Trustpilot

Trustpilot

von Trustpilot

Wer verwendet Trustpilot?

Trustpilot bedient die gesamte Internetwirtschaft. – E-Commerce – Einzelhandel – Finanzdienstleistungen – Verbraucherdienste – Konsumgüter – Versicherung – Gesundheitswesen – Auto – Reisen -

Was ist Trustpilot?

Trustpilot ist ein Tool zur Verwaltung von Kundenbewertungen, das Online-Unternehmen dabei unterstützt, sich mit ihren Kunden zu verbinden und Vertrauen aufzubauen. Unternehmen nutzen Trustpilot, um das Kundenerlebnis zu verbessern, bessere Positionierung bei Suchmaschinen zu erlangen, Konversionen und Verkäufe vor Ort zu steigern und einen zuverlässigen Ruf aufzubauen. Zu den Funktionen gehören: leistungsstarke Bewertungsberichte und -analysen, Bewertungen von Google-Verkäufern, reichhaltige Snippet-Sterne, Bewertungseinladungen und -erinnerungen, Bewertungswidgets vor Ort und mehr.

Trustpilot – Details

Trustpilot

https://us.business.trustpilot.com

Gegründet 2007

Trustpilot – Preisübersicht

Trustpilot ist verfügbar ab 349,00 $/Monat. Trustpilot bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Trustpilot findest du unten.

Startpreis

349,00 $/Monat

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Trustpilot Funktionen

Review Management Software
Dashboard
Empfindungsanalyse
Kampagnenmanagement
Negatives Feedback Management
Nutzerbewertungs-Anfrage
Nutzerbewertungs-Notifikation
Reaktions-Management
Teilen in sozialen Medien
Überprüfung bewerten

Trustpilot – Nutzerbewertungen

Zeigt 5 von 506 Nutzerbewertungen

Gesamt
4.6/5
Benutzerfreundlichkeit
4.6/5
Kundenservice
4.5/5
Funktionen
4.4/5
Preis-Leistungs-Verhältnis
4.2/5
Jonny C.
SEO Executive
Finanzdienstleistungen, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 31.7.2018

"Great features, not so great customer support"

Kommentare: The primary benefit is that we are able to promote a message of trust to our potential customers with highly visible assets. Gathering reviews on such a large scale ensures the quality of service is made clear and we believe this is vital in our marketing in the early stages of the sales funnel. With so much of it being automatic is has also saved us countless man hours that would otherwise be devoted to requesting and processing feedback/reviews.

Vorteile: The ability to collect and moderate reviews is made really easy in their business portal and API links. We are able to send out invitations to reviews automatically to our customers which then enables us to collect a lot of great feedback, but also important constructive criticisms. The stringent rules on who can leave a review ensures that sabotage is non-existent. Only customers who have proved they have had a direct buying or service experience are allowed to review, meaning spam or malicious negative reviews are taken care of quickly. The compliance team at Trustpilot is great for this. The features that they enable us to embed into our marketing and online material (on the upgraded package) offer a great additional trust element to our brand message that is easy to use and easily customised.

Nachteile: Customer support is really lacking when it comes to communications regarding account issues. Billing problems result in downgrading of the account and almost complete loss of functionality with no warning, despite having a dedicated account manager. Trying to get assistance from their customer support team late in the afternoon or on a Friday is impossible as you get sent around in circles emailing/calling different people.

Antwort des Softwareanbieters

von Trustpilot an 28.4.2019

Hi Jonny,

Thanks for the review. It's great to hear you're enjoying collecting customer feedback on Trustpilot.

We apologize for any trouble you've had when trying to get in touch with the team. We've let them know of your comments so they can improve on this ASAP - it's never our intention to send you in circles.

Please don't hesitate to contact us with any other questions so we can do our best to improve your Trustpilot experience.

  • Quelle des Nutzers 
  • Bewertet am 31.7.2018
Michael D.
Director, International Operations
Gesundheit, Wellness & Fitness, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 17.9.2019

"Best review platform out there."

Kommentare: Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Vorteile: Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well.

Nachteile: The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Antwort des Softwareanbieters

von Trustpilot an 7.10.2019

Hi Michael,

Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer.

We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process.

If there's anything we can help out with in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

  • Quelle des Nutzers 
  • Bewertet am 17.9.2019
Verifizierter Rezensent
Digital Marketing Manager
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 6.2.2020

"Mixed feelings"

Kommentare: Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Vorteile: I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Nachteile: The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers.

Antwort des Softwareanbieters

von Trustpilot an 3.3.2020

Hi there,

Thanks for the review. We're glad to hear that you're enjoying integrating Trustpilot to pull through reviews.

We know what we do comes at a cost, but we do have a variety of plans that hopefully match your business needs. If you have any questions about this, please don't hesitate to get in touch with your Customer Success Manager.

  • Quelle des Nutzers 
  • Bewertet am 6.2.2020
Jose luis R.
Community Management Specialist
Internet, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 19.2.2020

"Help to improve the SEO of your company"

Kommentare: Help your company to improve the SEO, easy to use, provided tools to also make public your reviews in social media accounts.

Vorteile: Our company started using this software since 3 years ago, it has helped us to improve our SEO also to get reviews from our customers regarding the service provided.
You can also get in contact with the reviwer in case it needed, also if you believe the review was made unfairly, you can report it.

Nachteile: We used to have a premium account, nowadays we got the free version which is very limited, specially for the user management.

  • Quelle des Nutzers 
  • Bewertet am 19.2.2020
Verifizierter Rezensent
Markeitng Executive
Finanzdienstleistungen, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    4/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    3/5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Quelle des Nutzers 
  • Bewertet am 9.10.2019

"Some decent features - but not great at removing false/troll reviews."

Kommentare: It's a decent review platform - maybe one of the best. But if you start using it, you will likely find yourself trapped as you need to keep paying in order to keep the rating high.

Vorteile: The user interface on the backend is easy to use and looks great. The reporting pages are useful and have good analytical details.

Nachteile: The customer service team are slow to respond - sometimes many many weeks to get a reply. We have had angry users leave multiple negative reviews on our page - however, Trustpilot leaves them up which affects our star percentages.

Antwort des Softwareanbieters

von Trustpilot an 29.10.2019

Hi there,

Thanks for taking the time to leave us a review. It's great to hear you're finding our platform to be easy to use with some nice features.

We're sorry to hear about any slow responses from our team and will definitely let them know of your feedback. We do work hard to fight any misuse of our site and will take your comments into consideration so we can improve for the future.

If there's anything we can do to improve your Trustpilot experience, please don't hesitate to get in touch.

  • Quelle des Nutzers 
  • Bewertet am 9.10.2019