SurveySparrow

Kommentare: Our relationship with the users and client is increased therefore making it easy for us to conduct a survey and focus on what really matters.
Nowadays it is very important that surveys can be visualized on any device, and surveysparrow fully meets this.

Vorteile: Surveys are an excellent tool to measure the performance and knowledge of your company's employees, surveysparrow has a friendly and easy to use design. It saves you a lot of time so you can use it on other things.

Nachteile: So far I have not found anything that I dislike about surveysparrow, since I use it mostly to create employee satisfaction surveys in my company.

Kommentare: - Acquiring feedback and other information from customers in an easy, clean and fashioned way
- Survey Sparrow saved us time and money because it is beautiful out of the box with minimal design options

Vorteile: - Beautifully designed front and back end. Very easy to set up a survey, send it via email by their service, create different weblinks for one survey, post it within the dashboard to your desired social media channel or embed it on your website.
- Two options to embed it on your website: Inline or as a gorgeous chat widget (automatically or triggered by user)
- Change default language & string translation to make it fit your way to speak to your customers perfectly (Unfortunately only on account level and not survey level)
- The team behind Survey Sparrow is very open to user feedback and replies fast to queries, issues and recommendations
- They develop the software constantly. Every month you receive an email with the newest improvements

Nachteile: - The chat theme doesn't support multiple rows. If a person writes a longer answer to a question, only the part which fills the row is visible to him.
- You cannot change the branding for each survey. If you like to use the chat theme for some surveys and the form theme for other questions, the color and image choice may fit for one of them really well, but for the other not.
- Webhooks are only available for the enterprise plan for bugs a month. Other services like Typeform provide Webhooks even at the free plan.
- They don't save your login beyond your browser session. Every time I have to log in again.

Kommentare: For a detailed interviewing tool with complex question trees, it can definitely do the job, but the lack of easy copying of groups of questions and logic branches makes the builder labor-intensive.

Vorteile: While looking for a TypeForm alternative I came across SurveySparrow. Since we ultimately were not able to use it, I can only comment on the builder tool. Compared to TypeForm (which I worked in as a premium user for several months), SurveySparrow was faster for large survey with multiple logic leaps, the UI did not have the bugs I became accustomed to in TypeForm and SurveySparrow had good optionality for a technical survey (the number field accepts decimals, which TypeForm does not; matrix-type questions have a reasonable amount fo flexibility). Overall: fast, flexible with good optionality on questions. Great, responsive customer service.

Nachteile: Unfortunately, we ended up not selecting it. We had difficulties copying groups of questions and entire logic branches (which we need to be able to do), so building a large, complex survey would have been too labor intensive. Maybe it is possible, but I could not find an easy way to do it and was working against a deadline.

Kommentare: Excellent service and fast support!

Vorteile: I love that the software is flexible and not too expensive. Support are great and helped resolve my clients issues fast! My clients and their clients love this software. The best resolution to typeform issues!

Nachteile: There were a few issues at first with partial submissions and submissions still being submitted without consent but the team resolves those issues fast, no other company was as customer centric as surveysparrow.

Kommentare: It was my goto product because it was so simple to use. i would say simplicity is the key.

Vorteile: This survey has really good UI. Really interactive sign-up page. They do justice to their tag line of creating conversation out of surveys. really good customer support

Nachteile: They have very little options in terms of presentations of the surveys. No templates are given for emailing a survey, one fix template has to be used.