Halcyon

Kommentare: We are solving the value proposition of time. The less time we spend at the desk and doing repetitive tasks, the more time we spend with our client families and focusing on our businesses.

Vorteile: The user interface and web-based software allow our team to easily manage our client families both inside and out of the funeral home. We can now spend more time with our own families and still manage work remotely from anywhere. This software has improved our Customer Relationship Management and cut down on the time we spend printing documents, programs, and other custom forms. Having personal contact with programmers, customer service, and administration is something you won't find with the big software houses. We get detailed support and can influence the direction of the software by having close working relationships with the owners, developers, and designers.

Nachteile: Being a small shop sometimes means that new iterations come a little slower than the big software firms, but the flexibility and influence on the technical direction are still worth the wait. This is the best software on the market today -- period.

Vorteile: All of the information that we need, whether it is funeral or financial related, is easy for even the novice, computer savvy employee to navigate. When we enter information into one location it populates to all of the forms and/or reports that it applies too. We are able to have forms, that are specific to our company, uploaded into Halcyon to have them populate as well. Halcyon technical support, has been open to suggestions, when it comes the improving, changing, or modifying most things, to accommodate our needs.

Nachteile: We have a few of our locations that are producing all of the necessary forms for funeral arrangements, out of Halcyon. There are only a couple of small issues, regarding information for these forms, being in different areas. So, until our Funeral Directors and/or office staff become comfortable with the system, the families may have to wait a little longer for them to be printed for their signatures.

Vorteile: It is easy to navigate. It is professional looking. It creates professional looking forms, it is easy to train new employees with Halcyon.

Nachteile: We have to be careful to update often because it will kick you out. When leaving the computer to go to the selection room, upon returning, depending on the family and the time needed to select, updating will loose all the info already keyed from last update. Death certificate total no longer exists when one key in a number selected. We want that feature back.

Vorteile: Easy to use. You can customize for your business needs. Reports to complete monthly tasks are great.

Nachteile: Since you transferred to Firefox, minor issues went away. Can't change check numbers, if someone is using a check for purchases you need to wait for their return to pay bills, etc. I understand this is a security issue and helps you not forget to log in check amount. I will add check with estimate amount to continue working.

Kommentare: Amazing

Vorteile: I love how intuitive the software is and it’s affordability!

Nachteile: I have found none at this time and it’s been over 1year.