von YapStone4.5 / 5 25 Bewertungen
Durchschnittliche Bewertung25 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4 / 5
- Funktionen 4 / 5
- Preis-Leistungs-Verhältnis 4 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Nein
Cloud, SaaS, Web
24/7 (Live Vertreter)
Angaben zum Hersteller
- Gegründet 1999
Eine Zahlungsplattform. Maßgeschneidert für Tausende von Partnern. Und für dich.
- Gast-Kommentare / Bewertungen
- Gebühren- / Kommissionsmanagement
Die hilfreichsten Reviews für VacationRentPayment
Bewertet am 28.3.2019
Very easy to use and integrate
Kommentare: We used to have to manually enter credit cards weekly, then follow up on any that didn't go through. Having an immediate way to verify the card has saved us countless hours of work, translating to thousands of dollars in man-hour savings. Overall, they are a great value.
Vorteile: The credit card integration with our reservation software is seamless. The back-end is easy to use. The overall value is great. Their system is reliable and dependable.
Nachteile: The ACH feature doesn't integrate with our reservation system, but it is a wonderful feature... it just requires an extra step on our end. We were on a fixed percentage model, but last year VRP decided to change this with less than 45 days notice, which didn't allow us much time to shop around for alternatives. The prime plus model we are currently on allows us less predictability, but so far has saved us a few dollars. They have also moved their customer support to a different country so there is a language barrier when calling tech support. We no longer have a dedicated representative which is not ideal, but we are working with it.
Bewertet am 27.3.2019
Best of the Best
Kommentare: I can easily accept payment from short term renters who hear about my properties from a source other than a listing site. For example, there are thousands of FEMA contractors and federal FEMA employees on St. Thomas. All of these men and women must pay via credit card. Without VRP, I would not be able to rent to FEMA contractors. I do so because we really need their help! Plus, the big hotels are still closed, so short term rentals are their only option. Thank you VRP for providing this service to individual property owners like me. representative
Vorteile: Vacation Rent Payment (VRP) is extremely easy to use and their support staff provides a lesson to new users, so not worries if you are a techno-phobe. For the first time in 7 years, I needed tech support. I couldn't figure out why I couldn't charge a credit card for one particular guest who had been renting for over a year. So, I called VRP and the tech-support rep knew immediately what was causing the problem. It was user error ;~) The tech-support rep then explained how to continue charging the same credit card and I learned more about the VRP system. For short-term rental owners and property managers, VRP is a MUST!
Nachteile: Honestly, I like everything about it. The fee could be lower of course.
Bewertet am 26.3.2019
Merchant Processing Company linked to our PMS
Kommentare: It works but it could work better. I believe they could offer better service. I had to get my own merchant account with AMEX because they said it would take - 10 days and they wanted another percentage point in merchant fees.
Vorteile: It is fully integrated with our Liverez property management software so for the most part, proccessing payments and refunds are fairly simple.
The portal is very difficult to search guest transactions
Payments made by the guest in the payment portal do not transfer back to the reservation - they have to be hunted down and entered manually and this is tedious and unnecessary
I seem t o get multiple deposit reports a day.
Bewertet am 26.3.2019
The easiest way to get paid!
Kommentare: Excellent! Would absolutely refer them!
Vorteile: I love that we have a customized link that we can send to guests so they can enter their credit card directly! The reporting is so clean and easy and makes batching and closing the month super easy!
Nachteile: I think the customer support could be improved. They don't seem to have a dedicated support team for integrated property managers and it has been hard in the past to get in touch with the right person.
Bewertet am 27.3.2019
Vacation Rent Payment is a great choice!
Kommentare: I've had a very good overall experience. It's very user friendly and I rarely have any problems or questions.
Vorteile: It's easy to use - the reports and search options help me find anything I need to look back on.
Nachteile: Customer support - Sometimes it's hard to get my questions answered or to get to the right person I need.