Wer verwendet Fuze?

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Was ist Fuze?

Fuze Voice ist eine globale, cloudbasierte Unified-Communications-Plattform, die die Produktivität steigert und Einblicke im gesamten Unternehmen bietet, indem eine vereinfachte Business-Voice-Kommunikation, flexible Videokonferenzen und eine stetige Zusammenarbeit ermöglicht werden. Das Wertversprechen des Anbieterunternehmens besteht darin, dass Fuze es modernen mobilen Arbeitskräften ermöglicht, jederzeit und überall über jedes Gerät hinweg zu kommunizieren.

Fuze – Details

Fuze

https://www.fuze.com

Gegründet 2006

Fuze – Preisübersicht

Fuze ist verfügbar ab 20,00 $/Monat. Fuze bietet keine Gratisversion und keine kostenlose Testversion. Weitere Preisinformationen für Fuze findest du unten.

Startpreis

20,00 $/Monat

Kostenlose Version

Nein

Gratis Testen

Nein

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

Online

Fuze Funktionen

Cloud- Kommunikationsplattformen
Anrufaufzeichnung
Audio / Video-Konferenzen
Call Center
Chat / Messaging
Fax-Management
Filesharing
IVR / Spracherkennung
Weiterleitung von Anrufen (Call Routing)
Anrufaufzeichnung
Audio / Video-Konferenzen
Chat / Messaging
Fax-Management
Filesharing
Kalenderverwaltung
Kollaboration mehrerer Nutzer
Mobiler Zugriff
Voice-Mail
Weiterleitung von Anrufen (Call Routing)
Aufnahme und Wiedergabe-Fähigkeit
Bildschirm teilen
Echtzeit-Chat
Elektronische Abstimmung
Mobiler Zugriff
Privater Chat
Präsentations-Streaming
Präsentations-Tools
Videokonferenzen
Webcasts bei Bedarf
Wechselseitige Audio & Video

Fuze – Nutzerbewertungen

Zeigt 5 von 50 Nutzerbewertungen

Gesamt
4.2/5
Benutzerfreundlichkeit
4.4/5
Kundenservice
3.8/5
Funktionen
4.1/5
Preis-Leistungs-Verhältnis
4/5
D. skye H.
IT Technician
Computer-Software
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    3/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 5.12.2017

"Enterprise level telephony, in the cloud"

Kommentare: The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to manage equipment at our sites anymore, all the heaving lifting is in the cloud.

Vorteile: Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients. It has all the features you need, without the headaches of managing PBXs and servers.

Nachteile: Fuze is still developing its Browser based client, we would really like that because currently there isn't a way to run the Fuze "Desktop" experience on Linux. Once they finish the web client there will be that capability. Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced)

  • Quelle des Nutzers 
  • Bewertet am 5.12.2017
Sam P.
Creative Assistant
Personalbeschaffung & -besetzung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    Nicht bewertet
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 5.9.2019

"A must have tool in your business!"

Kommentare: The main benefits of Fuze is that you have access to phone, email/messenger, video conference and meetings all in one tool. Fuze makes everything so much easier, it's convenient and i've found you're more likely to get an instant response (which definitely beats waiting for people to read/respond to their emails).

Vorteile: Fuze is an absolutely brilliant software as it allows people to stay connected globally 24/7 without having lots of online tools/apps or a physical phone cluttering up your desk. Everyone in the business uses it daily for phone calls, meetings, screen shares, group messaging and so much more. One of my favourite features is the 'share screen' option you have when you're in a meeting. I find it to be extremely beneficial as it allows you to convey information clearly and efficiently. Another small feature I like is that you can make specific groups (e.g - if a number of you are working on a project together, you can all keep up-to-date with what's happening without having to send emails with everyone CC'd in). Finally, I also like the shared note section you can have with another person, this is perfect for putting meeting times, notes, anything else you are wanting to share.

Nachteile: The only little issue I have with Fuze is that you can't send more than one image through at one time. You have to send them one by one, which isn't a big issue, but it's something I forget about on a regular basis.

