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SecureLink
Was ist SecureLink?
SecureLink verwaltet den sicheren Remote-Zugriff und Remote-Support von Drittanbietern für Unternehmen und Technologieanbieter. Weltklasse-Unternehmen aus mehreren stark regulierten Branchen, darunter Gesundheitswesen, Einzelhandel, Regierung, Finanzen, Recht und Gaming, verlassen sich auf SecureLinks speziell entwickelte Plattform, um den Netzwerkzugriff sicher zu kontrollieren, die Einhaltung von Vorschriften sicherzustellen, Audit-Trails zu verwalten, die Zeit bis zur Lösung zu verkürzen die Haftung reduzieren.
Wer verwendet SecureLink?
Anbieter von Enterprise-Technologie und deren Kunden, insbesondere in regulierten Branchen.
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SecureLink
Bewertungen über SecureLink
SecureLink has worked really well for us
Vorteile:
The sign in and listing of all the servers are nice. For the most part its easy to use, but the interface is lacking some.
Nachteile:
The interface is lacking. I need to download an installer every time I want to connect to something. There is also some funky java things going on.
A solid replacement for vendor VPN that also provides basic remote access for staff with 2FA
Kommentare: Our small IT team is able to meet the needs of our vendors and external staff in much less time and with fewer maintenance tasks with SecureLink when compared to traditional VPN. Our HIPAA risk assessments and audits are more straight forward as we have detailed audit trails on every external connection through SecureLink while enforcing individual users accounts and two-factor authentication for every session. SecureLink always gave us the capability of shielding the vendor from having to know the network and application credentials needed in accessing the resources we were opening to them but now it also integrates with major privileged access management solutions (Cyberark, Thycotic, etc.) so that we can leverage that to maintain a single credential repository.
Vorteile:
We purchased SecureLink to replace most of our vendor VPN connections (except those needed for application interface data exchange) to simplify our administration of such connections while providing more comprehensive audit trails of exactly what was done during each session. SecureLink met our needs for both of those objectives.
Nachteile:
The user interface is dated in its design and their video replay of vendor activity still depends on Java or external media players. We are told a release this year will finally be based on pure HTML5 and eliminate the need for Java. The middle ranking that I gave this product in "features" was primarily due to the dated user interface and the lack of a pure HTML5 session player.
Antwort von SecureLink
vor 4 Jahren
Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it has met your goals. Currently our HTML5 audit converter is due out later this year to hopefully mitigate this issue. This is our first step in eliminating Java requirements from our product in order to improve general usability. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
Good but needs a facelift and better assistance when problems occur
Kommentare: OVerall good. It's been a really great thing for our company to connect to 400+ customers.
Vorteile:
Centralized, secure place for most of our client connections.
Nachteile:
The user interface seems clunky and the process for connection can be clunky. Download file, click on file. When there are issues it's really difficult to figure out what's wrong. Really need to invest in better self-healing. For instance, sometimes i have to find the Slink?? folder, delete it and try again. Or reboot.
Antwort von SecureLink
vor 4 Jahren
George, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink. We are currently working on ways to improve the workflow of the SecureLink Connection Manager. One of the first things on that list is eliminating the need to have those temp files, which should be available later this year. We hope to continue to improve the SecureLink Connection Manager in order to mitigate some of the pain points you are experiencing in the connectivity process. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
SecureLink as secure Remote support
Vorteile:
secure Remote support - catalogue all your customers so you will search and access - web interface - good fit resolution
Nachteile:
for me , I have used it for 2 years ago without any issues but for budget the management have decided to switch to cheaper app
Great Solution for Remote Support
Kommentare: We frequently use SecureLink to connect to servers to perform maintenance and provide support. It helps to have a security system that not only provides the needed network, but logs activity at the same time. We take security very seriously, so sites that use SecureLink are preferred over other methods.
Vorteile:
For most of the connections, there are not a lot of hoops to jump through and minimal setup on your workstation. It functions in the background and does not interfere with other connections. It is a pretty seamless solution for connecting remotely to customer servers and workstations.
Nachteile:
Rarely, but occasionally, you can run into issues where it appears the login was unsuccessful, but you can still log in. It doesn't happen often, but it can be very concerning.
Securelink review
Vorteile:
Easy to use, user friendly interface, intuitive.
Nachteile:
None that I can think of, once session crashes, computer needs reboot.
Antwort von SecureLink
vor 4 Jahren
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
Remote user
Kommentare: Acceptable. It is rather clunky.
Vorteile:
The ability to work remotely. Access to all my files and programs from my home laptop.
