Jackrabbit Music

Easy, Helpful, Complete

Kommentare: I love the quick and easy financial reports and the way we can organize and bill our clientele.

Vorteile:

What I love about JackRabbit is how helpful and prompt their customer service has been, time and time again, since I began using their service in 2014. A close second place is the excellent organization and all the various tools at my fingertips. My administrator and I both use JR and enjoy how we can quickly find our clients and customize our financial reports.

Detailed review- holding nothing back

Kommentare: We really like this software overall. It's made a lot of things easier for us as a business, and there is still so many unexplored features that we still have to try.We will definitely continue using this product for the foreseeable future. I think the only thing that would make us switch away from this product, would be if our music studio hit and enrollment level that just got to cumbersome for the software. At that point we might switch to something more heavy duty like MindBody, which has definitively better and more user-friendly scheduling and billing capabilities; But that's something to reassess farther down the line.

Vorteile:

I love that this software was such an upgrade from what we were using before (Course storm), and that the price point is perfect for where we are as a program. I love that the price only increases as our business increases, so you know what to anticipate.One thing I really want to point out is the website integration! You can set up your website so that class is automatically pop up when you have them in jackrabbit! It is taking so much work off of my marketing team. With our previous software, we had to do a website update every time we made any sort of change. Now I can just make the change in jackrabbit, and it changes itself on our website!I love the wealth of information that you can collect. Allergies, emergency contacts, taking notes, marking problem accounts. There's so many ways to customize your information, your classes, your scheduling, your emails, pricing, and ETC.THE HELP OPTIONS! I've never in my life use a software that has a help and instructional option as comprehensive and well done as jackrabbit. I almost never need to schedule a zoom call or call in to get help with anything. Literally any question you have you can find in their database. If you do run into something that you just can't figure out, it is super easy to set up a 15-minute zoom call, and they pull up your account and walk you through it. Their account assistance is amazing!Lastly- the wealth of features. There are so many different features in the software!

Nachteile:

My biggest qualms with jackrabbit software:Customer billing requires a lot of work. There's some automation available, but it doesn't work correctly if you haven't gone through your system and double checked everyone's categories. I also don't think there's an option to automate e-payments. That means that whatever your billing cycle is, you have to go in every month to do it. I would just really love to check a box that says Susie gets charged $100 a month, and then never have to think about it again until Susie quits.

Jackrabbit Music Review

Kommentare: So far, Jackrabbit Music has helped us achieve our goals in building our music program, however some times I feel like I spend more time trying to figure out how to finish a task than the task itself. I am grateful for the top notch customer service however, as they are always there to help me find my way through the program.

Vorteile:

I like that there are multiple options for setting up classes, events, etc. and that I am able to access contact info for all of my clients.

Nachteile:

The private lesson module is not ideal. I should be able to reschedule a one off lesson or cancel a lesson easily so that it reflects better on my calendar. I am unable to mark attendance for my instructors without having to be added to their class and accessing the portal. I also wish there was a way I could reschedule a one off lesson without having to create a whole new "class". The interface is outdated and some times hard to find your way around.

Critical features are missing

Kommentare: The best thing about Jackrabbit is its support team. They are always there to help and guide through problems.

Vorteile:

We hoped it would be a complete music school management software, but it is not.

Nachteile:

Signing up for the software we realized that a few critical features were not there, but were assured that it is under consideration. Two years later, after multiple "idea suggestions" with an overwhelming support from the fellow users these critical for any music school features are still missing. There is still No Store feature and No private lessons feature. Dance Recital Ticketing and the Uniform are not useful to a music school. Considering other options now. The only thing stopping me is the amount of time we spend learning and organizing, but unless the Private lessons and the store would be include, the switch will happen.

A solid product that is always improving

Vorteile:

I really enjoy that I can pull a large variety of reports and have many different items easily tracked (attendance, billing, store items etc). We run both private and group lessons and this is one of the few softwares that we can actually manage both on. It's not perfect as JackRabbit seems to be focused on group lessons but for any hiccups we run into for our group programs I can almost always find a work around. The support staff is also amazing! Always friendly, responds quickly, and has been able to resolve almost every issue I've run into. I also enjoy that Jackrabbit tracks who's made the last change/edit to anything in the program so we can quickly resolve issues that arise.