  • Quelle des Nutzers 
  • Bewertet am 5.9.2019
José elías G.
Auxiliar de Reporting
Buchhaltung, 501-1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    4/5
  • Benutzerfreundlichkeit
    4/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    Nicht bewertet
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    9/10
  • Quelle des Nutzers 
  • Bewertet am 3.12.2018

"Great substitute for Skype"

Kommentare: We are using fuze to comunicate intercompany, which is fantastic since I feel that Fuze is much more intuitive than Skype, has more options in a clearer way (like when you share an image in a group conversation you just click it, unlike Skype in which you have to look for it), Also I think that since the mobile app isn't as intrusive as the Skype Mobile, most users do not really mind having the app to be connected at all times.

Vorteile: What I like most about Fuze is that the desktop version and the mobile version aren't as intrusive as Skype is. Also it's super easy to make a meeting, you have your "room" number so anyone who wants to have a meeting only has to have that number and presto! Which leads me into the contacts, whenever you look for a contact you search them by name a lot easier than Skype as well as by corporate e-mail. I think that it's also a nice touch to have the emoticons you use on your cellphone on the desktop app as well, it's a nice touch.

Nachteile: What I didn't like was that for example if you want to add some contact into your favorites you need to interact with them in any way, I find it easier by chat but can be annoying if you have no real reason to start a conversation. Also the Outlook extension is kinda heavy and may dull or slow your outlook sometimes.

  • Quelle des Nutzers 
  • Bewertet am 3.12.2018
James G.
Head of IT
Baumaterial, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5/5
  • Benutzerfreundlichkeit
    5/5
  • Eigenschaften & Funktionalitäten
    5/5
  • Kundenbetreuung
    5/5
  • Preis-Leistungs-Verhältnis
    5/5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Quelle des Nutzers 
  • Bewertet am 18.12.2019

"Superb Unified Communications platform"

Kommentare: We are now collaborating across Departments and the company. We have achieved much greater levels of communication across the business. We have also solved a major problem with on premise PBX systems that were failing

Vorteile: I love the scaleability and flexibility. The collaboration we are able to achieve across the company now is amazing

Nachteile: Support has taken some time to get to where it needs to be

  • Quelle des Nutzers 
  • Bewertet am 18.12.2019
Ikaika K.
IT Engineer
Unternehmensberatung, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    3/5
  • Benutzerfreundlichkeit
    3/5
  • Eigenschaften & Funktionalitäten
    3/5
  • Kundenbetreuung
    1/5
  • Preis-Leistungs-Verhältnis
    1/5
  • Wahrscheinlichkeit der Weiterempfehlung
    2/10
  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 30.8.2018

"Keep Looking"

Kommentare: The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of the missing functionality, it goes even higher because of the extra man hours that you need to bring their system up to par.

Vorteile: We came to Fuze from a home built system. As our company grew, our system became harder and harder to manage and we started to have outages because of the stress that was put on our servers. When we switched over to Fuze I set myself on their outage alerts and although I was alerted to an outage or service disruption, I only felt the impact of an outage twice in three years.

Nachteile: If you call in on the support line, you will get a company called answer one which will create a ticket for you. You can get people on the line when you have an emergency, but I've only been able to get a person transferred to me twice. The other times they called back within an hour. It is not easy to understand what you are being billed for, so the bill can creep up with stuff that you no longer need. You don't have control over provisioning your phones. You have to call in or submit a ticket and although the SLA for those types of requests is 48 hours it is hardly reached if you don't follow up. I've had to wait for more than a week which meant that our new hires got to do busy work for at least 4 days after training. Reports are inaccurate. For our call floors, we pay bonuses based on the amount of work that the agent puts in. The report have been inaccurate enough times that we now have to verify that the report is running after we run the report.

  • Quelle des Nutzers 
  • Quelle: SoftwareAdvice
  • Bewertet am 30.8.2018