---
description: Detaillierte Informationen über Textline zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Textline Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Textline](/software/168213/textline)

# Textline

Canonical: https://www.capterra.com.de/software/168213/textline

Seite: 1 / 8\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/168213/textline?page=2)

> Kundenkommunikationstool, das Textnachrichten von Kundentelefonen in Live-Chats mit Supportmitarbeitern des Unternehmens konvertiert.
> 
> Bewertung: **4.9/5** von 168 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Textline?

Unternehmen jeder Größe in den USA und Kanada.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.9/5** | 168 Nutzerbewertungen |
| Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 5.0/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Textline
- **Gegründet**: 2016

## Gewerblicher Kontext

- **Preismodell**:  (Kostenlose Testversion)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Vereinigte Staaten

## Funktionen

- Alerts/Escalation
- Automatische Antworten
- Berichterstattung / Analyse
- CRM
- Geplanter Nachrichtenversand
- HIPAA konform
- Kommunikationsmanagement
- Kontaktmanagement
- Kundenbindung
- Kundenhistorie
- Live-Chat
- Massen-SMS
- Multi-Channel-Kommunikation
- Nachrichten-Personalisierung
- Nutzungsverfolgung/-analyse
- Third-Party Integrations
- Umfragen & Feedback
- Verfolgung von Interaktionen
- Warteschlangenmanagement
- Wissensbasis-Management
- Workflow-Management
- Zwei-Wege-Messaging

## Integrationen (19 insgesamt)

- Aircall
- Freshdesk
- Google Chrome
- Gorgias
- Help Scout
- Instagram
- Keragon
- Make
- Pipedrive
- Shopify
- SignalWire
- Slack
- Talkdesk
- Twilio
- Vonage Business Communications

... und 4 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- Wissensdatenbank
- Chat

## Category

- [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software)

## Ähnliche Kategorien

- [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software)
- [SMS Marketing Tools](https://www.capterra.com.de/directory/30842/sms-marketing/software)
- [Customer Success Tools](https://www.capterra.com.de/directory/30961/customer-success/software)
- [Lead Generation Tools](https://www.capterra.com.de/directory/30963/lead-generation/software)
- [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software)

## Alternativen

1. [Agile CRM](https://www.capterra.com.de/software/135148/agile-crm) — 4.1/5 (524 reviews)
2. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (987 reviews)
3. [SlickText](https://www.capterra.com.de/software/155430/slicktext-com) — 4.8/5 (268 reviews)
4. [Wati](https://www.capterra.com.de/software/204314/wati) — 4.6/5 (203 reviews)
5. [Text Request](https://www.capterra.com.de/software/167015/text-request) — 4.6/5 (1193 reviews)

## Nutzerbewertungen

### "Textline simplified the whole SMS channel for us" — 5.0/5

> **Jorge Enrique** | *11. Dezember 2020* | Logistik & Lieferkette | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.
> 
> **Nachteile**: Still working to automate some functions through the API.
> 
> Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.

-----

### "Just what we needed\!" — 5.0/5

> **Dave** | *2. Oktober 2020* | Medizinische Praxis | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Ease of use, price, flexibility, support, ability to download all conversations.
> 
> **Nachteile**: So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message.
> 
> Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed.

-----

### "A Good Start" — 5.0/5

> **Amber** | *28. Mai 2021* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 5.0/10
> 
> **Vorteile**: I like that I can add tags and notes to my contacts.
> 
> **Nachteile**: The formatting on CSVs have to be just right and match what Textline needs rather than the file I already have created. It's a bit of extra work but I like the end result.
> 
> The customer service is unmatched\! While I tend to ask more questions than most, each time from day one, I have had friendly, knowledgeable, above and beyond service\!

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### "Efficient and effective\!" — 5.0/5

> **Corrie** | *12. Oktober 2021* | Einzelhandel | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Amazing product\! Super easy to use and lots of great features
> 
> **Nachteile**: I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints\!

-----

### "Project Text" — 5.0/5

> **Kelly** | *9. Juni 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 7.0/10
> 
> **Vorteile**: ability to get your point across quickly and easily to make your point and make sure your point is heard
> 
> **Nachteile**: as always is the learning process and as much as you make it easy it still a learning process and needs to be learned
> 
> So far so good and still learning as much as I can to make sure I am well versed in this project and will continue to learn

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Seite: 1 / 8\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/168213/textline?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/168213/textline)

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