TrueLark

Peace of Mind with Frontdesk AI

Kommentare: One word - Great partner to work with
one word :LIFESAVER.

Vorteile:

Peace of mind, when our systems go down due environmental issues, internet , electricity things we cannot control as a a business - we can still operate with our AI working for and with us. I am amazed that I didn't move forward with them years back... I cant say enough how they have kept our business alive during times-of distress based in Florida we have quite a few outages, and storms. AI has been a lifesaver.!

Nachteile:

One of the comments I might say , clients at some point make comments about texting vs phone calls my answer is simple, we are off line of communications, due to nature. Communication via texting gives the client the answers immediately vs waiting for internet etc. Might be the only least liked issue

Amazing!

Kommentare: Frontdeskai has saved our business with time and money. They help free up time and money. Most of our customers don’t even realize they are talking to AI.

Vorteile:

Easy to setup and plugs into MINDBODY really well. Helps with freeing up our staff to service clients instead of answering phone.

Nachteile:

The customer response could be faster or possibly a way to get a live person would help. The AI for some conversations still needs improvements.

not appropriate for multi staff

Vorteile:

texting and handling of basic repetitive questions

Nachteile:

No way to note actions taken on texts or voicemails from staff, or to designate a call had been handled

Just what I was looking for

Kommentare: Loved it, thank you

Vorteile:

So easy, affordable, easy set up, terrific immediate customer service. Always available and never had to wait. Bookings were effortlessly made on my behalf.

Nachteile:

Well the only hindrance is that it's text only so if the person's calling from a landline and chooses not to leave a message we can't help them

frontdeskAI get the job done

Kommentare: We have had a few problems with forwarding and picking up missed calls, but the customer service end of FrontdeskAI is very helpful and efficient.

Vorteile:

I like how friendly the software is when texting back and forth with clients. It does a really good job of making sure people feel supported. I also like how easy it is to integrate with our booking software, Mindbody.

Nachteile:

It is not the easiest platform to customize. I cannot see the text messages between clients and the AI, and I cannot interject and change the discussion.