DoTimely

Excellent Tool!

Kommentare: Do Timely is a great tool for any pet care provider. Other platforms are confusing and expensive.

Vorteile:

This platform is quite helpful and easy to use! Managing our appointments have become much easier.

Nachteile:

So far, we haven't encountered any issues.

Our experience running our pet care business on DoTimely's platform has been very positive!

Kommentare: If you own/operate a pet care business, DoTimely is the single-most important tool you need to stay organized and efficient.

Vorteile:

DoTimely offers pet care business owners a 360 solution for running their business. We have used competitor platforms in the past and DoTimely is leaps and bounds ahead of them, in terms of features, ease of use, innovation, organization, customer service, etc. The most impressive aspect for us has been the combination of customer service, acceptance of customer feedback and then speed of innovation in response to feedback. We have had dozens of feedback email conversations and a couple of conference calls directly with the co-founder and Head of Product of DoTimely, discussing ways to make the platform even better. They have welcomed these discussions, made us feel like true partners and then followed up with solutions that are then implemented into the platform very quickly (I'm talking within hours or up to a few weeks, depending on the complexity). You just don't see that kind of partnership between most software companies and their clients. If they'll even give a client the "time of day" to discuss feedback, it would generally be followed with a "We appreciate your feedback and we will take it into consideration for the future." DoTimely is the polar opposite and it's so refreshing. One of our favorite features is the in-app chat. It allows for real-time chatting between us (the business owners), our team members and our clients. Personal touch and relationships are a huge part of our business and the chat feature allows us to seamlessly keep in touch daily.

Nachteile:

Early on, there were a significant amount of bugs and inconsistency in how features worked in the app. We understood that it was new software and would take time to get it running 100% smoothly, so we took the good with the bad. Our patience paid off in spades! The business owner's version of the app only provides for basic management. The website version is exponentially more robust. We would like to see many of the web features integrated into the app, so that we are better equipped to manage the business while on-the-go. We have discussed this with DoTimely and they have already made improvements to the app and are continuing to do so as we speak. We have full confidence it will be everything we need it to be, but it's just not quite there yet.

Checks some of the boxes

Kommentare: Not very valuable to me so far. Might switch to manual scheduling and billing and not use an app at all. Customers do not want to download the app either, they can't be bothered to check email and would rather have a text message report sent.

Vorteile:

- How scheduling syncs with invoicing. - Paying per invoice instead of a monthly fee.

Nachteile:

- No resolution of technical issues reported (4 separate issues, none resolved). - Inability to block out appointment times as needed for custom time frames. - Invoicing errors with packages and paid / unpaid records, very confusing.

Must have app!

Kommentare: Every time I've had a question relating to set up or use of the app, customer service is very quick to respond.
I'm more than pleased to be using this software and will continue to use it

Vorteile:

I love that this app doesn't cost a monthly subscription but still has ALL the benefits of other apps like it. That is the sole reason we use it! My customers love that they get to see the GPS map of our walks, pictures, and visit notes. Some of them don't have the app downloaded, so they just get the information in an email. I like that it organizes my day, my customers can request/cancel appointments on their own, I have all the invoices features that I need (including package pricing), and it alerts me when there's a pet birthday or vaccine that needs updating. It really has everything the other software companies do, but they only charge per invoice. I don't know how thats all they charge, but as a brand new business, I'm sooooo happy I found this software.

Nachteile:

The only things that missing, for me, is dog boarding features. I've made it work and still have it listed as a service, I just wish it could keep track of how many rooms are available, etc. I know that dog boarding is it's own thing, separate from walks/pet sitting; but, I'm still holding out for an app that can do all of it.

DoTimely serves its purpose for my business needs!

Kommentare: DoTimely helps set me apart from my competitors that don't use a software by building trust with quick and accurate communication along with pictures and GPS tracking. I'm a solo pet care provider that is in the beginning of my business stage and it helps me to be professional and organized at a very affordable price.

Vorteile:

I like that it has a clock in and out system along with GPS tracking that builds my clients trust by letting them know that I'm doing the job that they're paying me to do. I also like the ability to leave detailed notes with pictures during the service. It also allows them to send me messages during the service to ask questions or ask me to do something that they forgot about. I like the fact that DoTImely has a customer login link that allows me to a client portal to my website.

Nachteile:

I wish that it would alert me when a client changes any of their information on the pets or their profile. I wish that it would allow more than 1 document to be uploaded in the vaccination records. I wish that you had the option to customize an add on price like you do the service price. It took a while for me to get use to scheduling clients such as my Dog Boarding and Overnight Pet Sitting. I have figured it out now but it took a while to get it. I also have clients that think it is difficult to request services through the software and one says they feel like they have to do it one day at a time instead of multiple days because it's too confusing. Maybe if it was set up using hours and minutes instead of just minutes. I wish that the additional questions that I create was put in a category besides supplementary. My clients don't think to look there because it makes them think of insurance so they skip it. The tutorial videos are hard to learn from due to no sound.

