Demandforce

Demandforce

von Demandforce

Wer verwendet Demandforce?

Von Ärzten bis zu Autowerkstätten – die Demandforce-Software eignet sich für kleine Unternehmer in den Bereichen Zahnmedizin, Medizin, Spa und Salon, Autos und Tiermedizin.

Was ist Demandforce?

Demandforce hilft Unternehmen, neue Kunden zu gewinnen und bestehende Kunden zu halten. Die All-in-one-Plattform bietet automatisierte Terminerinnerungen, Reaktivierungskampagnen für verlorene Kunden, Online-Reputationsmanagement und mehr. Wechsle ins digitale Zeitalter – vereinfache deine Kundenkommunikation mit einer Plattform, die zur richtigen Zeit die richtige Botschaft liefert.

Demandforce – Details

Demandforce

https://www.demandforce.com

Gegründet 2003

Demandforce – Kostenübersicht

Demandforce bietet keine Gratisversion, aber eine kostenlose Testversion.

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Live Online

Webinare

Dokumentation

Kundenbetreuung

Support während der Geschäftszeiten

Online

Demandforce Funktionen

CCM-Software
Batch-Daten Kommunikation
Chat / Messaging
Content-Management
Druck-Management
E-Mail-Verteilung
Multi-Channel-Kommunikation
On-Demand Kommunikation
Personalisierung
Video-Inhalte
Vorlagen-Management
interaktive Inhalte
Empfindungsanalyse
Gamification
Kampagnenmanagement
Reaktions-Management
Sammeln von Nutzerbewertungen
Social Media-Kennzahlen
Social Media-Überwachung
Überprüfung bewerten
Anruferinnerungen
E-Mail Erinnerungen
Kalenderverwaltung
Nachverfolgen von Terminbestätigungen
Online-Buchung
SMS-Erinnerungen
Terminplanung
Umschuldung
Wiederkehrende Termine
Zahlungs-Erinnerungen

Demandforce – Nutzerbewertungen

Zeigt 5 von 46 Nutzerbewertungen

Gesamt
3,6/5
Benutzerfreundlichkeit
3,7/5
Kundenservice
3,6/5
Funktionen
3,5/5
Preis-Leistungs-Verhältnis
3,1/5
Jeffrey S.
Head Of Sales
Gesundheit, Wellness & Fitness, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 27.3.2019

"My friend and business owner could not be happier!"

Vorteile: Very simple and straightforward process to acquire and set up. Demandforce communicated seamlessly with clients who had not been back to the business in a certain time frame and facilitated re-bookings with a large percent of those with that one recall message. Text messaging is powerful and preferred by clients. Facilitates the review process

Nachteile: Frequency of automated communications may be too much for some customers of businesses. Let them know that there are options for frequency and type of communication.

Antwort des Softwareanbieters

von Demandforce an 24.7.2019

Hi Jeffrey, thanks for the feedback! We love it when our customers are happy, and it's great that the text messaging feature is working well for your business!

  • Quelle des Nutzers 
  • Bewertet am 27.3.2019
Sharon H.
Guest Services Manager
Verbraucherdienste, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 24.7.2019

"Confirm Appointments with Ease"

Kommentare: Overall, a very positive experience with Demandforce. My co-workers and I have found the live text feature very useful, it was a smart addition! Our clients frequently comment how helpful all the text and email reminders are, though we do have a few that wish we could adjust the frequency. At least we can opt them out if needed.

Vorteile: I really like the ability to text clients in real time using the text feature. If we are unable to reach a client via phone directly, this method of communication comes in very handy and gives us another means of contact that usually works better anyway since people text so frequently these days.

Nachteile: We did previously have an issue with auto-text confirmations texting the wrong time of a 2 or more part appointment. Our clients kept calling confused, and/or showing up late. It took over a month for this issue to get fixed, but to my knowledge it was fixed and hopefully will not be an issue in the future.

Antwort des Softwareanbieters

von Demandforce an 25.7.2019

Hi Sharon! We always appreciate feedback as it allows us to improve in the future, so thank you for the review! We are so glad you love the text communications feature.

  • Quelle des Nutzers 
  • Bewertet am 24.7.2019
Jon K.
Owner
Erholungseinrichtungen & -dienstleistungen, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    8/10
  • Quelle des Nutzers 
  • Bewertet am 12.5.2020

"Demandforce User Review"

Kommentare: Great - used it for more than 5 years until Referrizer came along with a couple of extra features I was needing

Vorteile: Ability to send out mass group text messages

Nachteile: No customer loyalty points or customer referral program

  • Quelle des Nutzers 
  • Bewertet am 12.5.2020
Patti P.
President
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    1/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    2/5
  • Preis-Leistungs-Verhältnis
    4/5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Quelle des Nutzers 
  • Bewertet am 26.7.2018

"No happy! Recently I have not been able to login on my personal laptop unless I am at the business."

Vorteile: If you can log on to the system, it is user friendly. However, currently the changes that have been made make it impossible to do anything outside of your business.

Nachteile: So, spent 30 mins with customer support to resolve issue, go home try to log on the following day and cannot access either one of my businesses. I am a busy person so it is very frustrating when I have to call in and do all these steps customer service had me doing and then to find out it was a waste of my time. Now I have to find time to call again. I have been using this same computer to log in for years, now it won't work. If I cannot log in away from my business, then I will not need your services anymore. I do all my work away from my business via at home or other locations.

Antwort des Softwareanbieters

von Demandforce an 25.7.2019

Hi Patti! Thanks so much for your feedback. We love that our software is user friendly! We are always making improvements and have made some changes since you last wrote this review. Check us out at go.demandforce.com!

  • Quelle des Nutzers 
  • Bewertet am 26.7.2018
Linda M.
Office Manager
Tierarzt, 13-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    2/5
  • Kundenbetreuung
    4/5
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    5/10
  • Quelle des Nutzers 
  • Bewertet am 18.2.2020

"It is "ok" for a reminder/review manager"

Kommentare: It was ok. Like I said, [SENSITIVE CONTENT HIDDEN] was wonderful to work with and made my initial experience really good. But once I started at my second practice, I had a different experience.

Vorteile: The price was good. [SENSITIVE CONTENT HIDDEN] in customer service was great. I set-up and implemented this program at my last veterinary practice, and we had good success with it for years. When I changed jobs to my current practice, they were already using DemandForce, but were lied to by their customer service rep that if they were to drop DF, they would lose all of the reviews clients had left them through DemandForce. Which is absolutely not true. Anyone can download the PDF of the reviews. Then we realized after changing practice management software, that Demandforce failed to convert over 500 clients that were overdue for reminders, and stopped sending reminders to those clients for almost 2 years. The office lost a lot of income because of this.

Nachteile: Not as user friendly as similar services such as PetDesk. The dashboard is not as appealing or user friendly.

  • Quelle des Nutzers 
  • Bewertet am 18.2.2020