Halcyon Death Care Management Solutions

Funeral Software -- Personal service at the speed of business

Kommentare: We are solving the value proposition of time. The less time we spend at the desk and doing repetitive tasks, the more time we spend with our client families and focusing on our businesses.

Vorteile:

The user interface and web-based software allow our team to easily manage our client families both inside and out of the funeral home. We can now spend more time with our own families and still manage work remotely from anywhere. This software has improved our Customer Relationship Management and cut down on the time we spend printing documents, programs, and other custom forms. Having personal contact with programmers, customer service, and administration is something you won't find with the big software houses. We get detailed support and can influence the direction of the software by having close working relationships with the owners, developers, and designers.

Nachteile:

Being a small shop sometimes means that new iterations come a little slower than the big software firms, but the flexibility and influence on the technical direction are still worth the wait. This is the best software on the market today -- period.

Funeral Software

Vorteile:

The ease of using the software is great, and all the tools are there that we use daily.

Nachteile:

Nothing that we can find everything seems to be running smoothly and at ease.

Do your Reserach

Kommentare: I would recommend doing research and asking for a more through understanding of the program.
I found the staff to be frustrated with me during the training sessions.

Vorteile:

It seemed like a very helpful program. However once I signed up I was sorry to see the customer service was really dissapointing.

Nachteile:

Customer Service was quick to respond. however I was having trouble with adaption to the software and I felt frustration by the administration. I ended up canceling my subscription and was told that the $500 was not refundable.

Personal Staff and Easy to Use Service

Kommentare: Excellent, would suggest to other managers in the business and will continue using

Vorteile:

Body tracking, customer support, forms list and customizable options.

Nachteile:

Sometimes the communication about fees incurred is a vague.

Elevating our operation with clean, easy to use and effective technology

Kommentare: Overall, it has been a nice experience. The capabilities that Halcyon provides gives us room to be more efficient, saving administrative time and producing our most important documents in the way that is needed in order to reflect the quality of our operation. Saving documents and being organized digitally is becoming more important every day. Halcyon provides a great solution for modern day problems in the death care industry.

Vorteile:

The general case management and printed contracts were our biggest improvement operationally. The ability to get our entire staff consistent with our statements of goods and services and clean up the details of those was our biggest goal when moving to Halcyon. The integrations with ASD and Matthews-Aurora was nice features that made things easy and effective. Both of those organizations were already partners of ours, so it just made things easier for all of us. Our credit card processing is run through Halcyon's integrated partner. It has been a nice transition from an old terminal, and all transactions automatically post to the account, which saves time on data entry on purchases and payments.

Nachteile:

Wrapping your head around the sophistication of this software is the hardest part when onboarding. It can be overwhelming to think of all of the features to utilize and what it would do to your organization. The best advise would be to prioritize your goals when onboarding, and compartmentalize a few of the highest priority goals to focus on. You can always expand to other features over time.