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SecureLink
Was ist SecureLink?
SecureLink verwaltet den sicheren Remote-Zugriff und Remote-Support von Drittanbietern für Unternehmen und Technologieanbieter. Weltklasse-Unternehmen aus mehreren stark regulierten Branchen, darunter Gesundheitswesen, Einzelhandel, Regierung, Finanzen, Recht und Gaming, verlassen sich auf SecureLinks speziell entwickelte Plattform, um den Netzwerkzugriff sicher zu kontrollieren, die Einhaltung von Vorschriften sicherzustellen, Audit-Trails zu verwalten, die Zeit bis zur Lösung zu verkürzen die Haftung reduzieren.
Wer verwendet SecureLink?
Anbieter von Enterprise-Technologie und deren Kunden, insbesondere in regulierten Branchen.
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Bewertungen über SecureLink
SecureLink has worked really well for us
Vorteile:
The sign in and listing of all the servers are nice. For the most part its easy to use, but the interface is lacking some.
Nachteile:
The interface is lacking. I need to download an installer every time I want to connect to something. There is also some funky java things going on.
A solid replacement for vendor VPN that also provides basic remote access for staff with 2FA
Kommentare: Our small IT team is able to meet the needs of our vendors and external staff in much less time and with fewer maintenance tasks with SecureLink when compared to traditional VPN. Our HIPAA risk assessments and audits are more straight forward as we have detailed audit trails on every external connection through SecureLink while enforcing individual users accounts and two-factor authentication for every session. SecureLink always gave us the capability of shielding the vendor from having to know the network and application credentials needed in accessing the resources we were opening to them but now it also integrates with major privileged access management solutions (Cyberark, Thycotic, etc.) so that we can leverage that to maintain a single credential repository.
Vorteile:
We purchased SecureLink to replace most of our vendor VPN connections (except those needed for application interface data exchange) to simplify our administration of such connections while providing more comprehensive audit trails of exactly what was done during each session. SecureLink met our needs for both of those objectives.
Nachteile:
The user interface is dated in its design and their video replay of vendor activity still depends on Java or external media players. We are told a release this year will finally be based on pure HTML5 and eliminate the need for Java. The middle ranking that I gave this product in "features" was primarily due to the dated user interface and the lack of a pure HTML5 session player.
Antwort von SecureLink
vor 4 Jahren
Don, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink and it has met your goals. Currently our HTML5 audit converter is due out later this year to hopefully mitigate this issue. This is our first step in eliminating Java requirements from our product in order to improve general usability. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
Good but needs a facelift and better assistance when problems occur
Kommentare: OVerall good. It's been a really great thing for our company to connect to 400+ customers.
Vorteile:
Centralized, secure place for most of our client connections.
Nachteile:
The user interface seems clunky and the process for connection can be clunky. Download file, click on file. When there are issues it's really difficult to figure out what's wrong. Really need to invest in better self-healing. For instance, sometimes i have to find the Slink?? folder, delete it and try again. Or reboot.
Antwort von SecureLink
vor 4 Jahren
George, thanks for your feedback, we rely on these candid responses to improve customer experience and to build a better product. We are glad to hear that you have had a positive experience with SecureLink. We are currently working on ways to improve the workflow of the SecureLink Connection Manager. One of the first things on that list is eliminating the need to have those temp files, which should be available later this year. We hope to continue to improve the SecureLink Connection Manager in order to mitigate some of the pain points you are experiencing in the connectivity process. Please send us an email at product@securelink.com if you would like to set up some time to go over your feedback about the product.
SecureLink as secure Remote support
Vorteile:
secure Remote support - catalogue all your customers so you will search and access - web interface - good fit resolution
Nachteile:
for me , I have used it for 2 years ago without any issues but for budget the management have decided to switch to cheaper app
Great Solution for Remote Support
Kommentare: We frequently use SecureLink to connect to servers to perform maintenance and provide support. It helps to have a security system that not only provides the needed network, but logs activity at the same time. We take security very seriously, so sites that use SecureLink are preferred over other methods.
Vorteile:
For most of the connections, there are not a lot of hoops to jump through and minimal setup on your workstation. It functions in the background and does not interfere with other connections. It is a pretty seamless solution for connecting remotely to customer servers and workstations.
Nachteile:
Rarely, but occasionally, you can run into issues where it appears the login was unsuccessful, but you can still log in. It doesn't happen often, but it can be very concerning.