So Happy I found this!

Vorteile:

I began using this service for my dog walking business about 7 months ago and I love the ease of use, both desktop and the app. It's very customizable and their customer service is exceptional. They really seem like they are looking to improve user experience and value your input and questions. Whenever I email them a question I get a reply very quickly and they are eager to assist and always friendly. The cost to use is very very reasonable especially for the everything you're getting. The GPS map and the photos are great, and the app always works. So far it's never been down or had glitches and I use it daily. Some of my customers have commented on how much they love it and it's easy for them to schedule walks and keep in touch with us, view invoices, input vet info, etc. You can also see how your business is doing $$$ weekly, daily, or by service. This is a fantastic product and I'm very happy I found it and certainly recommend it to anyone looking to keep their business organized and simple, yet customizable.

Nachteile:

I haven't found any issues yet. If I have a question about something I reach out to them via email and get a super fast reply every time, even on weekends, and they go above and beyond to provide an answer or solution.

Amazing software for running my business

Kommentare: Amazing!! DoTimely has helped me to grow my business. The DoTimely team is very quick to respond when I have any issues and were so great getting me started on the app. I am so happy I chose this company to help me manage my business. The product is great for my team and the customers/. Easy to use!

Vorteile:

It is very easy to communicate with my customers and staff in one place. I can make changes to the schedule and update customer information quickly and easily so all of the team is up to date! The app saves me so much time so I can spend more time growing my business and building relationships with the customers. Being able to invoice my customers and create paystubs has also save me time and money.

Nachteile:

I would like to see my profit on this app with the invoices and pay stubs.

Great!

Kommentare: Overall DoTimely is making a great start into the pet software market. If they can continue to improve their product the way they are doing I’m sure they will be matching their competitors soon! I am very happy using it for my business and I’m excited to see the above features implemented

Vorteile:

I have been using DoTimely for 2 months now and it has helped my business in so many ways so far. - customers always comment how professional it is and they love that they can book so easily - my bookings have increased - it says me so much time, especially when it comes to scheduling staff - having everything in one place is so helpful - customer support is outstanding, I always receive a response within a couple of hours.

Nachteile:

There are a few minor changes that I’m sure wouldn’t take much to implement but would make such a huge difference to the user experience. I have given my feedback on these and the team have assured me they will look into adding these features. I hope they do, because these are things their competition are already doing and it would be a shame if DoTimely wasn’t able to offer the same. Features that would really help make this software better are: - better customisation of client and pet forms (including being able to remove existing fields) - customisation of visit reports (adding additional checkboxes) - customisation of the customer sign-up/login page and welcome page on their account - notifications (even just by email) whenever a new customer signs up. Currently there is no way to sort customers by sign up date, so this is impossible to keep track of

DoTimely has been a game changer for this small business

Kommentare: As they are a new app there are still some things they need to iron out. However, they are open to suggestions and answer questions very quickly and are very helpful in fixing the problem. If they can't fix it, then it is now on the list of things they work on for the future. So far they have fixed everything they said they would. This app has streamlined my business and made it significantly easier to book appointments, close out appointments and keep accountability with my walkers. My clients love it. My walkers love it. Win. Win.

Vorteile:

My clients love all of the perks that come with this app. They love seeing the GPS so that they know for sure the walker was there when they said they were and how far they actually walked their dog. This is huge since we are a business relying on accountability.

Nachteile:

My least favorite thing is that some accidents are permanent unless I email them and have them fix it from their end. EX: Putting the wrong expiration date on packages. I am unable to fix that on my end. However, once I reached out to them it was fixed within 5 minutes. Hard to be upset about that.

Makes my life easier

Kommentare: I love how practical it is and that I’m able to afford it since my business is still relatively new; customer service is also great! They respond pretty quickly.

Vorteile:

It’s super practical; I basically manage my whole business through this platform, bookings, scheduling, invoicing, Payments, updates to clients and I can even message clients through it. It makes my life a lot easier!

Nachteile:

I would love it if clients could be able to pay automatically after booking; or set automatic payments for All prepaid invoices.

Dotimely Review

Kommentare: Overall good experience. My customers sometimes have trouble using the app but most find it easy to understand.

Vorteile:

Ease of access to customer information and scheduling

Nachteile:

The app crashes sometimes unexpectedly or won't let me upload pictures for appointments

Solid scheduling system

Kommentare: We've used DoTimely as customers of two separate services we use and we've been really happy with it.

