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IT Glue
Was ist IT Glue?
MSPs schwören auf IT Glue und zeichneten die Software in den vergangenen zwei Jahren mit über 30 Industriepreisen aus. Ein Blick und man sieht, warum. IT Glue automatisiert und strukturiert die Dokumentation, die du für die Bedienung deiner Kunden benötigst. Das Ergebnis – 50 % oder mehr der Zeit, in der deine Techniker nach Informationen suchen, wird eliminiert. Die Reduzierung verschwendeter Zeit führt zu einer erhöhten Produktivität, einem besseren Kundenservice und letztendlich zu höheren Margen. Melde dich für eine Demo an und erfahre, warum IT Glue ein wesentlicher Bestandteil des MSP-Stack ist.
Wer verwendet IT Glue?
IT Glue wurde für IT-Experten entwickelt. Das Unternehmen konzentriert sich auf den Markt für Managed-Services-Anbieter (MSP).
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IT Glue
Weitere gute Alternativen zu IT Glue
Bewertungen über IT Glue
Why you should also try ITGlue and start loving your JOB.
Kommentare: My overall experience has always been better with ITGlue. As I am working for an MSP, I rely a lot on ITGlue for recording and accessing data/documentation.
Vorteile:
As a day-to-day user of ITGlue, in both using existing Data and documenting new data, I find it easy to work with ITGlue. I also like their efforts in merging AI capabilities to make it interesting and less and less painful to manage. I have been using Datto SaaS integration and I am happy to see they have made improvements to it and now we can see more information than before. This means they are heading in the right direction and listening to feedback. Also, I highly appreciate them bringing in Secure Credential Sharing into ITGlue, which is a must for MSPs. Now we can stop depending on third-party solutions and share credentials with peace of mind.
Nachteile:
I believe NetworkGlue is a feature that should be built into standard ITGlue, instead of selling it separately. Again, this is just my idea.
Your go-to tool for IT management
Kommentare: I love the flexibility you have with the flexibel assets and integration with DattoRMM. It makes your everyday job so much easier, and you get stuff done even quicker! Also sharing specific assets and documentation directly with your customer trough MyGlue and collaborate in knowledge is a big plus!
Vorteile:
Perfect integration with DattoRMM and the global search works.
Nachteile:
The browser plugin: It sometimes doesn't show the password although the URL is exactly the same and when you look up the password you have to search it two or three (when you need OTP) times.
In Betracht gezogene Alternativen:
Avoid at all costs!
Kommentare: This company (Kaseya) have bought many different solutions and turned them into add-ons. The primary solution for five engineers is over £400 per month. When we complained about the system not working as described, they suggested we pay another £2000 per month for Kaseya 365. Our complaint was dealt with by the sales department, which quoted completely inaccurate pricing. I was stupid enough to sign up for 3 years due to large discounts over a 12 month contract. I am now arguing with them to get out of the contract but their contracts are written for them not the Client. Our lawyers have said "While the Agreement is a little confused and unclear in places, the contract is valid". However, the demonstration we had bought little resemblance to the final product as all information had to be entered manually and is not automatic as shown to us.
Vorteile:
The initial demonstration which showed automated field population from ticket systems and Microsoft
Nachteile:
Extra add-ons to make anything work. Poor support. Constant upselling more of their products
Consolidating systems into one with IT Glue
Kommentare: Combining all of our IT documentation that has been saved over the years in personal folders, network share folders and invidvidual application knowledge bases into one go-to location. This saves a ton of time when onboarding new technicians so they don't have to learn where all the varied locations for help.
Vorteile:
The biggest value we have gotten out of IT Glue is gathering all of our documentation, vendor contacts, assets and passwords into one platform. We no longer have to scour multiple network share folders to find support documentation on a particular application or send out a message to the team about who has the contact info for XYZ vendor. We have also seen a reduction in our budget spending by eliminating the need for a separate asset management tool, password vault and knowledge base platform. All 3 of those functions have now been consolidated into IT Glue for one go-to location for all of this information.
Nachteile:
Importing existing data into IT Glue has been the most challenging piece in two ways. Because it is cloud based, the amount of time it takes to upload data by csv for example can vary greatly depending on where your upload lands in their "queue". I have had a single csv with 2 total lines of password data take upwards of 20 minutes to get the confirmation that it has been uploaded but then a second csv with 50+ lines upload within seconds. There hasn't been a way to import passwords directly into a user's personal password vault. We first have to upload them to the shared password root folder and the user has to modify them to be visible to only themselves. This leaves their personal data to be briefly open to anyone with access to the password module to click on those entries until they are moved to their private folder.
In Betracht gezogene Alternativen:
Centralized Documentation Solution
Kommentare: My overall experience with itglue is that it is the best Documentation tool in the market.
Vorteile:
ITGlue has been our tool for years. I like that There are very little limitation and documentation is easier than ever.
Nachteile:
The 2 things that I do not like are the mobile app and that there is no desktop solution for uploading files etc.