Nachteile:

The bane of my existence at this time of year is make up lessons. We have several term ends around this time along with classes that run into the new year and different policies for different classes. So I need to pull the absences/make-ups allowance report and go through each and every absence manually to ensure the correct end date and availability. For this flu season we had about 400 absences in November alone. That takes a lot of my time away and can cause a fair amount of confusion for parents. The only other item I don't understand is why the events seems like almost a separate program from the rest of the platform. It seems like a very interesting feature and I would love to use it more but with it being in a different calendar, that alone makes it almost unusable for us.

Great Purchase Decision

Kommentare: I have thoroughly enjoyed this software and the staff that keep it going. The groups on Facebook are ever so helpful and speaking with tech support ALWAYS yields a solution. Always.

Vorteile:

I love that the software is mostly intuitive. There are a few pains, but overall I can find the information I need rather quickly.

Nachteile:

I don't like the limited views that we require as a music school with mostly private lessons.

Music School software Review

Vorteile:

Since day one we install this software and it was life-saving, the transition was easy. The entire system is very easy to use and there are many capabilities to manage the school. The customer service is just outstanding, this is what really has them apart from any other customer service I have worked with, they really take time to walk you through and fix your issue. The material available for training on your own is also easy and very complete.

Nachteile:

Our school is primarily for private students and the software has been designed for group lessons, so there are times we have to make some tweaks in order to work for the way the school is structured.

Using Jackrabbitmusic software

Kommentare: It does what I need it to do, but it's expensive for the functionality that I need to do

Vorteile:

The functionality of keeping family information and the history of payments, classes, and emails all in one.

Nachteile:

After reading an email from the listed email titles, it goes back to the first page instead of the page where you left off, so you need to find that page again.

Great class management with excellent customer service

Kommentare: We are ensuring that we are getting paid for the classes provided, and that we are paying our teachers appropriately.

Vorteile:

Jackrabbit is very robust. It ensures that our classes are scheduled, tuition is paid, and teachers get paid properly. It was a game changer from our old method of using a Google calendar for class scheduling, a billing software for tuition, and a spreadsheet to pay the teachers. Before, Billings and teacher payments were falling through the cracks. Now, with Jackrabbit, we are confident that we are tracking everything and getting paid. The parent portal is also a game-changer, empowering our parents to easily notify us of changes and see their account, freeing up our staff for other tasks.

Nachteile:

There are a couple of demographics fields that we must track in the US, for nonprofit government grants. I hope these can be added as a feature. Race/Ethnicity/Income level are examples. Also, we need a way to do substitutions on our private lessons, and track more than one teacher for group lessons (and do substitutions there too).

Jackrabbit is excellent software, well worth the investment.

Kommentare: Jackrabbit has taken the place of multiple softwares that we were previously using. It has been excellent for us because we are able to track so many different metrics, everything from student progress to inventory to enrollment data. It is an investment in time to set up, but well worth it.

Vorteile:

This is very a comprehensive program! The reporting, tracking, scheduling and billing features are excellent. Jackrabbit is constantly updating the interface, increasing functionality and improving the user experience.

Nachteile:

Because it is so comprehensive, it is sometimes very cumbersome. Taking the basic training they offer is well worth the investment.

Great customer service. With a few key changes it’ll be amazing.

Kommentare: A learning curve. Anything new comes with a learning curve, so I expected that. I do feel most of the features are missing key elements and could be easier to access.

Vorteile:

The quick customer service! So friendly and helpful.

Nachteile:

The difficulty in finding what I need to do, and the lack of features that my program needs to be effective

Constant Frustration

Kommentare: Our Jackrabbit experience has been one frustration after another.

Vorteile:

Uptime, Jackrabbit is very reliable it rarely goes down

Nachteile:

Jackrabbit is horrible for private one on one lessons. And they keep messing with things, once you find a way to use it for your business the change things and you’re starting all over. It’s constantly frustrating

Satisfied Jackrabbit Customer

Kommentare: We have used Jackrabbit Music for many years, and although we have investigated other programs, none fits our needs as well.

Vorteile:

It is a very robust management system at a very reasonable cost. The support team is very responsive, and they are constantly coming out with improvements and new features.

Nachteile:

I wish they had an inventory management system for our marching band uniforms. I also wish the reporting were more robust.

Jackrabbit has been very useful for our needs!

Kommentare: It is flexible enough that we have been able to find the best ways to use it that jibes with our workflow.