Nachteile:
Too many steps to get connected to my work desktop.
Antwort von SecureLink
vor 4 Jahren
Thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with the ease of use when it comes to SecureLink connectivity. If possible, I would like to further discuss some of the details around the pain points you are encountering day to day when using our product. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
I usually have no issues with secure link itself.
Kommentare: I'm able to gain remote access to agencies on the other side of the country in order to get contract work completed.
Vorteile:
It allows easy access to remote in to other networks in order to complete my work. Log in is easy and I don't have issues on my end
Nachteile:
Other agencies I deal with that use this struggle making it impossible for me to log in. They are unable to keep a dedicated computer logged in and on so that I can connect.
Easy to connect VPN Service
Vorteile:
I love that I can log into work quickly when I am running late. On the history tab, I am able to see all of my time sessions.The auditing Securelink offers is extensive. I like that the users connect to a central server and then the gatekeeper is listening for new requests to connect. SecureLink meets the needs of our organization for Privileged Access Management. We have successfully rolled this out to all external vendors, and their access to our production environment.
Nachteile:
Sometimes I have issues connecting to my vpn, but issues were always resolved quickly.Sometimes the gatekeeper is not available when services are down and we have to wait for long hours to get the work done. But it happens once in a blue moon
Excellent
Vorteile:
Ease of access and transperancy with our health centers. The tool is widely adopted among our 400 customers.
Securelink Usage cons and pros
Kommentare: Overall the experience is good. But only suggestion is to improve the connectivity period.
Vorteile:
It is very easy to navigate to different client domains. There is proper distinguishable links for each clients and very easy process to get access of different client domains as well.
Nachteile:
I have faced connectivity issue with the software many times. Many client domains gets disconnected after few minutes without network interruption. Once the network gets disconnected at least the domain should wait for 20-30 seconds until new internet connection is established.
Antwort von SecureLink
vor 4 Jahren
Salma, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it's ability to get you securely connected to your customers. I'm sorry to hear you are having trouble with connection stability and consistency. I would be happy to talk further about your issue as well as discuss the situation in which this is typically occurring. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
What's wrong with Secure link
Kommentare: I am still having difficulty getting into my domains with secure, and it goes down so much, I'm not sure if it's me or secure link.
Vorteile:
1. nothing 2. nothing 3. nothing and now I'm not liking this survey because it wouldn't take my first 3 answers because they were to short
Nachteile:
1. too many clicks 2. too slow 3. no support 4. no training 5. doesn't work with a MAC
Antwort von SecureLink
vor 4 Jahren
Mary, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with the connectivity and the workflow involved in that process. We are actively working on ways to improve our SecureLink Connection Manager in order to make connectivity more streamlined. If possible, I would like to further discuss some of the details around the pain points you are encountering day to day when using our product. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
Secure Link leaves a lot to be desired
Vorteile:
I love the idea of a one stop shop to be able to log in and then branch out to any of our client's environments
Nachteile:
It is buggy and finicky. I often have to log in 5 - 6 times before I can connect with a server. The errors are nonsensical. It is not intuitive or user friendly.
Antwort von SecureLink
vor 4 Jahren
Hi Robin, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with connection stability and ease of use. If possible, It would be great to further discuss some of the details around the pain points you are encountering when using our product. We provide all SecureLink customers with a dedicated customer success manager and a support phone number. This resource is available to you to discuss and help to resolve user experience issues.Please send us an email at csm@securelink.com to set up some time to go over your product feedback.
Secure link is very slow when we need to login to servers every time it will ask for applet download
Vorteile:
As per security wise it is good for customers and customers can track who is working with in the servers
Nachteile:
Performance is not up to the mark whenever we need to login to servers its keep on asking us to download manager applet
Antwort von SecureLink
vor 7 Jahren
Ravi, thanks for your feedback. We love to hear that customers are having a positive experience and rely on candid feedback like yours to improve the customer experience and build a better product. Thanks for your kind words about our product. We want to make sure you are aware that SecureLink has understood the changes in technology for many years, and the movement towards removing NPAPI support (subsequently Java) from browsers. All modern versions of SecureLink default to a connection manager that does not require the installation of system Java. We still retain secondary connection methods for users that cannot install this allowing them to fall back on using JNLP which allows Java based connections without the need for a browser that supports Java. If you would like, please send us an email at cst@securelink.com so that we can set up some time to go over each of your concerns and resolve them fully.
Good tool for connectivity with few flaws
Kommentare: I can easily connect to the site on which I need to work and it then grants me quick and secure access to work.
