TripActions

Kommentare: Overall I absolutely love it and booking trips is extremely easy.

Vorteile: That my entire trip was in one place - and all rewards information can still be applied.

Nachteile: The rental car function needs a lot of work. My receipt showed different information than the company had on one trip which was a painful issue to reconcile.

Vorteile: Super easy to use-- the agents are extremely helpful and quick to respond

Nachteile: The 70 dollar service fee is a bit steep

Kommentare: Generally good attitude towards tripactions. Coming from non managed our team isn’t crazy about the change, but that’s more of an change management issue. Without the rewards there isn’t anything that employees are crazy about.

Vorteile: CSM’s are great. Help desk team usually is really responsive and helpful. Booking fees are definitely a little on the expensive side. Their reps can go and negotiate rates on our behalf.

Nachteile: Small issues with single sign on. This tickets been open for quite some time. Wished that could prioritize this and close the loop

Kommentare: It feels like nobody who works there actually flies frequently themselves. Thus, they never adequately address my needs. It is SO frustrating. This is literally the only company I've ever sought out to actively negatively review. They're masking a bad travel experience with a pretty user interface for booking.

Vorteile: The interface is easy to use. However, pretty products do not create for a great user experience--depth of integration and customer service do that.

Nachteile: For business travelers who have status on multiple airlines, this software is pretty miserable. TripActions serves as the barrier between me and my carrier of choice. It feels like nobody who works there actually flies frequently themselves. All I want to do is to be able to contact the airlines myself or have better integration so that 1) I can change things without a third party. In Southwest, I can't change in the app if my flight is late, or if I want to switch (at no cost due to my status) to an earlier flight. With Delta, due to loyalty, often if I call, they will waive change fees for me. However, with TripActions, the integration isn't there and a third party is negotiating on your behalf. It's ineffective and time consuming. Their change fees have to be approved by a manager--this makes it hard to switch flights last-minute and get home sooner. 2) My upgrades aren't invalidated. YUP! You read that right! Because the integration with TripActions and Delta is poor, I am not able to book my seat with status through TripActions. I always end up calling Delta directly to get upgraded. Most recently, though, on a long haul flight from LAX to NYC, Delta confirmed my upgrade, but when I went to check in, I found out TripActions invalidated it when they saw my new class of seat didn't match the initial one I booked. This results in me spending HOURS on the phone/chat feature between Delta and TripActions.

Kommentare: I really look forward to booking work travel on TripActions so I can try to earn Amazon dollars. It can just be tough to do so when traveling to the Bay Area because everything is so expensive.

Vorteile: As an employee, I really like that I can earn Amazon gift cards for booking affordable travel options. And I’m sure my employer likes that more budget friendly options are incentivized.

Nachteile: It can be kind of tough to search for hotels, if you’re looking for a specific place that you’ve already decided to stay.