Vorteile:

Easy to book, revise and cancel appointments. The have a good chat tool so you can easily communicate around an event and share pictures.

Nachteile:

Sometimes the schedule takes a bit to update, so you may click on the wrong appointment and cancel it or schedule something for the wrong day.

Brilliant App

Kommentare: This is a brilliant App for myself as a dog walker & pet sitter. It allows all my clients to know their animals are in safe hands. I wouldn’t be without it!

Vorteile:

Easy to use. Great client feedback as one of a kind in area. Great to remind me what I’m doing. No paper trail. Affordable.

Nachteile:

Doesn’t always work in low signal areas but clients aware so doesn’t phase us.

Excellent value and service!

Kommentare: They provide excellent customer service at an extremely reasonable price....would highly recommend!

Vorteile:

I have been using Dotimely for about a year now and it has helped my business tremendously! The program is easy to use and the team is extremely helpful and accommodating with my questions.

Nachteile:

If I have to say something it's that I sometimes have difficulty finding answers to my questions through the software itself. However, anytime I write to the company my questions are answered immediately which surprises me because we are in different time zones and I sometimes send questions late at night which I believe is the middle of the night for them. They're fantastic! :)

Happy Pawz Dog Walker

Kommentare: Absolutely love the app, keeps all my jobs in one place and updates my clients when I have picked their pooch up and dropped them off.

Vorteile:

Love that my clients can request bookings through the app.

Nachteile:

When the app is running I have to ensure its not running in the background due to high battery usage.

perfect for my business

Kommentare: All in all I love it

Vorteile:

easy to book for customers and for me to keep records from

Nachteile:

Finding out how to do things is not always easy, plus the app runs the mobile phone down quickly if lots of appointments

the software is a real time saver and is impressive from both the client and staff end

Kommentare: This software saves me lots of time. It's fairly simple to use which is very helpful. The key tracking features helps to keep me organized.

Vorteile:

I really enjoy the chat feature. Clients have been using it with ease and I like that I am included in all conversations.

Nachteile:

having to delete a recurring appointment when having to change one appointment permanently. So say a client normally wants Monday through Friday walks, but now only needs Tuesday and Thursday. I cant just update the recurring appointment to reflect this. I have to delete the walks entirely and resubmit.

Fantastic Software

Vorteile:

I love this has made my life so much easier as a business owner. Plus, the reassurance it gives my clients by seeing their reports after every visit.

Nachteile:

Still making updates .. but really none so far ..just a few minor things that they immediately address when brought to their attention.

More Accuracy

Kommentare: My invoices go out on time and are accurate! When my clients are more hands on with their own schedule, everyone is happy and content! I can concentric the dogs and not the admin!

Vorteile:

Our daily scheduling and invoicing has become so easy and accurate I can’t imagine what I did before DoTimely.

Nachteile:

My biggest issue is the learning curve but that is a personal matter and not a software problem.

Great software if a dog walker.

Vorteile:

Ease of use. It is easy for both myself and my clients to use.

Nachteile:

Wish you could do more via the app. Otherwise it is perfect.

Peace of mind software

Vorteile:

All in one software. Schedule appointments, create invoices, track revenue, manage staff, create payrolls, track dog walks with GPS, everything you need to maintain your business with a peace of mind. Support is always there to help you out. Virtually just pay per invoice, amazing!

Nachteile:

Every now and then there are a few glitches, but nothing unmanageable.

SUPER HAPPY

Vorteile:

WE LOVE DOTIMELY , WE HAVE TRIED OTHER APPS BUT NOTHING HAS WORKED AS WELL WAS THIS APP. THEY HAVE GREAT TURN AROUND TIME WHEN CALLING WITH QUESTIONS. THANKS FOR EVERYTHING

Nachteile:

NOTHING EVERY THING AWSOME ABOUT THIS APP

Satisfied customer

Kommentare: DoTimely has helped with scheduling .

Vorteile:

Do Timely is user friendly. I like that I can check of when the dogs go #1 and #2.

Nachteile:

I took me a few tutorials over the phone to grasp.

Worth it!

Kommentare: The customer service is timely and the ease of use makes this my go to!

Vorteile:

I love how cheap the program is and how easy it is for my customers to book appointments.

Nachteile:

None! I have enjoyed every aspect of this program

This app has seriously changed my business. It's amazing and has made my life much simpler!

Vorteile:

It is easy to use. The invoicing and paycheques are organized and accurate. It keeps my entire company and employees organized Generates invoices so I don't have to Extremely good pricing! As a small business owner, I can actually afford this!

Nachteile:

The gps isn't very accurate I don't like the start/stop emails sent to my clients and neither do they