Was ist Zoho Desk?
Zoho Desk ist eine webbasierte Kundendienst-Anwendung, dank welcher dein Unternehmen stärkere Beziehungen mit Kunden aufbauen kann. Mit Zoho Desk werden Agenten produktiver, Manager wirkungsvoller und Kunden erhalten mehr Entscheidungsbefugnis. Es ist kundengerecht, bequem zu bedienen, und kostet kein Vermögen. Ein Teil der Zohos 30-köpfigen Suite von Business-Software, bietet dr Zoho Desk die Macht, den Kundendienst ins Herz deines Unternehmens zu setzen.
Wer verwendet Zoho Desk?
Zoho bietet Industrie und berufsspezifische Anwendungen für Sales & Marketing, HR, Help-Desk und Finanzen. Zoho Desk for Business ist für jede Unternehmensgröße und Industrie geeignet.
Wo kann Zoho Desk bereitgestellt werden?
Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
Zoho Desk – Videos und Bilder
Zoho Desk Funktionen
- Abrechnung & Rechnungsstellung
- Alarmfunktion / Benachrichtigungen
- Angebote / Schätzungen
- Anpassbare Vorlagen
- Automatische Antworten
- Automatisiertes Routing
- Berichterstattung / Analyse
- Berichterstattung und Statistik
- Diskussionen / Foren
- Echtzeit-Chat für Kunden
- Einstellungen (Personalbeschaffung)
- Katalogisierung / Kategorisierung
- Kundenspezifisches Branding
- Mobiler Zugriff
- Negatives Feedback Management
- Proaktiver Chat
- Self-Service Portal
- Service Level Agreement (SLA) Management
- Transfer / Weiterleitung
- Transkripte / Chatverlauf
- Umfragen & Feedback
- Verfolgung von Interaktionen
- Warnungen / Eskalation
- Werkzeuge zur Zusammenarbeit
- Zugriffskontrollen / Berechtigungen
Alternativen für Zoho Desk
Bewertungen über Zoho Desk
Review for Zoho Desk
Business problems which I am solving with Zoho Desk are as such:-
1) Solving customer quries.
2) Solving internal teams queries.
3) Tracking pendign tickets.
4) Collecting tickets from multiple channels. Benefits:- 1) Saving time.
2) Making our customers happy by timely solution of their queries.
Things which I like most about ZohonDesk are as such:- 1) Inexpensive 2) Easy to customize, manage and use. 3) User firendly UI. 4) one of the best in the industry. 5) Variety of Functions and customizations available. 6) Easily integrate with multi-channel for collecting tickets. Even more..
Things which I like least about Zoho Desk are:- 1) Speed at which it works and apart from point 1, there is nothing else which I like least about zoho desk.
Very friendly user interface and easy to integrate
Kommentare: Overall Zoho desk is pretty much helpful if you are established your paws into a niche market and want to help your customers by providing proper services. Free version might lack some crucial features but you still can be able to handle much more without paying much for start. Learning curve is for non technical people hence one should understand the semantics of each tab.
We have used this software for customer support and services and its first time we were using such software to analyze customer behaviors based on specific metrics. Zoho desk made it easy for us to deploy a top notch customer support system. We have went through many applications but the thing we liked most about zoho desk was that this looks like standalone app. Startups who are trying to manage a team of customer support can go for free version and get a hand on it.
Scaling is little bit complicated when you upgrade from free version to the other pricing plan also some modules would have room for improvements and can be able to increase efficiency.
Gründe für den Wechsel zu Zoho Desk: Pricing is the foremost option. We have chosen zoho desk because its free plan is much feature filled compared to others.
An ideal tool to achieve the best tracking and interaction with customer requests
Kommentare: Zoho Desk has enabled us to interact in an innovative way with customers and increased the cooperation of team members to ensure that all open tickets are closed and all inquiries are answered in the specified times and without delay, which raised the level of satisfaction of our customers with the rapid response to them.
I appreciate the ease of use and ease of setting up operations in Zoho Desk, as it makes everything go smoothly and the staff can also be in harmony with each other when performing jobs. I love the design of the customer portal, where you find all the information, as well as requests and pending tasks, as well as the dates required to be completed with it. I also love the communication channels that Zoho Desk provides, which keeps the work team connected at all times and under all circumstances. I also like the capabilities that Zoho Desk provides, which also enables customers to easily know the status of their orders, which enhances customer confidence in the organization in general.
It is not a lot of negative or complicated matters, as it is easy to enable all members of the work team to use it optimally. I really appreciate the very helpful support provided by the Zoho Desk team as well as their regular email guides, which have been instrumental in simplifying things and making the best use of the system.
Everything is in BETA, after you are sold into a purchase...
Kommentare: I realized I need a product that will fully integrate with my Google contacts and calendar, be able to track time spent on site or on a remote support session and be able to do this without switching and spending 5 minutes trying to get all of the information together for an invoice from: contacts; reentering the same job in Invoices instead of it linking to Desk, and move on to the next client.
It was pretty easy to setup, they did have issues on their end with the custom domain pointing, but were willing to help out. HTTPS had to be requested and is not a part of the package unless you call up and request it.
I purchased a package from Zoho – Desk and Invoicing – so I can bill clients for time spent on a service call. Calls can be a remote support session or onsite. After trying out their product and setting everything up with just Desk, their sales pitch led me to believe that their Invoicing product would be needed to integrate with Desk in order to bill clients directly. The company then sent me an invoice to pay for an annual subscription for Desk and Invoice. I was told multiple times that I could use it on my phone and on the web. It would led me open a timesheet and connect it to the Desk ticket. Nope. Not on the phone though I was told otherwise. So far, everything does not work as advertised. The support reps keep telling me that their integrations are in BETA. BETA was never mentioned during any of the calls or email until it did NOT work as advertised. I even have screen shots of the word BETA on the screens. I would not recommend this product and would put up an advisory on your website indicating that most of their “integrations” are in BETA. I am further contacting my bank and the Attorney General for California. I don’t pay for BETA software. Is there another company that actually fulfills their sales pitches?
Very user-friendly support desk
Kommentare: Overall its a very good software in terms of usability. Happy with this.
User friendly Easy to setup Handles almost all requirements Knowledge base functionality is also good Good Automation
- Searchability of tickets is an issue. Search with ticket number and many other parameters does not work properly - Zoho changes it pricing/ features in certain tier to make us shift in pricing tiers. The features once subscribed should not be changed for old users. - Once started, switching this software is not possible because of so many support articles added in knowledge base