Vorteile:

The great technical support. Also the way so much information is consolidated in the view, including family information, transaction information and enrollment information.

Nachteile:

Trying to generate reports. The fact that JR TA is not versed in SafeSave and we need to deal with them directly. Having more of a liaison with SafeSave would be helpful.... just to streamline things when there are questions, or reports are needed.

An Affordable Solution for Music School Management

Kommentare: Our organization has been using Jackrabbit for class and lesson registration since 2017 and for music store sales since 2019. It meets our needs and our budget.

Vorteile:

Jackrabbit is easy to use, versatile, and robust

Nachteile:

Jackrabbit has a slow response time to software changes

Jackrabbit is Useful

Kommentare: Jackrabbit is a very useful too for all the classes I run and communication I do with families at our organization. I have never used another system so I don't have any other experience to compare it to.

Vorteile:

People can register themselves and pay for classes all online/through their account. I can easily email one class or a number of classes at the same time. I can search for and email students by class history, age, town, et.

Nachteile:

I cannot create classes that are every other week or monthly in a batch, I have to individually create them. When classes are prorated, families/customers don't see the prorated amount until it is in their cart. I feel this deters people from signing up if they think they have to pay the full amount.

We came back to Jack Rabbit Music as it's the best!

Kommentare: Seamless, reliable and does everything we need and more.

Vorteile:

We have come back to Jack Rabbit Music after leaving for a year to try different software. Big regrets! So we are back! We find it cuts down our admin time so much with its automation and we missed the reports which are so good.

Nachteile:

That it's based on Active student count so we have to filter and monitor our lists every few months.

Good product; some missing features

Kommentare: Good product comparing to other alternatives

Vorteile:

It’s easy to use and access the data base

Nachteile:

Tuition post is tedious and not automatic. Recently, we’ve been having problems adding new staff. Repeating Costumers are not being asked to update their info at registration, which causes issues

Love the reports and support

Kommentare: We have thoroughly enjoyed using Jackrabbit Music for our Music School. It makes billing and reporting so easy. The support we have received is top-notch!

Vorteile:

All of the reports that can be easily run

Nachteile:

Sometimes that reports aren't consistent - although we've noticed improvement for sure in this area.

The Right Software for Our Business

Kommentare: Good technical support and community engagement and it works for us

Vorteile:

Excellent class management system and helps us keep organized as we grow.

Nachteile:

Private lessons could be easier to manage. We make it work but it’s not simple.

JackRabbit 100%

Kommentare: Easy to navigate and communicate with families

Vorteile:

Easy to schedule and see payroll and updates with schedule changes.

Nachteile:

I can’t see makeup credits for my students. Only the administrator can see it.

The best website for educational organizations!

Vorteile:

I like how it was easy to navigate. I can find everything in need on one page.

Nachteile:

I find it hard to find the staff & faculty login.

Paducah Symphony Academy

Kommentare: It's been fine. I don't use it in my everyday work but when I need to, it is easy to pick back up

Vorteile:

I like the ease of finding each student and their class.

Nachteile:

When it opens a new tab for every button you click.

Overall helpful but needs greater customization

Kommentare: Overall it has helped us grow by maintaining basic family & student information and streamlining billing. I do not manage the billing so I can't speak to specifics, but I think it has helped streamline things for our team.

Vorteile:

Jackrabbit is most useful to us for registration, billing, and maintaining a contact database that is sortable by location, instructor, and other parameters.

Nachteile:

It can be a bit clunky and lacks robust customization. 1. We need the ability to customize student info such as gender options beyond male/female, instrument, etc. We use the user defined fields to gather this info but there is no way to make these fields appear on a student's "main" page. I end up manually copying & pasting or typing it all into a spreadsheet. If we could customize further, I could take care of all of this. I'd also like parents/mentors/caregivers/step parents be able to manually enter their relationship to students instead of selecting from a drop down menu. The options are just too limited. 2. We rely on Google calendar to actually manage and reschedule lessons.

I Keep Coming Back!

Vorteile:

While there were some learning curves at first, I found that JackRabbit Music just works best. I've tried three other competing software platforms and while they each have unique features that are appealing, in the end they did not live up to my expectations or to the standard of JackRabbit.

Nachteile:

The user interface isn't the most intuitive. This is my biggest negative. Sometimes just finding things takes some digging but it's always there. Biggest improvement I'd like to see is a more user friendly interface, visual in nature.