--- description: Detaillierte Informationen über HelpWire zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: HelpWire Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026 --- Breadcrumb: [Startseite](/) > [Fernwartungssoftware](/directory/30928/remote-support/software) > [HelpWire](/software/169762/helpwire) # HelpWire Canonical: https://www.capterra.com.de/software/169762/helpwire Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/169762/helpwire?page=2) > Effizientes Softwaretool zur Fernsteuerung und -reparatur der Geräte deiner Kunden, wodurch Reise- und Reparaturkosten eingespart werden. > > Bewertung: **4.9/5** von 80 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet HelpWire? Remote-Kundenbetreuung, Hersteller, Händler und Reparaturzentren ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.9/5** | 80 Nutzerbewertungen | | Bedienkomfort | 4.9/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Eltima Software - **Region**: Frankfurt, Deutschland - **Gegründet**: 2001 ## Gewerblicher Kontext - **Startpreis**: 0,00 $ - **Preismodell**: (Kostenlose Version verfügbar) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Berichterstattung / Analyse - Bildschirm teilen - Chat / Messaging - Diagnosewerkzeuge - Echtzeit-Chat - Fehlerbehebung - Filesharing - Remote-Zugriff/-Kontrolle - Unbeaufsichtigter Zugang ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Chat ## Category - [Fernwartungssoftware](https://www.capterra.com.de/directory/30928/remote-support/software) ## Alternativen 1. [Zoho Assist](https://www.capterra.com.de/software/181775/zoho-assist) — 4.7/5 (1400 reviews) 2. [TeamViewer ONE](https://www.capterra.com.de/software/122252/teamviewer) — 4.6/5 (11626 reviews) 3. [AnyDesk](https://www.capterra.com.de/software/149595/anydesk) — 4.6/5 (1786 reviews) 4. [Slack](https://www.capterra.com.de/software/135003/slack) — 4.7/5 (24096 reviews) 5. [Iperius Remote](https://www.capterra.com.de/software/219280/iperius-remote) — 4.3/5 (227 reviews) ## Nutzerbewertungen ### "Best remote support software\!" — 5.0/5 > **Verifizierter Rezensent** | *26. Juni 2024* | Forschung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I find HelpWire amazing because it lets me connect to my teammates from my Mac OS to their Windows OS. This is a life-saving feature without which my project would have been delayed several times. > > **Nachteile**: I have not found any setbacks in this software so far. ----- ### "Best Free Remote Application Platform" — 5.0/5 > **Gilbert** | *16. April 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: What I liked most about HelpWire is that it is completely free with no ads, which already sets it apart from many remote support tools. Ease of Use: The interface is very intuitive and clean. Navigation is straightforward, and most features are easy to access without digging through complicated menus. Learning Curve: Minimal learning curve. Even for first-time users, it’s easy to understand how to start a session, connect to a client, and manage remote access. Security: The platform feels secure, especially with controlled unattended access. It gives confidence when connecting to client machines, although more visible details about encryption or security layers would be a good addition. Remote Access: One of the strongest features. Unattended access is easy to set up and very reliable. Monitoring multiple clients remotely is smooth and efficient. Connection: Connection stability is good overall. Sessions are responsive with minimal lag, assuming both ends have a stable internet connection. Bugs and Issues: So far, the experience has been stable. No major bugs encountered yet, which is impressive for a free tool. Installation: Installation is quick and hassle-free. Setup doesn’t require complicated configurations, making it ideal even for non-technical users. > > **Nachteile**: The main drawback of HelpWire is during installation. Clients are required to install HelpWire using a specific link, which can sometimes be inconvenient or confusing, especially for less technical users. A more flexible or simplified installation process would improve the overall experience. > > My overall experience with HelpWire has been very positive. It provides a smooth and reliable remote support experience, especially considering that it is completely free and has no ads. The platform is easy to use, even for first-time users, and the setup process is straightforward. What stands out the most is its efficiency in handling unattended remote access and managing multiple clients without limitations. Connection quality is stable, and performance is consistent during sessions. While there is a minor inconvenience during installation for clients, it does not significantly affect the overall usability. Overall, HelpWire is a highly practical and effective tool for remote support, especially for individuals or teams looking for a cost-efficient solution. ----- ### "Best Free/Low-Cost Remote Desktop Solution" — 5.0/5 > **Verifizierter Rezensent** | *12. Februar 2026* | Anwaltskanzlei | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: HelpWire is easy to use as an operator and more importantly, it is easy for my clients to use. As a small business, a remote connection software that is highly capable, easy to use, and affordable is very valuable. > > **Nachteile**: As an early product, HelpWire has occasional stability issues and I would like to be able to hear my client's audio remotely. > > Helpwire is excellent for my small business. The program is easy to pick-up, installation for my team is easy, and the MFA authentication on my operator account helps me and my team feel secure. Unattended access ability is awesome. ----- ### "All the help you need is Helpwire\!" — 5.0/5 > **Chetna** | *24. Juli 2024* | Forschung | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Well its is really easy and flexible to use helpwire . Along with flexibility its remote technology is very effiecient which makes it perfect in this work from home era as you can literally access the software from any location. > > **Nachteile**: I dont find any such cons in the application however everything has few loopholes but to best of my knowledge i have had a great experience with helpwire. > > Overall helpwire as it name suggests has proved very useful for me. It just makes working very flexible and its remote technology is likewise very efficient and smooth. It has a lot of enhanced features and comes user freindly for the mac as well as window users as well\! And its zero configuration to start a session as well as user oreinted solution is a plus pro\! ----- ### "An excellent way to provide remote support" — 5.0/5 > **Paul** | *22. Januar 2026* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Free, works well. Ideal way to provide remove access/support to a PC or Mac. Helpful support. Works well when controlling a remote two-screen computer - easy to flick between them. I like the fact you can do a file transfers just by dragging a file between windows on the remote and local computers. I also lime the timed log it displays (and keeps) of the session and significant events. Vital for charging. > > **Nachteile**: Couldn't get "Grant admin access" to work at remote end - just starting the remote end with "Run as administrator" works just as well though. > > Used to use (and paid for) Teamviewer. Helpwire is much better, and free. I use it a fair bit, and have emailed the team in the early days, generally been very impressed. ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.com.de/software/169762/helpwire?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.com.de/software/169762/helpwire) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Strukturierte Daten