Vorteile:
It's secure and easy to use. The My Recent Sessions is beneficial to connect. Once connected the session stability has increased and it's getting better day by day.
Nachteile:
To reach to a site's server, I need to click multiple times on several pages to finally access the server. There should be quick links that should take me to my favorite servers directly.
Antwort von SecureLink
vor 7 Jahren
Fakhruddin, thanks for your feedback. We love to hear that customers are having a positive experience and rely on candid feedback like yours to improve the customer experience and build a better product. In a recent update to SecureLink, we have addressed the need for some users to remember frequently connected hosts and have a 'favorite hosts' setting. If you would like, please send us an email at cst@securelink.com so that we can set up some time for your customer success manager to go over this new functionality with you.
Not bad, but I dont know any different
Vorteile:
For the most part it is easy to use, pretty straightforward, and reliable.
Nachteile:
Can be hard to set-up (may just be my company) and sometime the connection is lacking consistency, but overall not bad.
Antwort von SecureLink
vor 4 Jahren
Jacob, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product.We are glad to hear that you have had a positive experience with SecureLink and it's ease of use. I'm sorry to hear you are having trouble with connection stability as well as the setting up of the product. I would like to hear more details on where you typically have difficulty in setting up the product. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
Securelink
Kommentare: Not good. I prefer to use our other options instead because they are way more reliable
Vorteile:
When it goes down, the team that brings it back up responds quickly
Nachteile:
If goes down ALL THE TIME, which is frustrating when we have demos and presentations to give
Antwort von SecureLink
vor 4 Jahren
Zack, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with connection stability and consistency. We are actively working on ways to improve the SecureLink product and ensuring our customers have a strong, reliable connection is a top priority. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
User Interface Needs Help
Vorteile:
There seems like there is a lot of capability if you knew how to use it.
Nachteile:
The search is incredibly difficult to get filtered results - usually I end up scrolling through hundreds of tickets until I give up and look elsewhere.
Antwort von SecureLink
vor 4 Jahren
Jennifer, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. I'm sorry to hear you are having trouble with our search functionality. We are looking at ways to improve our search capabilities, and would appreciate any more details you could provide around this pain point. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
ease of use
Kommentare: easy to use and I use it everyday
Vorteile:
easy to install and easy to use. Very Secure and options are nice
Nachteile:
I feel the install on the client side can be easier and more explanatory
Antwort von SecureLink
vor 4 Jahren
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
JMP Review
Kommentare:
Takes a little time to get used to,
does not take a prohibitive length of time to learn
Vorteile:
ease of loggin in we can use the sales force login for other applications we use
Nachteile:
Cannot enter special characters into comment edit or description fields For our error messages, the comment edit fields do not hold enough characters Difficult to refine searches
Antwort von SecureLink
vor 4 Jahren
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
SecureLink Review
Vorteile:
The search function and how easy it is to find where I need to go to get into clients domains.
Nachteile:
I've only had a few issues using the software, where I would enter in my login details and nothing would pop up. I'm not sure if this was a securelink issue or something else. I eventually logged a ticket for it and it was solved within 24 hours. This has happened 3-4 times.
Antwort von SecureLink
vor 4 Jahren
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
the best remote support
Vorteile:
very fast and easy to remote support customers
Nachteile:
nothing everything needed exist on it
Healthcare MSP Esperance
Vorteile:
The ability to share / limit access to another securelink system allows for us to add authorized vendors to connect to systems that help support our needs. The ability to look at the session logs and recordings makes compliance needs almost enjoyable.
Nachteile:
Getting some clients to allow the software is more could be made easier by better marketing papers to show "Why we use this" and some of the features that protect end users from vendors that connect with it.
Antwort von SecureLink
vor 4 Jahren
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!
SecureLink Review
Vorteile:
The simplicity of use is the most what I like about SecureLink. I am using this tool daily to connect to our clients site to configure, check and investigate the issues that they report.
Nachteile:
- Sometimes the connection manager is not starting up to connect me, so I need to refresh the page to get connected. It is not that big deal, but it is faster for me to connect with out refreshing the internet page.
Suffered user
Kommentare: Good but should be better since it’s a critical tool for daily work
Vorteile:
Good for tracing connections, access to Client servers from many different users...
Nachteile:
Several interruptions, need to reboot laptop for fixing issues...
Antwort von SecureLink
vor 4 Jahren
Thank you so much for taking the time to write a review. We really appreciate your feedback and take it into consideration as our product evolves. Looking forward to a continued partnership with your company!