---
description: Detaillierte Informationen über Unified Communications as a Service (UCaaS) zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
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title: Unified Communications as a Service (UCaaS) Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Telefon Software](/directory/30084/telephony/software) > [Unified Communications as a Service (UCaaS)](/software/169026/ip-phone-system)

# Unified Communications as a Service (UCaaS)

Canonical: https://www.capterra.com.de/software/169026/ip-phone-system

Seite: 1 / 3\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/169026/ip-phone-system?page=2)

> Cloudbasierte Unified-Communications-Lösung, mit der du dich überall verknüpfen, nahtlos integrieren und sofort zusammenarbeiten kannst.
> 
> Bewertung: **4.4/5** von 49 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Unified Communications as a Service (UCaaS)?

Mehrere Standorte

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.4/5** | 49 Nutzerbewertungen |
| Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Evolve IP
- **Gegründet**: 2011

## Gewerblicher Kontext

- **Startpreis**: 7,48 $
- **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Kanada, Vereinigte Staaten

## Funktionen

- Anrufaufzeichnung
- Anrufer-ID
- Anruftext-Aufzeichnung
- Anrufüberwachung
- Aufzeichnung
- Automatisches Telefonwahlgerät
- Berichterstattung / Analyse
- Call-Center-Management
- IVR
- Prädiktive Wähler
- Umleitung der Anrufe
- VoIP (IP-Telefonie)
- Voice-Mail
- Weiterleitung von Anrufen (Call Routing)

## Integrationen (8 insgesamt)

- Act\!
- Google Contacts
- Microsoft 365
- NetSuite
- Sage CRM
- Salesforce Sales Cloud
- SugarCRM
- Zendesk Suite

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support

## Category

- [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software)

## Ähnliche Kategorien

- [Telefon Software](https://www.capterra.com.de/directory/30084/telephony/software)
- [VoIP-Software](https://www.capterra.com.de/directory/30940/voip/software)
- [UC Software](https://www.capterra.com.de/directory/31035/unified-communications/software)
- [Softphone Software](https://www.capterra.com.de/directory/31029/softphone/software)
- [Dialer Software](https://www.capterra.com.de/directory/30999/auto-dialer/software)

## Alternativen

1. [LiveAgent](https://www.capterra.com.de/software/102188/liveagent) — 4.7/5 (1754 reviews)
2. [Slack](https://www.capterra.com.de/software/135003/slack) — 4.7/5 (24046 reviews)
3. [Microsoft Teams](https://www.capterra.com.de/software/168668/microsoft-teams) — 4.5/5 (10941 reviews)
4. [Intermedia Unite](https://www.capterra.com.de/software/181373/unite) — 4.7/5 (188 reviews)
5. [RingEX](https://www.capterra.com.de/software/132178/ringcentral-mvp) — 4.2/5 (1201 reviews)

## Nutzerbewertungen

### "phone system is easy to use" — 5.0/5

> **Nick** | *22. November 2017* | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: all the features we never had before. softphone for laptop, app for phone, auto forwading, remote office, all are great options.
> 
> **Nachteile**: cant think of anything we do not like about the software. maybe the skype for business plug in that doesnt work on mobile yet but thats about it.
> 
> the mobility of the software makes working from anywhere and being intouch with the office and outside world a breeze.

-----

### "BP Business Solutions ECS" — 4.0/5

> **Dale** | *10. September 2019* | Bau | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: Extremely intuitive agent interface and reporting engine for management team is fantastic. We have been given valuable insights into our business that we didn't have with our previous system.
> 
> **Nachteile**: Occasional dropped calls can be troublesome.
> 
> We've had a great experience with everyone at Evolve that we've come in contact with. Ownership of support issues, without escalation, can be a bit challenging at times, but overall we are very pleased with ECS and the phone system as a whole.

-----

### "Initial VOIP Setup" — 3.0/5

> **Christopher** | *6. Oktober 2023* | Buchhaltung | Empfehlungsbewertung: 3.0/10
> 
> **Vorteile**: The idea of the system.  The redundancy with Broadsoft.  Integration with Teams.
> 
> **Nachteile**: The implementation process was very rough and the hardware suggested was terrible.  Support was brutal.
> 
> So far it has not been good.  We are going to give it a few months with the restructuring and the assignment of a dedicated CRM.  We have already seen improvement in support calls, but still need to see it sustained.  We have almost completely moved away from the terrible physical phones we were sold with this system and are just using headsets with laptop or mobile devices.

-----

### "Frank Chiappine Review" — 5.0/5

> **Frank** | *29. Juli 2024* | Hausmeisterservice | Empfehlungsbewertung: 8.0/10
> 
> **Vorteile**: In an ever-changing environment, not to mention half our organization working remotely, I love the fact that we can collaborate and communicate effectively.  The IM, audio and video conferencing, not to mention the telephony platform is outstanding.
> 
> **Nachteile**: Hard to pinpoint something that's worked so effortlessly with minimal issues.
> 
> It's been an incredible experience.  Transformed the way our organization does business.

-----

### "Aldrich Advisors - Evolve review" — 4.0/5

> **Rick** | *3. Juli 2024* | Buchhaltung | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Reliable tech support, and great communication with our rep, \[sensitive content hidden\]
> 
> **Nachteile**: The Osmosis portal is a bit antiquated and the reporting isn't user friendly.
> 
> Overall experience is very good, tech support is usually very quick with requests.

-----

Seite: 1 / 3\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/169026/ip-phone-system?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/169026/ip-phone-system)

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