Siebel CRM

A tool to keep all your contacts in one place

Vorteile:

It was one of the applications I used to work with as a call center operator, it never failed and I like the fact that you can find a lot of information about each customer in one place.

Nachteile:

It was very indicated for a call center activity, so I don’t have any complaints

Activity planning using Siebel resource management

Kommentare: Siebel marketing resource management helps the user to keep a track on different marketing campaigns and activities. It gives the added

Vorteile:

Project activity templates Spending a day performance across enterprise Powerful analytics and business processes based on best practices Automate key marketing processes

Nachteile:

Enterprise resource planning in terms of profit Vs loss to a particular marketing activity can be improved further

Once you know how to use, it's hard to switch

Vorteile:

Siebel has a strong learning curve. I've used this system for four years and I still don't know how to do everything it can do. With that being said, I enjoy using it for activity management very much. It's incredibly easy to update items without drilling down into the item, though if you need to drill down, it's always fairly easy to get back to your starting location. Organizing activities by when I want to start them and managing my work day is so much easier using siebel.

Nachteile:

It can be clunky to get to know in the beginning. It's not as intuitive as newer crm software and so there can be more manual work on the front end.

Part of Siebel MRM Development / Implementation Team

Kommentare: Gained deep understanding of Organizations Marketing life cycle. Siebel MRM out of the box functionalities are good fit for most of the Organizations marketing process like Budget Management, Campaign Management, Event Management etc. It has key features like - Improve management with a common platform across brands and regions.
Gain visibility into marketing spending and performance across the enterprise.
Automate key marketing processes.
Improve quality with best practice processes.
Improve budgeting and planning with standardized processes and metrics.
Optimize marketing investments with insight into past performance.

Vorteile:

Ease of Usage for End Users - Offers unique interactive assistance called Help that helps speed user training, increase user adoption, and enforce best practice Efficient Project Management and Collaboration - Provides robust project management capabilities that help marketers ensure that tasks are captured and communicated to everyone who needs to see them and critical deadlines are met. Real-Time Financial Insight and Reporting - Empowers all users in the marketing organization to be more effective by providing near real-time visibility into marketing performance and spending status through integrated analytic dashboards and reports that are tailored to their specific business needs. Improved Budgeting and Expense Management - Prepare and manage budget requests across different levels of the marketing hierarchy, including organization, plan, brand or product line, industry, and geography Workflow-Driven Approvals and Activities - Using the application's approval workflow process, users can circulate, review, and approve important marketing items, including proposed marketing plans and tactics, budget requests, and marketing content Collaboration with Third Parties - provides a Partner Portal to help manage key partners and agencies collaborating in the overall marketing process

Nachteile:

Higher Upfront Cost On-premise systems are classified as CAPEX (Capital Expenditure) i.e. require large upfront purchase. On top of it perpetual maintenance costs to ensure support and functionality upgrades. Longer implementation times On-premise implementations take longer due to the time needed for complete installations on servers and each individual computer/laptop. Ongoing maintenance With an on premise system, you are responsible for maintaining server hardware and software, data backups, storage and disaster recovery. This can be an issue for smaller companies who have limited budgets and technical resources.

I was responsible for siebel mdm / crm support at Bank Banesco Venezuela

Kommentare: The benefits were purely technical. That is, I learned to design and implement the entire CRM / MDM layer in an environment of: development, quality and production to manage more than 8 million users in the Banesco client.
In turn, I was able to determine that despite its high cost, Siebel is much more robust than other CRM solutions such as: SUGAR, SALES FORCE and DYNAMICS.

Vorteile:

The stability of the platform when working in a high availability environment and the simplification of commands with the server Manager that allows optimizing the processes of: monitoring and support.

Nachteile:

Software I really like many things, but regretting its high cost of implementation and maintenance is not consistent with the support provided by the provider oracle. In a nutshell, a lot of investment money ...