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Chatmeter
Was ist Chatmeter?
Chatmeter ist spezialisiert auf Online-Reputations- und Bewertungsmanagement für Marken und Agenturen mit mehreren Standorten. Chatmeter hilft Unternehmen dabei, ihren Umsatz deutlich zu steigern, indem sie verschiedene Bereiche ihrer Online-Präsenz verbessern, die darüber entscheiden, ob ein Kunde ihr Geschäft oder einen Konkurrenten besucht. Dazu gehören Online-Bewertungen, lokale Geschäftseinträge, SEO-Rankings und mehr.
Wer verwendet Chatmeter?
Unternehmen aller Größen und Branchen, die ihre Online-Reputation durch Qualität und Quantität der Bewertungen, Optimierung der Einträge und Verbesserung des Kundenerlebnisses optimieren möchten.
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Bewertungen über Chatmeter
Are you benefiting from local SEO works then this tool is for you.
Kommentare: After public launch, we started looking for tools for brand management and social media sentiments but were lucky to encounter the Chatmeter as it has more than what we're looking. It definitely saved our time, money and efforts from buying many different tools or SaaS for the very same purpose.
Vorteile:
This is nothing less than juggernaut with so many essential features and we can opt for all the things through Chatmeter from reviews to social media engagements and sentiments, checking received reviews on all the platforms from Facebook to Google business. And, it's really a very amazing thing about the Chatmeter and our team love this tool.
Nachteile:
Every customer loves transparent and clear pricing on a dedicated pricing page which is missing on the Chatmeter website. If it's made available then it will be best and surely build more trust on the Chatmeter.
Antwort von Chatmeter
vor 5 Jahren
Hi Gourav, thank you for taking the time to review our software. We're happy to hear that your team loves using our tool. Your feedback about pricing will be passed on to our management team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for your review!
In Betracht gezogene Alternativen:
Platform For Success
Kommentare: Everyone I have worked with on the Chatmeter team has been a true professional, a great listener and incredibly helpful. The software itself is robust and easy to use. We've been with Chatmeter long enough to witness several major new feature rollouts and they've all been seamless. What's more, I am a huge fan of Chatmeter's weekly webinars. They are always full of great information and although I consider myself to be a very skilled professional when it comes to both reputation management and listings management, I always leave each webinar having learned something new, as well as reviewed important topics and details to keep them top of mind.
Vorteile:
I love the ease of use, customization, insights and data analysis and all-in-one nature of the Chatmeter platform.
Nachteile:
I recently requested a missing feature related to review response templates and was told by our customer success representative that it was already in development. Love the fact that Chatmeter takes its platform development seriously and is listening to its customers to continually improve the product.
Antwort von Chatmeter
vor 5 Jahren
Hi Roger, thank you for taking the time to review our software. We're happy to hear that you love our all-in-one platform and it's easy to use! We're glad you enjoy watching our weekly webinars, let us know if you'd like to be featured as a guest speaker! Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!
Good on a smaller scale
Kommentare: Overall it's good. Our customer success representative is really great and goes above and beyond to help us where she can. She responds very quickly and escalated our issues. We've had too many issues though that go unexplained at times. The platform is very glitchy.
Vorteile:
I really liked it at first and think it's a great starting platform to manage reviews and listings for any company under 100 listings. Once you grow out of that, it seems like you outgrow the platform.
Nachteile:
Not able to modify or set any of the sentiments. Sometimes the A.I. registers random words that are completely irrelevant like "girl" or "there." We would have liked to tag and track things like "mask" "COVID testing," etc. But I can only do that using the reports tab. Also, not being able to manage Yelp, Apple, Yahoo, Bing, or Yellowpages within the platform can get backed up. Chatmeter was not able to help us with issues regarding Facebook spam policies. We had to go and research it ourselves. We assumed Chatmeter would have a partnership with Facebook.
Antwort von Chatmeter
vor 4 Jahren
Hi Stephanie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings and reviews! We're sorry to hear that you think you've outgrown our platform, we actually help many enterprise companies with over 500 locations manage their reputation, listings, social, local SEO, and more! Please let us know how we can better help you better utilize our platform. In our platform, you can respond in-dash to Google, Facebook and Yelp reviews. For all others, you can simply click out from Chatmeter to respond. Thank you for your feedback on our sentiment analysis tool, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have.
In Betracht gezogene Alternativen:
Makes My Job So Easy!
Kommentare: The customer service is amazing, and the product offerings are continuously getting better and broader.
Vorteile:
With over 120 different properties, Chatmeter is SO easy to filter in all reviews, ensure listings are correct, and mass publish to social media. All of our property managers and regional supervisors are set up to receive weekly review emails, and because of this they can easily stay on top of issues. It would be impossible to manage such a large portfolio without Chatmeter.
Nachteile:
The only things I wish for is link previews, meta descriptions, and clickable photos when posting links on social media, as well as full access to review responses in the dashboard (ApartmentRatings, Apartments.com, etc.)
Antwort von Chatmeter
vor 5 Jahren
Hi Jessie, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage your listings, social media, and reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to your Customer Success Manager with any other feedback you may have. Thanks again for the great review!
In Betracht gezogene Alternativen:
Chatmeter will save you time.
Kommentare: I enjoy doing business with Chatmeter, our reps are very available and always ready to answer questions, troubleshoot issues or do training with our teams.
Vorteile:
Chatmeter puts almost everything you need for reviews in one place, you can read reviews, respond, research and report all from one dashboard for all your review sources.
Nachteile:
From time to time we will see old reviews pop up again and we never get a straight answer as to how they got back into the system. This can be confusing and time consuming to figure out that they are not new as they may seem but previously responded reviews.
Antwort von Chatmeter
vor 4 Jahren
Hi Jen, thank you for taking the time to review our software. We're happy to hear that our platform helps you manage all your reviews! Thank you for your feedback, I will pass it along to our product team. Feel free to reach out to me at cwong@chatmeter.com with any other feedback you may have.
