
The only negative if you can call it that is that is the design is a bit old fashioned and could do with a refresh.
Amazing software
Kommentare: I think the platform is great. I'd reviewed/had some free trials of a number of other platforms, whilst they boast about their flashing interface, they don't come anywhere near to the functionality that Naverisk offers.
Vorteile:
The platform was so easy to deploy, in a little under a day, it was set up and ready to deploy to all endpoints.
Nachteile:
The alerts we receive for support tickets can be a little overwhelming.