Wer nutzt diese Software?

- Real Estate Lead collection - Hospitality Feedback collection - Educational Lead collection - Hotels order collection - Digital Agency

Durchschnittliche Bewertung

40 Bewertungen
  • Gesamt 4.6 / 5
  • Benutzerfreundlichkeit 4.7 / 5
  • Kundenservice 4.4 / 5
  • Funktionen 4.3 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Startpreis 14,00 $/Monat
  • Kostenlose Version Ja
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)

Angaben zum Hersteller

  • Collect.chat
  • https://collect.chat
  • Gegründet 2017

Über Collect.chat

Collect.chat is an interactive chatbot that collects data from your website visitors by asking scripted questions - 24/7, fully on auto-pilot. Whenever a user response is recorded, you get an email notification. Anyone can build the chatbot with zero coding knowledge and install it in seconds.

You can collect leads, feedbacks and book meetings with your customers. Integrate the chatbot with any tool you use in your workflow.

Collect.chat Funktionen

  • Analytik
  • Befragung / Umfragemanagement
  • Dashboard
  • Empfindungsanalyse
  • Feedback-Management
  • Kundensegmentierung
  • Multichannel-Datenerfassung
  • Prädiktive Analytik
  • Textanalyse
  • Wissensmanagement
  • Archivierung & Aufbewahrung
  • Drag & Drop
  • Formularerstellung & Design
  • Kollaboration
  • Prozess-/Workflow-Automatisierung
  • Versionskontrolle
  • Volltextsuche
  • Zugriffskontrollen/Berechtigungen

Die hilfreichsten Reviews für Collect.chat

Very useful App - ( with a couple of key drawbacks)

Bewertet am 3.1.2019
Indradeep K.
Head - India Sales and Business Development | Member - Core Management Team
Finanzdienstleistungen, 13-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Very easy to setup and use. Good template and intuitive flow of questions. Also one of the few chat-apps which allow you to receive messages through Whatspp, which is very popular in certain countries. The ability to receive message through Whatspp, alleviates a key issue, live chat. Whenever a customer wants to go live, you can just move him to Whatspp. Pricing is quite competitive if your responses are less per day

Nachteile: Its very important to try out the advanced feature like Zapier Webhook integration and conditional logic jumps. I especially needed to check out how the email and phone captures would get auto populated in my CRM and Mailchimp apps. This is not possible in the free version and the free trial of advanced version is not available. While the free trial is very good, I feel the founders should also allow a trial of the advanced version also. This will allow more people to try and out and pay for premium version. I for one are hesitating to go paid, till i can try out the advanced features. I am also awaiting a complete Facebook messenger version, so i dont need to use a different chat app there.

The user experience is great.

Bewertet am 23.1.2018
Akshi T.
Operations Executive
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The user experience is great. The customization options available helps to match it with the website theme. Also, features like Zapier integration are very useful. Also, if you don't have Zapier integration as a part of your free plan, you can easily download the responses as a csv file. Logical jumps are innovative as you can easily branch out your conversation based on your users reply. Also, the ease of usability makes it one of the best chatbot.

Nachteile: Since, analyzing the chatbot conversations can be hard, I would like to have at least 50 complete conversations in the free plan. This is because I could then analyze the performance of the chatbot and then buy a plan that suits my business needs better. Having the maximum chat limit increased to 50 would help me get an insight about how are the users interacting with my chatbot and do I need to use logical jumps or not.

Works well and does the job.

Bewertet am 23.1.2018
Alvin L.
eCommerce Integration Specialist
Buchhaltung, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
3 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Captured leads effectively.

Vorteile: We liked how easy it is to embed into our website and it is a very handy alternative for our users to contact us.

Nachteile: It's a shame that some features are not available in the free version but that is expected. Features such as auto-pop up when the user scrolls to a certain point on the page.

Easy to use and implement

Bewertet am 23.1.2018
Joe O.
Owner
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis

Vorteile: Easy to use and see results from websites instantly. We added it to our website and in our web apps and people started responding right away!

Nachteile: Wish it was a bit more flexible and responsive to answers and questions. Ex: if a customer chooses Yes show XYZ vs if they say no skip or show ABC

Antwort des Softwareanbieters

von Collect.chat an 24.1.2018

Hi Joe,

Thanks for your feedback. We actually have a feature that allows conditional branching.

It's called Logical Jump. Kindly see here
https://docs.collect.chat/#/logical_jump

Regards,
Collect.chat Team

Richer in User experience Best for Lead Generation

Bewertet am 13.6.2018
Abhishek K.
Digital Marketing Lead
51-200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: comparing to other chatbots. This one collected more leads. The software experience tends users to engage into it

Vorteile: It motivated users that gives leads more A clean chatbot user interface Faster auto-conversation

Nachteile: Pricing is bit high

Could not predict how secure it is...(Hope you will reply for this)
Needs to add more intergration platform such vtiger etc...

Antwort des Softwareanbieters

von Collect.chat an 25.6.2018

Hi Abhishek,

Thanks for your review. Our chatbot solution is completely secure. The data is securely stored in Microsoft Azure Cloud.

You can integrate to Vtiger using Zapier. More details here - https://help.collect.chat/article/show/57696-zapier

If you need further assistance, please write to care@collect.chat.

Regards,
Team Collect.chat

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