Deutschland Lokales Produkt

HotelFriend

Was ist HotelFriend?

HotelFriend ist eine cloudbasierte Hotelverwaltungssoftware. Sie umfasst die Arbeitsorganisation, direkte Zimmer- und Servicebuchungen, vereinfacht die Bedienung der Gäste und macht den Aufenthalt im Hotel noch komfortabler. Die Plattform ermöglicht es, Buchungen online von überall und von jedem Gerät aus zu verwalten, das Verhalten der Gäste zu analysieren und das Einkommen zu steigern.

Vermeide Covid-19, schütze deine Mitarbeitenden und Gäste und respektiere die soziale Distanzierung.

Wer verwendet HotelFriend?

Kleine und mittelgroße Hotels

Wo kann HotelFriend bereitgestellt werden?

Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)

Über den Anbieter

  • HotelFriend
  • Ansässig in Berlin, Deutschland
  • 2016 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Albanien, Algerien, Amerikanische Jungferninseln, Amerikanische Überseeinseln, Andorra und 48 weitere

Sprachen

Deutsch, Englisch

Über den Anbieter

  • HotelFriend
  • Ansässig in Berlin, Deutschland
  • 2016 gegründet
  • Telefon-Support
  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Albanien, Algerien, Amerikanische Jungferninseln, Amerikanische Überseeinseln, Andorra und 48 weitere

Sprachen

Deutsch, Englisch

HotelFriend – Videos und Bilder

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Videos zu HotelFriend
HotelFriend Software - 1
HotelFriend Software - 2
HotelFriend Software - 3
HotelFriend Software - 4
HotelFriend Software - 5

Kosten ähnlicher Produkte wie HotelFriend vergleichen

HotelFriend

64,00 €/Monat
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen
Nicht verfügbar
Kostenlose Version
Gratis Testen

HotelFriend Funktionen

  • Abrechnung & Rechnungsstellung
  • Angebotsmanagement
  • Berichterstattung / Analyse
  • Berichterstattung und Statistik
  • CRM
  • Drittanbieter-Integration
  • Dynamische Preise
  • Front Desk Management
  • Für die Ferienvermietung
  • GDS-/OTA-Integration
  • Gasterlebnis-Management
  • Gruppenreservierungen
  • Haushaltungsmanagement
  • Instandhaltungsmanagement
  • Kanalmanagement
  • Marketing-Automatisierung
  • Mitarbeitermanagement
  • Multichannel-Synchronisation
  • Online-Abrechnung
  • Online-Buchung
  • Online-Zahlungen
  • Raten-Management
  • Rechnungserstellung
  • Rechnungshistorie
  • Reservierung-Management
  • Steuerrechner
  • Verkaufspunkt POS
  • Zahlungsabwicklung

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Bewertungen über HotelFriend

Durchschnittliche Bewertung

Gesamt
4,1
Benutzerfreundlichkeit
4,0
Kundenservice
4,5
Funktionen
4,1
Preis-Leistungs-Verhältnis
3,6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
50%
4
38%
1
13%
Florian H.
Cooperative Education Student in Deutschland
Gastgewerbe, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Good cloud based PMS

5 vor 3 Jahren

Kommentare: We had lots of positive feedback from our guests, since they are now able to check-in through the app and contact us without calling front desk. Another great point is the feature to rent our bikes through the app and offer bookings for our spa area.

Vorteile:

We liked that all data is cloud-based and can be accessed through a web browser from any device. The software is easy to use and there are a lot of instructions on how to use the program. The customer support representative also helped us out with a misunderstanding of a system. There is also an App, through which guests can contact us.

Nachteile:

The program should also be accessible while having no internet connection. Maybe this feature can be added in future versions.

Antwort von HotelFriend

vor 3 Jahren

Dear Florian, thank you for the feedback. We appreciate it.

Michael C.
Front Desk Officer in Sambia
Freizeit, Reisen & Tourismus, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

HotelFriend gets the best out of hotel employees

5 vor 11 Monaten

Kommentare: Overall, this software is a must have for hotels, lodges and other travel services. HotelFriend is indeed a hotel's friend, especially it's employees.

Vorteile:

HotelFriend is like all the documents that we used to keep put together. It has integrated Front Desk work, Reservation and Accounting into one place. This software could literally work on its own

Nachteile:

Albeit having all the services cloud based is a plus, we struggled to work with it when internet connectivity was poor. Maybe an offline syncing feature would help here

Antwort von HotelFriend

vor 11 Monaten

Dear Michael, thank you for the feedback. We appreciate it.

