Wer nutzt diese Software?

From doctors to auto shop owners, the Demandforce software is for small business owners in the dental, medical, spa, and salon, automotive and veterinary industries.

Durchschnittliche Bewertung

37 Bewertungen
  • Gesamt 3.5 / 5
  • Benutzerfreundlichkeit 3.5 / 5
  • Kundenservice 3.5 / 5
  • Funktionen 3.5 / 5
  • Preis-Leistungs-Verhältnis 3 / 5

Produktdetails

  • Preisinformationen Contact Demandforce for pricing details
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Demandforce
  • https://www.demandforce.com
  • Gegründet 2003

Über Demandforce

Demandforce helps businesses attract new customers and keep current customers coming back. Our all-in-one platform offers automated appointment reminders, reactivation campaigns for lost customers, online reputation management, and more. Shift into the digital age - simplify your customer communications with a platform that delivers the right message at the right time.

Demandforce Funktionen

  • Batch-Daten Kommunikation
  • Chat / Messaging
  • Content-Management
  • Druck-Management
  • E-Mail-Verteilung
  • Multi-Channel-Kommunikation
  • On-Demand Kommunikation
  • Personalisierung
  • Video-Inhalte
  • Vorlagen-Management
  • interaktive Inhalte
  • Empfindungsanalyse
  • Gamification
  • Kampagnenmanagement
  • Reaktions-Management
  • Review Generation
  • Social Media-Kennzahlen
  • Social Media-Überwachung
  • Überprüfung bewerten
  • Appointment Confirmation Tracking
  • Call Reminders
  • E-Mail Erinnerungen
  • Kalenderverwaltung
  • Online-Buchung
  • SMS Reminders
  • Terminplanung
  • Umschuldung
  • Wiederkehrende Termine
  • Zahlungs-Erinnerungen

Die hilfreichsten Reviews für Demandforce

Confirm Appointments with Ease

Bewertet am 24.7.2019
Sharon H.
Guest Services Manager
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Overall, a very positive experience with Demandforce. My co-workers and I have found the live text feature very useful, it was a smart addition! Our clients frequently comment how helpful all the text and email reminders are, though we do have a few that wish we could adjust the frequency. At least we can opt them out if needed.

Vorteile: I really like the ability to text clients in real time using the text feature. If we are unable to reach a client via phone directly, this method of communication comes in very handy and gives us another means of contact that usually works better anyway since people text so frequently these days.

Nachteile: We did previously have an issue with auto-text confirmations texting the wrong time of a 2 or more part appointment. Our clients kept calling confused, and/or showing up late. It took over a month for this issue to get fixed, but to my knowledge it was fixed and hopefully will not be an issue in the future.

Antwort des Softwareanbieters

von Demandforce an 25.7.2019

Hi Sharon! We always appreciate feedback as it allows us to improve in the future, so thank you for the review! We are so glad you love the text communications feature.

No happy! Recently I have not been able to login on my personal laptop unless I am at the business.

Bewertet am 26.7.2018
Patti P.
President
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
3/5
Gesamt
1 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
2 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.

Nachteile: So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.

Antwort des Softwareanbieters

von Demandforce an 25.7.2019

Hi Patti! Thanks so much for your feedback. We love that our software is user friendly! We are always making improvements and have made some changes since you last wrote this review. Check us out at go.demandforce.com!

My friend and business owner could not be happier!

Bewertet am 27.3.2019
Jeffrey S.
Head Of Sales
Gesundheit, Wellness & Fitness, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process

Nachteile: Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.

Antwort des Softwareanbieters

von Demandforce an 24.7.2019

Hi Jeffrey, thanks for the feedback! We love it when our customers are happy, and it's great that the text messaging feature is working well for your business!

Back-end follow ups!

Bewertet am 18.7.2019
Kurt J.
Database & Process Director
Konsumgüter, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
3 / 5
Benutzerfreundlichkeit
2 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Generally it works and it does its job well. However, its difficult to manage this platforms unsubscribe options to then meld with other marketing platforms unsubscribe lists. Makes it very difficult to use best practices.

Vorteile: The email/text/automated messages are very easy to implement and create.

Nachteile: The connector that links your QB file to Demandforce is a little cantankerous and 'breaks' for no apparent reason at random points which usually requires a support call which can then take a few hours to get it working again.

Antwort des Softwareanbieters

von Demandforce an 24.7.2019

Hey Kurt, thanks so much for your review! We are constantly growing as a company and so your suggestions are very helpful for us.

Great entry level program for generating customer interface

Bewertet am 3.4.2018
Josh W.
Service Manager
Automotive, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Good program for shops not currently using one, but suffers compared to others in their category.

Vorteile: Sends appointment reminders, scheduled service specials, and requests customer feedback and reviews.

Nachteile: Demandforce was great while we used it but found other programs had more "cutting edge" features like customized program boosts and cellular customer feedback.

Antwort des Softwareanbieters

von Demandforce an 25.7.2019

Hi Josh! Thanks for giving us some feedback, we really appreciate it. We are glad you likes the appointment reminders and reviews features. Since you last left this review, we have made many product enhancements. Feel free to check them out at go.demandforce.com!

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