Square Appointments

Square appointments isn't made for mobile services, which we are. But we still use it.

Kommentare: Setting up our clients too me forever, about 3 months. but that's because we were a mess going in. Customer service is exceptional, and easier to get ahold of than you would expect. There are several bells and whistles tat we were not expecting. Things we didn't know we need but now couldn't live without. Our clients recognize the product, so they are happier using it. We would recommend this product

Vorteile:

We like that our clients recognize the product, and are less skeptical to use it. We like the POS integration. We like the customization of our receipts and the reminders to book again.We like the organization of our customers.

Nachteile:

We wish there were more options to show the different stages of an appointment (appt offered, scheduled, confirmed, canceled, completed). We wish there were rout optimizations. We wish you worked better for mobile business. And AI that keeps road/weather conditions as well as distance between clients in mind would be a fantastic start.

My top pick for independent hairstylists

Kommentare: The experience with Square has been consistent. This is EXTREMELY important. Other appointment software I've used in the past have either had issues with connectivity, getting funds delivered to you in time, or irregular charges with fees. Having peace of mind knowing that the system is up and running smoothly is a huge relief.

Vorteile:

Square Appointments is the best option for independent hairstylists. Not only is it affordable, but it's straightforward and easy to use. I have tried many of the other appointment booking services out there and I find Square to be the most reliable. They have great features like processing times which allow you to double book, online booking, an online waitlist, and an app for clients to use. They also have Square Online which allows you to sell products online to your customers with the option for shipping or curbside pickup. I also love that Square has a savings account option so you can easily set aside a certain percentage of your sales for taxes or general savings.

Nachteile:

Currently very happy with the service and I appreciate the efforts they are making to continually improve their product.

Square appointments

Kommentare: Overall experience is 10/10. I like that once you have an account; all receipts go to that email

Vorteile:

It’s easy to make payments using my card when running errands.

Nachteile:

There are no cons. I’ve never had a bad experience with this site.

May Ease Workflow Depending on Business Type

Vorteile:

I liked that I would be able to integrate it with the same system I use for processing payments.

Nachteile:

It was not as simple to set up as I needed at the time.

Square Appointments: The truth

Kommentare: There are GREAT things about Square Appointments and there are things that need to have the kinks worked out, which happens with pretty much everything in life, yeah? BUT! We need y'all to listen to us and trust us. It feels like we're being mansplained with what we do and do not need in our Appointments. Square KDS and Retail have gotten overhauls and revamps and what not; what about Appointments?

Vorteile:

Overall, Square Appointments has been leading the industry with features and integration. For the most part, it's easy to use and has been the benchmark by which all other platforms measure their offerings to their clients. I've been using Appointments for 6 years. There's a (few) reason(s) why. 1. POS Integration - no need for a separate processor; invoicing and various forms of payment flexibility. 2. Free Plan Option - solopreneurs can get their business up and running without feeling like they have to "pay to play" 3. Built-In (paid) Marketing Tools & Loyalty - email and text campaigns, unique discounts, track customer engagement, get people back to your business, help clients feel special on special days like birthdays, anniversaries, etc. 4. Booking Website Included - also easily integrates into Google, Instagram, and Facebook to use their "book now" features 5. Inventory 6. Employee Management, Location Management, Tip distribution, and Payroll capabilities 7. No-Show and cancellation protection 8. Detailed reporting capabilities 9. Waitlist

Nachteile:

Although there is great progress and development within Appointments, there are still some VERY key features (BASIC NECESSITIES) that have been HIGHLY sought after for years and they're still not implemented. Also, do people that utilize Appointments not utilize anything else? Do we not sell retail? Do we not ship things out? Do we not have massive salons, businesses, etc. that would benefit greatly from restaurant capabilities? Let me ask it a different way. Let's create a story. You book your quarterly haircut. Got confirmation and everything synced and integrated into your calendar. Yay! Oh but what's this? Before I finalized my appointment, I was asked what new product I needed since the shampoo I purchased last time is almost out. Not only that, I could send a message to my stylist, giving some details about how my scalp is feeling this time and asking if I should stick with the same product. Oh my gosh....my stylist responded, gave great advice, and NOW they want to know if they should ship to me so I get it sooner or if I want to pick it up (prepaid) when I come to my appointment. SUPER cool! Fastforward to the day of my appointment and I'm getting a reminder that not only includes my appointment details, but it also includes confirmation about the retail I wanted, asks if I wanted to do any last minute appointment add-ons upgrades (even knows to already check my stylist's calendar so I know it won't back them up and have them rushing to complete the upgrade appropriately), AND sends whatever drink/food item I'd like to have ready for me when I arrive. Best. Service Provider. Ever. Top to bottom. Wouldn't you want to experience that? I recognize that ALL of those features probably can't exist...but what if they could??