Wer nutzt diese Software?
General Repair, Auto, Motorcycle, Bicycle
Durchschnittliche Bewertung64 Bewertungen
- Gesamt 5/5
- Benutzerfreundlichkeit 5/5
- Kundenservice 5/5
- Funktionen 4.7/5
- Preis-Leistungs-Verhältnis 5/5
- Kostenlose Version Nein
- Gratis Testen Ja
Cloud, SaaS, Web
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2016
Our web-based platform puts running every aspect of your shop in one place. Save time with job templates, inventory management, texting, emailing, labor, parts & diagrams lookup, technician time-tracking, QuickBooks Online integration, Payments Processing, and more.
Real-time dashboards and reports help you better understand what's happening with your business. Track profitability, technician efficiency, customer aging, fleet performance and more.
Die hilfreichsten Reviews für Shopmonkey
Bewertet am 10.1.2020
Vorteile: Being mobile, having a cloud based software that had a professional look, inventory, matrixes and great features was essential. I enjoy working with another startup and seeing all the new features coming out.
Nachteile: I do seem to get glitches in the software when new features roll out but they disappear quickly. Any issues I have had that needed me to talk with support have been solved within minutes unlike my last software that never fixed the one issue I had.
Bewertet am 21.12.2019
Best Switch we could have made
Shopmonkey is extremely user friendly. All of our technicians log their daily work/hours and they say its the easiest thing they have ever used.
The reporting system makes my life very easy since I am in the office doing all the accounting. Being able to add tags and put notes in is great as well and they are color coded so they stand out!
Nachteile: We do a lot of custom jobs here and it would be great if multiple technicians could punch into one section of a job at a time. Another feature I think would be really useful is having the last 8 digits of the VIN number more prominent for ease when calling the dealership.
Bewertet am 2.1.2020
Stellar Customer Service! Efficient and user friendly
Kommentare: Beyond excellent!
Vorteile: First off: The customer service is beyond impeccable. Everyone is kind, knowledgable, informative, and proactive. The Shopmonkey staff listens to their customers and puts they're are constantly improving their software to suite their entire customer base. They are the kind of business that not only reads what's in the customer suggestion box, but actually implements the suggestions. The software: Simple, in the sense that it is very user friendly. The 3 different tiers make it easier for smaller shops to have a reliable platform to start with. It also provides lager high volume shops with the tools needed to work as efficiently as possible. Many service writing programs are littered with tabs, drop menus, pages, silly graphics, and so on, which results in a cluttered and confusing screen - especially for the trainee. Simply put, my 13 year old nephew can use Shopmonkey software with ease with out mistakes.
Nachteile: Not really a con: occasionally I come across a something like not having the option to select AWD in the vehicle description. It used be that you could only select FWD 2WD or RWD. Once a suggestion was made, in a short period of time they had updated this feature and every typical configuration was available. Like I said before, Shopmonkey reads the notes in the suggestion box and implements what makes sense.
Bewertet am 23.6.2018
Perfect solution for our business
Easy to use, very informational, accurate tracking of parts and labor.
We have used this for every vehicle that we work on and the response from my staff has been very positive and has made the workflow to each part of the business and worker very fluid.
Nachteile: Being a small business and using square for 95% of our transactions we must be able to break down and show the credit card/processing fee to the end user. Shops also need to be able to add tire, oil and other disposal fees associated.
Bewertet am 15.11.2019
Love, Love, Love Shopmonkey!!!
Kommentare: My overall experience has been great! It was totally stress-free switching over from our other software. The support team imported all of our contacts and parts info from the software we'd been using. Shopmonkey is just so easy to learn to use! Everything is so intuitive. If you do have trouble, the support team is literally just a click away and respond super fast! I love being able to offer online payments to my customers as a payment option. I really love being able to communicate with customers through text/email right through the software. Can send an estimate or invoice with the click of a button instead of having to save it as a PDF then opening up my email account and attaching the doc. The workflow feature is so great because it helps us stay organized with our customers! Sticky notes are a thing of the past for me now!
Vorteile: It is very easy to use! There is little to no learning curve. Very intuitive! Also, has some really great features that I'm loving! Everything works seamlessly! It's a lot of fun to use! Shopmonkey's support team is probably my favorite feature! These guys are phenomenal! No having to call into a tech support line and waiting on hold! Just send a message through Shopmonkey's chat feature and they respond within a minute or two. They've been able to answer my questions every time. They haven't let me down once.
Nachteile: I can't really think of anything I don't like about Shopmonkey! I'm looking forward the release of the mobile app!