Wer nutzt diese Software?

Für IT- und Managed-Service-Providers (MSPs) weltweit

Durchschnittliche Bewertung

25 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
  • Training Live Online
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • Naverisk
  • http://www.naverisk.com
  • Gegründet 2007

Über Naverisk RMM & PSA

Nawarisk ist eine robuste All-in-one-Lösung für die Fernüberwachung und -verwaltung (RMM), die für Managed Service Providers (MSPs) und IT-Serviceteams mit eingebautem Geräteüberwachungs- und Ticketsystem entwickelt wurde. Die hervorragende globale 24/7-Unterstützung bedeutet auch, dass du Hilfe bekommen kannst, wenn du sie brauchst.

Naverisk RMM & PSA Funktionen

  • Bildschirm teilen
  • Diagnosewerkzeuge
  • Echtzeit-Chat
  • Filesharing
  • Sitzungsaufzeichnung
  • Sitzungsübertragung
  • Umfragen & Feedback
  • IT-Asset-Management
  • Release-Management
  • Self-Service Portal
  • Service-Katalog
  • Serviceberichterstattung
  • Störfallmanagement
  • Ticket-Management
  • Vertragsmanagement
  • Wissensmanagement
  • Konfigurationsmanagement
  • Problem-Management
  • Projektmanagement
  • Self-Service Portal
  • Störfallmanagement
  • Verfolgen von Vermögensanlagen
  • Verfügbarkeit-Management
  • Versions- und Bereitstellungsmanagement
  • Vertrags-/Lizenz-Management
  • Veränderungsmanagement
  • Aufgabenmanagement
  • Aufgabenmanagement
  • Dashboard
  • Eskalationsmanagement
  • Problemplanung
  • Projektmanagement
  • Wiederkehrende Probleme
  • Wissensbasis-Management
  • Überprüfung von Vorfällen
  • Abrechnung & Rechnungsstellung
  • Backup-Management
  • CRM
  • Dashboard
  • Fernzugriff
  • Help-Desk
  • Korrektur-Management
  • Live-Chat
  • Problemmanagement
  • Projektmanagement
  • Terminplanung
  • Überwachung ferngesteuerter Systeme
  • Bandbreiten-Überwachung
  • Baseline-Manager
  • Dashboard
  • IP-Adressen-Überwachung
  • Internet-Benutzungsüberwachung
  • Netzwerk-Ressourcenmanagement
  • Netzwerkdiagnose
  • SLA-Überwachung
  • Server-Überwachung
  • Uptime-Überwachung
  • Web-Traffic-Berichterstattung
  • Abrechnung & Rechnungsstellung
  • Angebotserstellung
  • Angebotsmanagement
  • CRM
  • Dokumentenmanagement
  • Kundenportal
  • Portfoliomanagement
  • Projektmanagement
  • Ressourcenmanagement
  • Werkzeuge zur Zusammenarbeit
  • Zeit & Kosten Verfolgung
  • Alarmfunktion / Benachrichtigungen
  • Automatische Genehmigung
  • Automatische Patch-Implementierung
  • Automatische Scans
  • Benutzerdefinierte Patches
  • Compliance Management
  • Dashboard
  • Management des kompletten Netzwerks
  • Patch Test
  • Priorisierung von Patches
  • Remote-Zugriff/-Kontrolle
  • Schwachstellen-Scannen
Der Softwareanbieter hat diese Information nicht vervollständigt.
  • Berechtigungsnachweis-Management
  • CPU-Überwachung
  • Datenbank-Server
  • E-Mail-Überwachung
  • Ereignisprotokolle
  • Historisches Nachfolgeerfahren
  • Korrektur-Management
  • Terminplanung
  • Virtuelle Maschinen-Überwachung
  • Überwachung der Benutzeraktivität

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Die hilfreichsten Reviews für Naverisk RMM & PSA

Having tried a few other RMMs over the years, we are now in our 5th year as a very happy customer

Bewertet am 5.1.2018
Alex B.
Managing Partner
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are able to manage a lot more customers' systems with a small team than we could before.

Vorteile: Naverisk has always felt like a tool designed by MSPs for MSPs, which is how it originated. It serves our needs very well in managing 800+ devices and the support guys are always very responsive and resolve issues quickly (very few of them to be honest, just the occasional bug found in a new release, which they acknowledge and deal with well). We run Naverisk on our own servers rather than the hosted option, which is easy to install and maintain. We had previous experience of another RMM product that moved to a cloud infrastructure and the performance suffered and we had security concerns. So we searched for a replacement we could operate ourselves, found Naverisk and immediately took to the product. One of the biggest likes is the speed of response when we send script packs to multiple devices and also the huge range of monitoring alerts we can create. This is now rounded off very nicely by the new features that can trigger a script to attempt to self-heal problems when an alert is received.

Nachteile: The remote control features have always felt a bit clunky with a heavy reliance on Java to open VNC or RDP channels. This has been improved quite a bit lately with the introduction of Splashtop but I still feel it could see a bit more polish for a seamless experience

Amazing RMM and Service Desk platform. Helps us to manage thousands of customers with ease.

Bewertet am 16.1.2018
Evgeny S.
IT Consultant
Informationstechnologie & -dienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Naverisk gives us more control, flexibility and functionality for the adequate price.

Vorteile: Easy to use RMM platform gives us flexibility and control over the customer issues and requests. Ability to remote in to a system using different methods provides robust redundancy and hope for the great outcome. Monitoring system at it best monitors every aspect of a computer or a sever hardware and software 24/7 providing efficient alerting and allowing us to present our self as a proactive team. With a great Antivirus that Naverisk is partnered to we can be sure that our customers's critical systems are secure and stable. Great script repository management allows us to automate almost all the aspects of our daily routine IT tasks and free more time for other tasks. Naverisk in house installation solution gives us assurance and control that we didn't have before. I'm glad that we can provide a feedback, submit feature requests and help develop the system in the way that technicians need.

Nachteile: Support responsiveness and ticketing system could be better, but looking back for a year and a half I can see how quickly Naverisk is developing and I'm sure they would gather all the feedback and fix those issue. Also the site itself could have a better and more modern design, but it isn't that important for day to day use.

Easy to implement and get started, a good group of tools, and documentation included. Good AiO.

Bewertet am 8.1.2018
Jon B.
President
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I have used competing packages (ConnectWise, AutoTask, Level Platforms, etc, etc). They are often too bulky, some not intuitive, frequently very expensive.... this was much easier to implement, it is pretty stable and does not have a lot of overhead requirements. we were able to get up and going quickly and when we give customers access they are able to navigate the software without a huge amount of technical knowledge or a big learning curve.

Vorteile: simple, easy, straight forward, a nice collection of basic features all in a single interface that is easy to get up and going quickly. software is also affordable and the company is both easy to communicate with and work with when needed. it has become our staple everyday go-to software package. it keeps our team on track and communicating internally and with our customers.

Nachteile: all the basic features are there, but new feature development is slow. integration with other platforms and technologies is also lacking. luckily you can do most of what you need without having to speak to other programs, but true cross talk with other AV, Backup, Process Mgmt, Accounting and other platforms is limited.

Naverisk RMM has transformed our Business

Bewertet am 4.1.2018
Scott S.
Vice President
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Increased Revenue
Decreased time to resolve issues

Vorteile: The Naverisk RMM solution has transformed how we do business. It has enabled us to support significantly more endpoints and provide our customers with best in class service. Utilizing the Naverisk RMM to proactively monitor our clients system and create custom profiles for vertical and LOB applications we are now able to keep our clients up-time maximized and time to resolution for issues to a minimum. The Naverisk team has been very responsive to support requests and available for their "unlimited training" when we have a question. After using a number of other MSP RMM solutions we have found that Naverisk has been the best fit for us and our clients.

Nachteile: The road map for future releases has been somewhat unclear in the past however now that it has been bought back by the original developers we have seen better communications.

Easy and Flexible

Bewertet am 18.8.2019
Marcelo L.
CEO
Informationstechnologie & -dienste, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I've been using Naverisk since 2010, from the very first versions. It's was an amazing improve along those years and I am very confident to say that Naverisk hear what their customers have to say and align their development with the customers needs.

Vorteile: Extremely easy;
Flexible and customizable;
It fits to MSP and IT Departmanet
Full set of features that makes Naverisk an all-in-one plataform.
BI interface, that is a great advantage from other tools that I tested.

Nachteile: - Support is not in Portuguese :( (my native language)
- you must know what you're doing in the platform. it doesn't have any crystal ball inside (at least the current version)

Antwort des Softwareanbieters

von Naverisk an 21.8.2019

We really appreciate the positive feedback Marcel, and thanks for taking the time to post this review. As one of our early adopters, it's always great to hear how we could make Naverisk even better. We'll have to submit your crystal ball feature as a request to our product team!

Lies weitere Bewertungen