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seit 15 Jahren bei der Softwareauswahl

Was ist Fuze?

Fuze Voice ist eine globale, cloudbasierte Unified-Communications-Plattform, die die Produktivität steigert und Einblicke im gesamten Unternehmen bietet, indem eine vereinfachte Business-Voice-Kommunikation, flexible Videokonferenzen und eine stetige Zusammenarbeit ermöglicht werden. Das Wertversprechen des Anbieterunternehmens besteht darin, dass Fuze es modernen mobilen Arbeitskräften ermöglicht, jederzeit und überall über jedes Gerät hinweg zu kommunizieren.

Wer verwendet Fuze?

Unternehmen in jedem vertikalen Markt

Fuze Software - 1
Fuze Software - 2
Fuze Software - 3
Fuze Software - 4

Du bist nicht sicher, ob Fuze das Richtige ist? Mit einer beliebten Alternative vergleichen

Fuze

Fuze

4,1 (74)
15,00 $
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Kostenlose Version
Kostenlose Testversion
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4,4 (74)
4,0 (74)
3,8 (74)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
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Kostenlose Testversion
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4,5 (412)
4,0 (412)
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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Fuze

Durchschnittliche Bewertung

Gesamt
4,1
Benutzerfreundlichkeit
4,4
Kundenservice
3,8
Funktionen
4,0
Preis-Leistungs-Verhältnis
4,0

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
39%
4
43%
3
11%
2
5%
1
1%
D. SKye
D. SKye
IT Technician in USA
Verifizierter Nutzer auf LinkedIn
Computer-Software
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Enterprise level telephony, in the cloud

5,0 vor 6 Jahren

Kommentare: The largest benefit is not having to replace/upgrade aging hardware and software, we don't have to manage equipment at our sites anymore, all the heaving lifting is in the cloud.

Vorteile:

Fuze is a fully featured UC in the cloud, providing telephone calls (with a full backend of call flows, agents, incoming, outgoing, etc), collaboration and meetings (from 1 to thousands of participants), voicemail, and multiple types of endpoints such as physical phones, SIP clients, Windows and Mac desktop client, Android and iOS mobile clients. It has all the features you need, without the headaches of managing PBXs and servers.

Nachteile:

Fuze is still developing its Browser based client, we would really like that because currently there isn't a way to run the Fuze "Desktop" experience on Linux. Once they finish the web client there will be that capability. Their customer support needs to be sized up a bit too, sometimes it takes too long to get things resolved (they get resolved, but the length of time needs to be reduced)

Jonathan
Jonathan
Director in UK
Verifizierter Nutzer auf LinkedIn
Personalwesen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Everything we wanted

4,0 vor 3 Jahren

Kommentare: Overall experience has been positive - and we are pleased with the selection. Full adoption has been easy and users love it. Customer support is good - although I would like all users to be able to access support rather than being mediated through my IT.

Vorteile:

Well designed UI make the product a pleasure to use. The features we use all day, every day, just work in a very user friendly way. It doesn't have feature bloat that confuses people - it just works.

Nachteile:

the collaboration/video component of the software is relatively expensive as an addon and isn't as slick as the messaging calling product. Its good, but not as good as Zoom/Teams.

Ikaika
IT Engineer in USA
Unternehmensberatung, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: SoftwareAdvice

Keep Looking

3,0 vor 6 Jahren

Kommentare: The bottom line: Fuze's service is reliable, but it starts with a high price tag and because of the missing functionality, it goes even higher because of the extra man hours that you need to bring their system up to par.

Vorteile:

We came to Fuze from a home built system. As our company grew, our system became harder and harder to manage and we started to have outages because of the stress that was put on our servers. When we switched over to Fuze I set myself on their outage alerts and although I was alerted to an outage or service disruption, I only felt the impact of an outage twice in three years.

Nachteile:

If you call in on the support line, you will get a company called answer one which will create a ticket for you. You can get people on the line when you have an emergency, but I've only been able to get a person transferred to me twice. The other times they called back within an hour. It is not easy to understand what you are being billed for, so the bill can creep up with stuff that you no longer need. You don't have control over provisioning your phones. You have to call in or submit a ticket and although the SLA for those types of requests is 48 hours it is hardly reached if you don't follow up. I've had to wait for more than a week which meant that our new hires got to do busy work for at least 4 days after training. Reports are inaccurate. For our call floors, we pay bonuses based on the amount of work that the agent puts in. The report have been inaccurate enough times that we now have to verify that the report is running after we run the report.

Prajjwal
Software Engineer-II in USA
Informationstechnologie & -dienste, 201–500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Free-flowing interaction and communication

4,0 vor 10 Monaten

Kommentare: Fuze has helped our company by facilitating better teamwork and communication, boosting productivity and morale. Fuze has helped people communicate and share information in real-time, eliminating the need for time-consuming meetings and emails by allowing for the rapid recording and sharing of screen, camera, and voice video. Fuze has also helped teams work together on real-time projects and presentations, improving their ability to make decisions and solve problems.

Vorteile:

To begin, this group communication and collaboration tool has been essential in improving productivity and morale within our company. Fuze is a good video platform that allows us to shoot and share screen, webcam, and voice videos rapidly; this tool has enhanced internal communication by reducing the need for lengthy emails and in-person meetings. Moreover, it has significantly impacted team cooperation; by filming and sharing films, we can efficiently give and receive feedback, ask and answer questions, and solve problems even when we are not physically in the same spot. I appreciate the best that we can work together on projects, presentations, and more in real-time using the live recording tool.

Nachteile:

One major drawback of Fuze is that the audio and video quality can vary widely depending on the user's internet connection speed and the quality of their microphone and camera, which can lead to poorly recorded films that are difficult to understand.

José Elías
José Elías
Auxiliar de Reporting in USA
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 501–1.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great substitute for Skype

4,0 vor 5 Jahren

Kommentare: We are using fuze to comunicate intercompany, which is fantastic since I feel that Fuze is much more intuitive than Skype, has more options in a clearer way (like when you share an image in a group conversation you just click it, unlike Skype in which you have to look for it), Also I think that since the mobile app isn't as intrusive as the Skype Mobile, most users do not really mind having the app to be connected at all times.

Vorteile:

What I like most about Fuze is that the desktop version and the mobile version aren't as intrusive as Skype is. Also it's super easy to make a meeting, you have your "room" number so anyone who wants to have a meeting only has to have that number and presto! Which leads me into the contacts, whenever you look for a contact you search them by name a lot easier than Skype as well as by corporate e-mail. I think that it's also a nice touch to have the emoticons you use on your cellphone on the desktop app as well, it's a nice touch.

Nachteile:

What I didn't like was that for example if you want to add some contact into your favorites you need to interact with them in any way, I find it easier by chat but can be annoying if you have no real reason to start a conversation. Also the Outlook extension is kinda heavy and may dull or slow your outlook sometimes.