Wer nutzt diese Software?
Trustpilot bedient die gesamte Internetwirtschaft. – E-Commerce – Einzelhandel – Finanzdienstleistungen – Verbraucherdienste – Konsumgüter – Versicherung – Gesundheitswesen – Auto – Reisen -
Durchschnittliche Bewertung441 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Startpreis $299/Monat
- Kostenlose Version Ja
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2007
Trustpilot ist ein Tool zur Verwaltung von Kundenbewertungen, das Online-Unternehmen dabei unterstützt, sich mit ihren Kunden zu verbinden und Vertrauen aufzubauen. Unternehmen nutzen Trustpilot, um das Kundenerlebnis zu verbessern, bessere Positionierung bei Suchmaschinen zu erlangen, Konversionen und Verkäufe vor Ort zu steigern und einen zuverlässigen Ruf aufzubauen. Zu den Funktionen gehören: leistungsstarke Bewertungsberichte und -analysen, Bewertungen von Google-Verkäufern, reichhaltige Snippet-Sterne, Bewertungseinladungen und -erinnerungen, Bewertungswidgets vor Ort und mehr.
- Distribution von Vollziehungen
- Kontrolle des Genehmigungsprozesses
- Social Media-Kennzahlen
- Social Media-Überwachung
- Überprüfung bewerten
- Negatives Feedback Management
- Teilen in sozialen Medien
- Überprüfung bewerten
Die hilfreichsten Reviews für Trustpilot
Bewertet am 25.1.2019
Kommentare: I find the platform easy to use, turn around time to emails is quick, but it's always the same response when you come across challenges, in unique situations. Response to remove a review if it's on the incorrect company profile is also excellent. Clients, very rarely, rate one star instead of five, a request to change this to five stars, even though the review speaks for itself, is never honoured. Otherwise, it's an excellent resource!
Vorteile: I appreciate the transparency in how clients are able to voice their experience. Clients are able to write a review with the understanding that it is entirely unbiased in how it will be published. The invitation functionality is very useful, particularly in its ability to utilise the unique reference number, to understand which client the review comes from, who assisted them within the company and how the client came to have that [articular experience.
They often do not consider unique situations which are outside their rules. i.e. people who enquire once and then give one or two stars, because they aren't able to financially commit to the services should not be rating a company's overall service. It is a service they did not use at all.
There should be a way to protect businesses from individuals who unreasonably threaten social media ruin unless they are financially compensated. Particularly when the business has evidence that the individual is not justified in their demand.
Antwort des Softwareanbieters
von Trustpilot an 12.4.2019
Thanks for taking the time to leave us a review! It's great to hear you're enjoying the many features Trustpilot offers to collect customer feedback. We know we're not perfect and will definitely take your suggestions into consideration for future improvements to our site.
We hope you continue powering your business forward with Trustpilot reviews!
Bewertet am 31.7.2018
Great features, not so great customer support
Kommentare: The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.
Vorteile: The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this. The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised.
Nachteile: Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.
Antwort des Softwareanbieters
von Trustpilot an 28.4.2019
Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot.
We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles.
Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience.