Trustpilot

Kommentare: The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.

Vorteile: The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this. The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised.

Nachteile: Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.

Kommentare: Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Vorteile: I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Nachteile: The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers.

Kommentare: A great solution to empower your customers through their experiences with your products, a just add water review solution for your eCommerce site.

Vorteile: For e-commerce shop owners and customers alike is crucial to have a platform where unbiased reviews can be handled, shared and published. The good, the bad and the ugly are part of every single business out there and Trustpilot helps users to share their experiences in a safe way thereafter the ratings of business on Trustpilot can be generally more trusted than reviews on Facebook or Google because they have methods to identify users that have bought your products and have a real voice on their experience with it. I have used their integration with Shopify and it's great how easy and simple it is to ask users for reviews that will immediately be published on your site.

Nachteile: It's a big challenge to keep apart unsatisfied customers and people threatening with bad reviews to get extra compensation, I think sometimes Trustpilots fails to put apart this too but I reckon it's really complicated to see what really went wrong with a product. Overall I like how they handle fake reviews and it's quite a trustable service.

Kommentare: It's a decent review platform - maybe one of the best. But if you start using it, you will likely find yourself trapped as you need to keep paying in order to keep the rating high.

Vorteile: The user interface on the backend is easy to use and looks great. The reporting pages are useful and have good analytical details.

Nachteile: The customer service team are slow to respond - sometimes many many weeks to get a reply. We have had angry users leave multiple negative reviews on our page - however, Trustpilot leaves them up which affects our star percentages.

Kommentare: My go to place when deciding whether to purchase a service or product.

Vorteile: TrustPilot has a large userbase . This ensures that almost anything you are interested in has been used. Used by someone who has left a review .The platform enables users to be as detailed as they need to .
One of the best places online for avoiding mistakes .

Nachteile: While they have a very strict verification process ,some of the reviews that are posted seem fake .Fortunately they are usually easy to spot and can be ignored.