Fullbay

Fullbay

von Fullbay

Wer nutzt diese Software?

Heavy Duty Truck Shops, Diesel Repair, Fleet Management, Fire/Ambulance Repair, Agriculture Equipment, any shop that needs to build out specific services for their customer data base-Fullbay does it!

Durchschnittliche Bewertung

53 Bewertungen
  • Gesamt 4.7/5
  • Benutzerfreundlichkeit 4.5/5
  • Kundenservice 4.8/5
  • Funktionen 4.4/5
  • Preis-Leistungs-Verhältnis 4.7/5

Produktinformationen

  • Kostenlose Version Nein
  • Gratis Testen Nein
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Fullbay
  • http://www.fullbay.com/
  • Gegründet 2013

Über Fullbay

Fullbay is for heavy duty shops. It helps shops invoice faster, make techs more efficient, bill every part, truly satisfy customers with a customer portal, help you get your weekends back! It is cloud-based and works on any device connected to the internet, comes with free upgrades and unlimited support. With Fullbay, you see real time stats, free yourself from the shop, never get behind on invoicing again! Fullbay stores a full invoice history for any unit. Fullbay-for a more efficient shop!

Fullbay Funktionen

  • Abrechnung & Rechnungsstellung
  • Angebote / Schätzungen
  • Arbeitsauftragsverwaltung
  • Arbeitslohntarife
  • CRM
  • Inventarverwaltung
  • Kundendienst-Historie-Nachverfolgung
  • VIN-Suche
  • Wartungsplanung

Beliebte Produkte

Die hilfreichsten Reviews für Fullbay

THIS SOFTWARE IS THE ONLY SOFTWARE THAT HAS WORKED FOR US AS A HEAVY DUTY REPAIR SHOP....

Bewertet am 31.7.2019
Mark K.
DIRECTOR
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: FULLBAY GAVE US THE ABILITY TO FUNNEL OUR GROWTH TOWARDS PROFITABILITY AND SAVED US MONEY BY ACTUALLY BILLING FOR ALL THAT WE WERE DOING FOR OUR CUSTOMER

Vorteile: THE SOFTWARE HAS MET AND OR EXCEEDED OUT EXPECTATIONS FOR OPERATING OUR HEAVY TRUCK AND EQUIPMENT REPAIR FACILITY. WE SPENT THOUSANDS ON OTHERS PRIOR TO PURCHASING THIS AND ALL OF THE OTHERS WERE A WASTE OF TIME. THIS IS THE ONLY SOFTWARE I HAVE SEEN ON THE MARKET THAT IS SPECIFICALLY DESIGNED FOR OUR BUSINESS TYPE AND CUSTOMER BASE.

Nachteile: SOME THINGS SEEMED REDUNDANT IN THE BEGINNING BUT MANY IMPROVEMENTS ARE MAKING THOSE LESS AND LESS DAILY.

Antwort des Softwareanbieters

von Fullbay an 6.8.2019

Thank you Mark, for taking the time to write this review. We love that you feel like Fullbay has earned 5-stars in every area! It sounds like it is the perfect match for Broward Truck and Trailer, Inc.
We plan to keep making improvements to the software and we will work to continue to earn your business.
Have a wonderful day.

Great product

Bewertet am 31.7.2019
Keith M.
President
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: My experience has been very positive. We brag about using the product to our customers and use it as a sales tool. Our vendors find the process easy to use. Our customers like the portal. Tech support is very helpful when we call.

Vorteile: FullBay makes my life easier. We have used other "heavy duty truck shop" programs, however, they have all bee automotive programs that have been tweaked to try and run a heavy duty shop. It just doesn't work. There are just too many differences between the industries to make the software work. FullBay was purpose built for us. They are constantly updating the program, fixing bugs, streamlining the processes. Having remote access to everything in my business makes it easier for me to over see all the different aspects that I need to see. The techs like it, it's easy to use. Parts likes it, good features for ordering parts. Service likes it, easy to keep track of the guys and the service orders, makes it easy to keep customers up to date. Customers like it, once they get on board with the program they can see the process of their units. Overall a great product.

Nachteile: Not much. Wish it would integrate with Sage. There are little issues that pop up, but, tech support is really good at helping us with them and sending further up the chain if required.

Antwort des Softwareanbieters

von Fullbay an 6.8.2019

Keith, thank you for this amazing review. Wow! Sound like every department at Firewood Heavy Truck & Equipment Repairs Ltd. likes Fullbay. You are correct, it was purpose built for shops just like yours. We will pass along your feedback about Sage integration. Have a wonderful day.

Great Software + Great Value = Happy Customers

Bewertet am 29.7.2019
Shelli W.
CFO
Transport/Güterfrachtverkehr/Schienenverkehr, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We had trouble keeping track of "extras" on SOs. When we got to the end of the job and were over on hours, the technicians wouldn't remember why and we missed a lot of opportunity to bill for hours correcting unauthorized work. Fullbay has allowed us to easily create action items and have the customer authorize, prior to starting the work which means we can bill for all the techs time!

Vorteile: The ease of setting up SO's and communicating with our customers.

Nachteile: Time Reporting!!! Would like the ability to readily track technicians time and better time reporting options.

Antwort des Softwareanbieters

von Fullbay an 30.7.2019

Hello Shelli, thank you for taking the time to write a review of Fullbay. We are so happy that you are now able to bill for all the techs time now. That is vital to a successful, profitable shop!
Your suggestion regarding time reported is valuable, thank you for your feedback. Have a wonderful day!

Fullbay Review

Bewertet am 28.12.2018
Ray J.
Parts Manager
Automotive, 13-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
2/5
Gesamt
1/5
Benutzerfreundlichkeit
2/5
Eigenschaften & Funktionalitäten
1/5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have had the system for 3 months and I can't wait to get rid of it. I feel like we are the only company who is actually using the system because of all the issues we have...if it was used by more companies they would have fixed all the issues already. Keep trying Fullbay.

Vorteile: Invoicing is easier by letting you build the invoice during the job, as long as your tech can make a decent summary of the work performed.

Nachteile: Customer service is worthless. They will answer the phone, but can rarely assist with any issues. They send it up to management and you have to wait for a response. Receiving parts is difficult. Ordering parts through the system is a nightmare, the email look like a phising scam, and you have to call to verify they received the email. Inventory is a joke, especially if you have to add more of the same part later that you returned earlier.

Antwort des Softwareanbieters

von Fullbay an 1.8.2019

Hello Ray. Thank you for taking the time to write this review. It is good to hear that Fullbay has helped Diesel Performance with invoicing. We are sorry that you are having challenges with our customer service. We are continually making improvements and we now have training videos and many other resources to help you and your team get trained. Have a great day!

Best Truck Repair Software I Have Ever Used!

Bewertet am 29.7.2019
Matt B.
Owner
Automotive, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Great! the whole team at fullbay is always helpful

Vorteile: I like the flow of the software. It is very intuitive. I don't need to build wok-arounds to make it fast and effective. The program was built by people in the truck repair industrie not by a software company guessing how should do business.

Nachteile: I don't have many cons for this software because when I make a suggestion it usually gets addressed in the next update or two.

Antwort des Softwareanbieters

von Fullbay an 30.7.2019

Matt, we are happy to hear this is the best truck repair software you have ever used! This was definitely build by people in the industry, thanks for recognizing that.
We love suggestions, please feel free to keep them coming. Thanks for your business, we will continue to earn it!

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