Was ist PM Manager?
Präventive Wartungssoftware für die Immobilienindustrie. Wird mit den Zeitplänen und Aufgaben des GSA-Industriestandards vorab ausgefüllt.
PM Manager – Details
PM Manager – Preisübersicht
PM Manager bietet keine kostenlose Testversion. Weitere Preisinformationen für PM Manager findest du unten.
PM Manager – Nutzerbewertungen
Zeigt 5 von 14 Nutzerbewertungen
Bewertet am 10.11.2015
Excellent work order system!
Vorteile: Really easy-to-use work order submittal. Simplifies the process for tenants and property management. We also have a secure building, and the visitor access functionality is great- tenant's can add a single visitor at a time, bulk add a list, or set up a recurring visitor (so they don't have to enter it every time). Everything is routed directly to lobby security- very streamlined process.
Nachteile: The support team is awesome. We were sad that our account rep was switched though...
Bewertet am 8.2.2019
Kommentare: I have not had any problems with Building Engines. I appreciate the ease of making service requests as well as the convenience of simply logging in and reporting a problem. It's a one stop shop for all of your service needs.
Vorteile: Part of my job is office management and if there are any issues with our leased office space, we use Building Engines to communicate these issues to the property management company. It's very easy to use and gives you the ability to make any request you may need. Once you log in and make a service request, it is immediately assigned to the appropriate person and they will schedule you in. We recently had an issues with spiders and through Building Engines we simply noted that we had a pest control issue and they sent a contractor out to assist.
Nachteile: Once your request has been assigned there are no updates in-between when you submitted the request and when the contractor shows up. So, for example, if the building maintenance person has numerous tenants i front of you, it could be a couple of days before he can install new lights. You do not receive any updates as to when approximately you can expect to be helped.
Bewertet am 7.2.2020
Great work order system
Vorteile: I love being able to filter all different kinds of work orders, add comments, and run reports for anything I need.
Nachteile: Sometimes the system lags when jumping from page to page.
Bewertet am 11.6.2019
Customer Service Lacking
Kommentare: Overall, the software is fine for it's intended purpose. It has glitches and issues like any software program and I go through a yearly back and forth with BE over these issues. Here's the problem: Customer service and care is greatly lacking. Every year at some point I stop receiving guest arrival notifications. My first step is to contact the building I work in (it's a J. Hancock tower in Chicago) to let them know of the issue (as we are a tenant in a building that uses BE software). After they have very little luck in getting help they pass the ball to us to reach out to BE ourselves. I am usually met with the same canned response every year to do ABC first and make sure before they begin "wasting" their time looking into our issue. So I make sure that ABC is done and determine that is not the problem. Then at some point, after they have suggested a few more things to fix our issue determine that the problem is user error and they close out the ticket stating that I'm not using their software correctly. I've been a user of the software for 5+ years. I have kept all of our email threads with all of this back and forth and looking back, I can see that every year it is the same from them and it always turns out that the issue ISN'T user error in the end. This year I'm having trouble even getting anyone to respond to my emails about our current issue (no guest arrival notifications for OVER 1 MONTH). Unacceptable.
Vorteile: It's simple to use and has very basic features that anyone should be able to easily understand.
Nachteile: The occasional glitches where guest arrival notifications aren't working.
Bewertet am 2.2.2019
Good Software for Property Management Teams
Kommentare: It is a very solid working platform. However, recently they have been having issues with their email service provider sending administrators email notifications for tenant work orders. Despite this minor hiccup, support has been great and you can literally chat with support for troubleshooting online within seconds!
Vorteile: It’s a pretty intuitive platform that is easy to navigate on managements side, as well as in the tenants side. It’s a great place for tenants to place work orders and make reservations for amenities, as well as for management to track leases, insurance, billing and correspond with tenants.
Nachteile: You have to contact support to give another administrator permissions, which isn’t made clear during initial use. It’s also annoying that in order to track subcontractors COIs, you have to make a whole profile for them and go through all of this set up as if they were vendors provide a lot of irrelevant information.