Navid Y.
Manager in Frankreich
Gastgewerbe, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Weird Pricing, Suffering from bugs

1 vor 2 Jahren

Kommentare: We believe that HotelFriend could be a good option, if they make some major changes. The system is really slow and suffers from many bugs. The app is not of any use, just for their own marketing purposes and believe me, you still need to pay for it, which is hilarious. The channel manager integration is so slow, sometimes it takes up to hours to sync the reservations and sometimes it even does not. Would not recommend at all, there are much better options which much cheaper pricing, or pay a bit more and enjoy the lead systems.

Vorteile:

We moved from Beds24 to HotelFriend, we are using this software for few months, even-though there has been many issues with the PMS, Channel Manager and Booking Engine, support will help you out, although sometimes we got disappointed. - Well Designed UI - Great Customer Support

Nachteile:

There are just so many issues with the software, the technical team responds so late and won't solve these issues. I will mark the main cons as under: - Poor functionality | There are just many other solutions with much cheaper price which will give you much more useful functions, HotelFriend, I am sorry. - Integrations | even the most basic PMS, will have some integrations with Zapier or mailchimp, but this one, no no no. They hate it. - Poor integration with channel manager | They made us think that they have their own channel manager, but again, nope. They ask you to pay more to integrate the PMS with 3rd party softwares. If you want overbooking, or if you did not find the reservation from your OTAs, you asked for it, just so many issues. - App | Nobody gonna use it. We tried to start our online check-in through the app that they provide, but seems it is not working in anyway, we asked support about the issue, and they told us they gonna release an update soon, which never happened. - FrontDesk | This is just a pain, it is beautiful, not functional, not at all. You can barely make any changes if you made a mistake, even as a Hotel Admin, sometimes we needed to ask the support to remove a reservation or make some changes, which is super annoying. - Accounting | They have no accounting system, not even a basic one as they promote, you can just download the guests invoices, which all of the most basic solutions do it for free and do not promote it like that.

Antwort von HotelFriend

vor 2 Jahren

Dear Navid, We appreciate every client and are grateful for your feedback, regardless of whether they are positive or negative. We're sorry your experience didn't match your expectations. Yet, it was an uncommon instance. Over the past few months, we made every effort to improve the service: we have extended the trial period for 2 properties; you were provided with a discount price, even though the promo offer has ended; multi-property and Mobile Concierge has been provided for free; we implemented most of your requests which are now live, as well as helped you solve daily issues... Unfortunately, this was not enough to keep you among our satisfied customers. Thanks for your opinion. Kind regards, HotelFriend team

Richard V.
Hotelier in Deutschland
Freizeit, Reisen & Tourismus, 51-200 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Great software with many possibilities

5 vor 3 Jahren

Kommentare: I'm very satisfied. The cooperation is very good.

Vorteile:

- all data is in the cloud, the software runs in the web browser - the software is very easy to use, very intuitive, even fun - there are many hints in the software for the operation, you can´t do anything wrong - a series of tutorials to help you understand and great customer support - there is a separate app and an own channel manager, which are included in the purchased package - simple training of the staff (we looked at it together and since then there were no questions from the staff)

Nachteile:

We have not found anything yet. It is very convincing.

Antwort von HotelFriend

vor 3 Jahren

Thank you for the review, we appreciate it. Our support team continues to import your data into the system and will contact you soon.

Hüttermann R.
Very good handling in Deutschland
Erholungseinrichtungen & -dienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

An practical and manageable Pms Tool

5 vor 3 Jahren

Kommentare: I met the owner of the program at the ITB (tourism fair in Berlin, March 2019). I take a look for a new hotel software for my little Hotel.
My old pms is not usable for my issue.I hat to use so many different programs that had to be operated side by side, that i did not look through. At least they are looking for a simple, intuitive solution to manage my Hotel. We have Bad an short demo with the rep, at which the program was presented. After that there was a test phase (14 days) in which the program could be tested.

Vorteile:

I see the payments of the guests,the management of daily tasks I realise which guests have booked breakfast. Analyzes for the finances of the hotel are live online and as lists to print

Nachteile:

I like the service an d that i could Print the analyze

Antwort von HotelFriend

vor 3 Jahren

Dear Rose, thank you for the feedback.