ManageEngine Desktop Central

Kommentare: Huge time savings in supporting our end users!

Vorteile: - stable
- ease of use
- value for Money is excellent!!!
- covers (almost) all our endpoint management Needs
- steady improvement in functionality

Nachteile: Technical Support should be improved! The technicians seem very knowledgeable! Anyhow, I miss the personal contact to the Support engineers. I don't like how, in a Support session, the technician connects to my PC and starts clicking around and Chat through Notepad. Any other vendor's Support technician would give me a call and stay on the phone while Troubleshooting Problems. It's a great way to learn about the product for me, and for the technician it may also be usefull as I may help the technician by providing Details more easely. I think that it would improve the Support process drastically. I really dislike the way Support works at the Moment!

Kommentare: We're extremely happy with it. I'd not only buy it again but would recommend it to others and have done so.

Vorteile: We needed a product to apply patches to both Microsoft & 3rd Part products. Others we looked at were more expensive and not as feature rich. Desktop Central is excellent at what it does and the support team, normally accessed through chat, has been very good. It even has many features we've not taken advantage of yet but likely will in the future. However, we certainly have done more than just simple patching. We've used to to simplify group policy-like changes, restart all of our desktops on a schedule, apply started task changes, and so forth. We've been very happy with it. And it's very reasonanably priced in the marketplace.

Nachteile: Sometimes it's a bit difficult to navigate through all of the different options, but even when that's true the chat support is very good at assistance.

Kommentare: We use Desktop Central as it offers so many extra features, as I mentioned in my first paragraph. These features are really useful and save so much time.

Vorteile: There are so many useful features in Desktop Central. My favourite features are:
- Being able to remotely wake up and shut down computers
- Inventory history showing hardware changes
- Reports of which user logged onto which computers, which really helps find who works at which desk

Nachteile: The updating routine for getting the latest version of Desktop Central is very tedious, requiring a backup, shut down, downloading a file, and then manually running a patch installer. I would like to see an automatic updater, but perhaps it is for those who are very strict about software installations.

Kommentare: It automates a lot of things that takes time to manually do it. In simple words, it saved enormous time, energy, money and definitely increase productivity.

Vorteile: Ease of use, available feature to monitor status of specific computer desktop, server and laptop. As part of my job, to ensure 100% software patches are applied and monitored this application is very important to me or must have.

Nachteile: Poor support, raised a simple recurring issue (which suddenly occured) but no sulotion even remotely checked and provided the logs but still no clear guidance on how to correct. We have software patches for some reason cannot be distributed to computer desktops. We can manully download from the server and iinstall manually with no issue.

Kommentare: You really only are as good as the tools you have available. This is one of the best tools to manage hardware, software, and end users as well as troubleshooting systems. It makes my job much easier than other tools I have used in the past!

Vorteile: - Ease of use
- Remote support capabilities
- Asset management functionality
- Integration with Service Desk Plus
- Overall information available
- Automated patch deployment and management

Nachteile: A lot to take in at first. It's very feature rich which can be somewhat intimidating at first. It almost seems like some of the functionality could be simplified somewhat.