Lookback

Lookback

von Lookback

Wer verwendet Lookback?

Designed for all business sizes, it is cloud-based software that helps records user experience across all devices.

Was ist Lookback?

Cloud-based usability testing solution that helps carry out moderated and unmoderated tests on any device.

Lookback – Details

Lookback

https://lookback.io

Lookback – Preisübersicht

Lookback ist verfügbar ab 49,00 $/Monat. Lookback bietet keine Gratisversion, aber eine kostenlose Testversion. Weitere Preisinformationen für Lookback findest du unten.

Startpreis

49,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Lookback Funktionen

UX Software
Animation
Aufzeichnung der Bildschirmaktivität
Entwicklung eines Prototypen
Für Mobil
Für Webseiten
Nutzerforschung
Risikokarten
Tests der Benutzerfreundlichkeit
Unmoderiertes Testing
User Journeys

Lookback – Nutzerbewertungen

Zeigt 5 von 10 Nutzerbewertungen

Gesamt
3.6/5
Benutzerfreundlichkeit
3.9/5
Kundenservice
2.6/5
Funktionen
3.5/5
Preis-Leistungs-Verhältnis
3.5/5

Really helps conduct collaborative research

Bewertet am 16.10.2018
Verifizierter Rezensent
User Experience Researcher
Forschung, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Love this product and the direction it is going in for user experience researchers conducting usability tests on mobile devices and computers.

Vorteile: I LOVE that observers can enter and exit the virtual observer room as needed, it saves a lot of pinging and distractions for the research participant.

Nachteile: Improvements that could be made including having an "in person but 2 computers" mode, allowing you to start a "live" session from another computer but not need to turn on the microphone or audio, as you're purely using it to check in with observers if there are questions while running an in person test.

Love the features BUT have to use work arounds

Bewertet am 20.2.2019
Verifizierter Rezensent
Product Designer
Personalwesen, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
4/5
Gesamt
5/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: - Having notes and videos together in one place!
- The ability to quickly find a video snippet to share based on the timestamped notes.

Vorteile: I use this for user testing and I would have to say my favorite part is the ability for multiple people to take notes real-time and the notes are time-stamped to the video. Pros:
- Notes in Real-Time Time-Stamped to the Video
-Project Folders For easy organizing
- Ability for people to watch but not be seen
- Ability to create highlight snippets (Very Easy to Do)
- Ability to download notes & videos
- Ability to share videos with Link
- Ability to view camera and screen share at the same time

Nachteile: Again, I am using this for user testing and users have to have the google chrome plugin installed for us to be able to use lookback. Some of our users do not use google chrome and it feels weird to ask them to install something on their machine. Our workaround is to use zoom and Lookback at the same time. The only downside is the person recording cannot take notes in Lookback at the same time. Cons:
- Must have google chrome plugin
- Cannot Upload videos

First day using Lookback for research - total game changer!

Bewertet am 14.10.2019
Jennifer L.
User Researcher
Informationstechnologie & -dienste, 51-200 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: This tool made it really easy to smoothly run a research session with a team. Everything is in one place. Recording, note-taking and comments were all in the interface. I felt confidence that my recordings were saved and had no problems at all. Great tool for doing usability studies in particular - today's sessions used a prototype and Lookback saved the participants from having to go through multiple steps to access it.

Vorteile: Today was my first day using Lookback for user research. Previously I have used a variety of recording software and none of these were as easy as this tool. The participants had no problem connecting and the research went very smoothly as a result. Everything about Lookback was easy for both myself and the participants!

Nachteile: I don't like that participants have to put in their name and email address in order to use it.

Awesome when it works, but it often doesn't

Bewertet am 14.1.2020
Ioana G.
UX Researcher
Freizeit, Reisen & Tourismus, 201-500 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
3/5
Gesamt
4/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
3/5
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It's an awesome little tool when it works, but it has often ruined my research sessions so I am switching to another tool that supports more browsers and devices

Vorteile: Participants can join as observers
Geared towards user research
Allows clips highlights to be created
Automatic recordings
Relatively simple to use

Nachteile: Only works on Chrome.
iOS often doesn't work properly.
Often complaints of poor connection, even when the connection is fine with other software.
My participants often have technical difficulties.
The exported clips are in an unpopular file format that I can't use with other tools without converting.

Lookback

Bewertet am 23.8.2018
Verifizierter Rezensent
UX Designer
Design, 13-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Quelle des Nutzers 
4/5
Gesamt
3/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
4/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: Awesome tool for user tests with facilitating additional features like live stream, chat and video editing.

Nachteile: You must download an extra app to conduct tests on smartphones, AND a web extension on each browser you want to use.