Wer nutzt diese Software?
Designed for all business sizes, it is cloud-based software that helps records user experience across all devices.
Durchschnittliche Bewertung8 Bewertungen
- Gesamt 3.5 / 5
- Benutzerfreundlichkeit 4 / 5
- Kundenservice 2.5 / 5
- Funktionen 3.5 / 5
- Preis-Leistungs-Verhältnis 3 / 5
- Startpreis 49,00 $/Monat
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Angaben zum Hersteller
Die hilfreichsten Reviews für Lookback
Bewertet am 20.2.2019
Love the features BUT have to use work arounds
- Having notes and videos together in one place!
- The ability to quickly find a video snippet to share based on the timestamped notes.
I use this for user testing and I would have to say my favorite part is the ability for multiple people to take notes real-time and the notes are time-stamped to the video.
- Notes in Real-Time Time-Stamped to the Video
-Project Folders For easy organizing
- Ability for people to watch but not be seen
- Ability to create highlight snippets (Very Easy to Do)
- Ability to download notes & videos
- Ability to share videos with Link
- Ability to view camera and screen share at the same time
Again, I am using this for user testing and users have to have the google chrome plugin installed for us to be able to use lookback. Some of our users do not use google chrome and it feels weird to ask them to install something on their machine. Our workaround is to use zoom and Lookback at the same time. The only downside is the person recording cannot take notes in Lookback at the same time.
- Must have google chrome plugin
- Cannot Upload videos
Bewertet am 23.8.2018
Vorteile: Awesome tool for user tests with facilitating additional features like live stream, chat and video editing.
Nachteile: You must download an extra app to conduct tests on smartphones, AND a web extension on each browser you want to use.
Bewertet am 15.11.2018
A great recording application, but not a reporting tool
Vorteile: It was very easy to set up a session, and the UI for the "participate" app that's needed for remote sessions is very easy (which is critical for getting participants to actually participate!). The video playback is fine and I like being able to see the screen and participants' faces in the same shot. The note-taking interface was easy to use, too.
I would have liked an additional layer of reporting based on the notes from user sessions - something like Optimal Workshop or Loop11 provides, where they can generate insights based on tags and words used in comments.
Also, I had some trouble editing comments (one out of 10 times, it would reload the entire video) and the timestamps in the exported video notes weren't ideal for importing into Optimal Workshop/Reframer to generate additional reports.
Bewertet am 16.10.2018
Really helps conduct collaborative research
Kommentare: Love this product and the direction it is going in for user experience researchers conducting usability tests on mobile devices and computers.
Vorteile: I LOVE that observers can enter and exit the virtual observer room as needed, it saves a lot of pinging and distractions for the research participant.
Nachteile: Improvements that could be made including having an "in person but 2 computers" mode, allowing you to start a "live" session from another computer but not need to turn on the microphone or audio, as you're purely using it to check in with observers if there are questions while running an in person test.
Bewertet am 24.4.2019
Lookback have serious problems with charging wrong values
Kommentare: It works, but after that I had problems a lot to solve with wrong charges.
Vorteile: The platform consumes a lot of bandwidth, so works good only when you have a good internet signal and a superpower device (specially talking about smartphones).
They double charged me for one year and never gave my money back.
When you cancel your account, they keep charging you, and there's no way to cancel the charging once you cancelled your account. Nowadays all my fees, but they returned to charging me, without my authorisation.