Wer nutzt diese Software?

multi-location

Durchschnittliche Bewertung

36 Bewertungen
  • Gesamt 4.3 / 5
  • Benutzerfreundlichkeit 4.2 / 5
  • Kundenservice 4.3 / 5
  • Funktionen 4.2 / 5
  • Preis-Leistungs-Verhältnis 4.1 / 5

Produktdetails

  • Kostenlose Version Nein
  • Kostenlose Testversion Nein
  • Einsatz Cloud, SaaS, Web
  • Training Persönlich
    Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • Evolve IP
  • http://www.evolveip.net/
  • Gegründet 2011

Über IP Phone System

Evolve IPs Cloud-based Unified Communications solution delivers award-winning collaboration (video, chat, conferencing and more) and crystal clear voice services that integrate with the applications youre already using today; dramatically easing deployment and user adoption. Even better, as a strategic partner, we design and customize our solutions to fit the unique needs of your business instead of forcing you into a one-size-fits-none service.

IP Phone System Funktionen

  • Anrufüberwachung
  • Automatisches Telefonwählgerät
  • Berichterstattung / Analyse
  • Call-Center-Management
  • IVR / Spracherkennung
  • Kontaktmanagement
  • Prädiktive Wähler
  • Telemarketing-Management
  • VoIP (IP-Telefonie)

Die hilfreichsten Reviews für IP Phone System

BP Business Solutions ECS

Bewertet am 10.9.2019
Dale W.
CIO
Bau, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

Vorteile: Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.

Nachteile: Occasional dropped calls can be troublesome.

EvolveIP Phone Review

Bewertet am 6.3.2019
Lane P.
Service Desk Manager
Internet, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall our experience with Evolve has been top-notch. From the initial roll-out to now, their customer support is really the bread and butter. If you have an issue or need something done sooner than later, their support team is very helpful in assisting with your issues on the spot or even answering questions if you are not sure about something. Our reps have also been superior in response times, answering questions, and providing information about our accounts when we need it.

Vorteile: EvolveIP has done a stupendous job at not only their constant effort to improve their software but also by the trainings they provide weekly on using OSSmosis, call centers, and the lot.

Nachteile: It takes a little bit getting use to using the administrative features of Evolve like OSSmosis or the supervisor portal but once you play around with it for a good week, it becomes second nature.

IP Phone System

Bewertet am 8.3.2019
Verifizierter Rezensent
Director of Operations
Anwaltskanzlei, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The pros of our IP Phone system would have to be the customer service. Evolve's customer service is great. Our rep, is wonderful and always there to answer our questions. The phones are easy to use and the item we love the most is the voicemail to email feature. No more full voicemail boxes, no more having to be at my desk to listen to a voicemail.

Nachteile: The con of the IP Phone system is adding a temporary out of office message is harder than we would like. If we close early unexpectedly due to weather we cannot just record a new out of office greeting and upload it. We have to call in and give notice that we want a new temporary greeting to be played.

Very Pleased

Bewertet am 5.3.2019
Kenneth B.
Director of Finance
Krankenhausversorgung & Gesundheitswesen, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
4 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We are solving Contact Center data issues. With this software, we are able to track all the data about our calls and then train our staff to take control of the conversation and provide better customer service. We can now see where we have been falling short, and make changes to improve. That's just not possible with a basic phone system.

Vorteile: I like the ability to mold and shape the phone system to fit the needs of our business. We are a growing company and each location has its quirks. EvolveIP has allowed us to work with those quirks.

Nachteile: As with all things, the price is my least favorite thing. However, with the versatility and the benefit it provides our patients is priceless. We are focused on customer service and this system has allowed us to put ourselves ahead of the competition. We get comments every day from our patients about how they love the new calling features that didn't use to be there.

phone system is easy to use

Bewertet am 22.11.2017
Nick G.
Network Operations Specialist
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

Vorteile: all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.

Nachteile: cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.

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