Wer verwendet TextBox?

TextBox primarily serves small businesses that need to communicate WITH their customers in a more efficient way than telephone or email. Applications include customer service, notifications and alerts

Was ist TextBox?

TextBox text enables your EXISTING business landline, VoIP and toll-free telephone number(s) for efficient 2-way communications by text. TextBox is NOT a mass text marketing platform but rather a 1-to-1 communications platform that also supports small group delivery. TextBox can be accessed from virtually any internet enabled computer, smartphone or tablet.

TextBox – Details

TextBox

https://www.businesstextbox.com

Gegründet 1994

TextBox – Kostenübersicht

TextBox bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von TextBox ist ab 69,00 $/Monat verfügbar.

Startpreis

69,00 $/Monat

Preisinformationen

No Contracts. Discounts for Multiple Numbers & Quarterly or Annual Payment

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Installiert - Mac

Cloud, SaaS, Web

Installiert - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

TextBox Funktionen

SMS Marketing Software
Berichterstattung / Analyse
Geplanter Nachrichtenversand
Kontaktmanagement
Kurzwahlnummern
MMS
Massen-SMS
Mobile Coupons
Mobile Keywords
Nachrichten-Personalisierung
Text-to-Win (Text-Nachrichten für Gewinnspielteilnahme)
Umfragen/Abstimmungen
Zwei-Wege-Messaging

TextBox – Nutzerbewertungen

Zeigt 5 von 20 Nutzerbewertungen

Gesamt
4,7/5
Benutzerfreundlichkeit
4,5/5
Kundenservice
5/5
Funktionen
4,2/5
Preis-Leistungs-Verhältnis
4,7/5
Wil M.
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 1.2.2018

"TextBox is Comitted"

Vorteile: Personalized service, live support, longevity and accessibility. I also know the team well and consider them to be 100% ethical and honest, which is really a breath of fresh air these days!

Nachteile: There really aren't any negatives other than cost, which is not to say they are "pricey" but I'm extremely cheap and want everything for free. Obviously, that's not possible where quality of service is required.

  • Quelle des Nutzers 
  • Quelle: GetApp
  • Bewertet am 1.2.2018
David C.
President
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 2.10.2019

"Very happy with TextBox"

Kommentare: We have been using Textbox in all our offices for several years. We have been very happy with it and the customer support that we get we have questions. The interface is very, very basic but its a good thing. The only thing I would say is it could use a face lift to make it look more sexy but this does not affect the functionality of the program in any way. We did move over from another program and were very pleased with the pricing of Textbox.

Vorteile: Easy to use. Customer support is always there if we have questions. Price.

Nachteile: Pretty basic. The overall look could use a facelift. Kind of old school looking.

Antwort des Softwareanbieters

von TextBox an 9.10.2019

Thank you for the feedback David. Although we've always focused more on function than form (and the processing loads that 'sexy' can create) we've spruced things up recently. When convenient, please do a quick check for updates to see the new goodies.

  • Quelle des Nutzers 
  • Bewertet am 2.10.2019
Jon L.
IT Manager
Einzelhandel, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 27.9.2019

"Decent platform with limitations"

Vorteile: My favorite feature of TextBox is the desktop notifications.

Nachteile: There is a lack of group messaging and no really intuitive way to send and receive MMS.

Antwort des Softwareanbieters

von TextBox an 30.9.2019

Thanks for the feedback! I have reached out to review the group and MMS capabilities and a few more things.

TextBox allows sending messages to multiple recipients but not the kind where all parties see all recipients or respond to all. To our knowledge, only true cell phone numbers can do that.

MMS is currently limited to picture (not audio, video, pdf, doc, etc) messages.

  • Quelle des Nutzers 
  • Bewertet am 27.9.2019
Beth S.
Owner
Einzelhandel, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 11.10.2019

"Easy to use"

Kommentare: They've always been attentive and helpful.

Vorteile: Makes life so much easier to be able to text back and forth with customers instead of phone calls. No one likes to answer the phone and you have to wait for voice mail, and many times they don't even listen. Everyone texts and makes us more efficient. We use it every day, 20+ a day.

Nachteile: It doesn't show text history easily. You have to send a text to the person for previous history to show up on older texts. High cost to add picture attachments (which we don't use).

Antwort des Softwareanbieters

von TextBox an 16.10.2019

Hello Beth,

There is another way to see previous text history without texting the person. When you search for their conversation, click on the More button toward the top. That button loads older messages in the background. After you click that a few times, you should be able to click on the conversation again and it will populate the old messages.

Please give us a call if you have additional questions and we would be happy to help!

Thanks,

Team TextBox

  • Quelle des Nutzers 
  • Bewertet am 11.10.2019
Nicolas N.
Branch Manager
Bankwesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 3.10.2019

"Game Changer"

Kommentare: TextBox gives us the ability to communicate with our members how THEY want to communicate. Not only is it convenient and members love it, but it also is excellent for keeping track of conversations and looking back at them when needed. We use TextBox literally every department of the credit union. From lending and collections to credit/debit and Member Service.

Vorteile: TextBox is easy to use for employees and members absolutely love the ability to text us. I also love the scheduled text ability and the auto-responders.

Nachteile: It works wonderfully, but if I HAD to say that there's a "Con", I'd say it's not as "pretty" as it could be. Like I said though, it works absolutely great and this one small item does not affect my A+ rating of them. Now that I think of it, maybe it's a good thing it has this simple look - it is incredibly easy to use because of it!

Antwort des Softwareanbieters

von TextBox an 9.10.2019

Thanks Nick =) We've always been function over form, but recent updates have added some functionality and 'prettiness'. We'll be reaching out to get you all updated.

  • Quelle des Nutzers 
  • Bewertet am 3.10.2019