Wir helfen Unternehmen in Deutschland
seit 15 Jahren bei der Softwareauswahl

Was ist Textline?

Kundenkommunikationstool, das Textnachrichten von Kundentelefonen in Live-Chats mit Supportmitarbeitern des Unternehmens konvertiert.

Wer verwendet Textline?

Unternehmen jeder Größe in den USA und Kanada.

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Du bist nicht sicher, ob Textline das Richtige ist? Mit einer beliebten Alternative vergleichen

Textline

Textline

4,9 (166)
59,97 $
Monat
Kostenlose Version
Kostenlose Testversion
31
12
4,8 (166)
4,7 (166)
5,0 (166)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
1,00 $
Monat
Kostenlose Version
Kostenlose Testversion
98
48
4,7 (724)
4,5 (724)
4,6 (724)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Textline

Durchschnittliche Bewertung

Gesamt
4,9
Benutzerfreundlichkeit
4,8
Kundenservice
5,0
Funktionen
4,7
Preis-Leistungs-Verhältnis
4,7

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
89%
4
11%
Addie
Addie
Manger in Kanada
Verifizierter Nutzer auf LinkedIn
Finanzdienstleistungen, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Skyler is a Super Star!!

5,0 vor 3 Jahren

Kommentare: Textline has been a major game changer as we migrate from traditional call and email to sms communications! [SENSITIVE CONTENT HIDDEN] on the support team has been an exceptional help and as a Manager of Customer SUpport Operations I would bring this great CS on the Localcoin Team in a heartbeat! Kudos to Textline a definite value add, and an even better investment!

Vorteile:

Easy to use Simple Set up Great for connecting with customers at ease!

Nachteile:

No complaints - 10 / 10 the software is great the only added benefit would be an internal GIF button !

Antwort von Textline

vor 3 Jahren

Hi Addie, Thank you for taking the time to write this review! Love to hear that Textline is easy to use and is helping you connect with customers! We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Mikaël
Co-Founder in Kanada
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Easy to use two-way-texting with awesome customer service team

5,0 vor 4 Jahren

Kommentare: We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have. We couldn't be more happier with our choice.

Vorteile:

1) Easy to use and user-friendly UI 2) Functionalities can be customized with ease and give your number a personal touch. 3) Customer service is quick, efficient, and they know their product. 4) Setup time was done in about a day, counting the phone number transfer from another provider.

Nachteile:

Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything.

Antwort von Textline

vor 4 Jahren

Hi Mikael, Thank you for taking the time to write this review! I am so delighted to hear you are satisfied with the switch to Textline and our support. We are lucky to have you and we value your support. We're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Max
director in Australien
Unterhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The best SMS app for Pipedrive users

5,0 vor 4 Jahren

Kommentare: Great customer service and a useful product.

Vorteile:

Great UI and features for teams needing to SMS their customers.

Nachteile:

The pricing per SMS is higher than many other available products (particularly in Aus).

Antwort von Textline

vor 4 Jahren

Hi Max, Thank you for taking the time to write this review! I am glad to hear that you enjoy our UI and Textline works for teams. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team

Lynette
Owner in USA
Bildungsmanagement, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great Value and Friendly People

5,0 vor 4 Jahren

Kommentare: I think that everyone involved in a business really should add texting as a way to communicate with current customers and leads. I find that a lot of people don't answer the phone, but they will reply back with a text.

Vorteile:

We switched over to Textline over 6 months ago from another texting service. There is so much that we get from using the service they provide. I like that Textline allows us to text our customers and leads from our landline phones. We have set up "shortcuts" within the system for our most common text responses and we are able to share this within our organization easily. We can also send out "announcements", which allows us to text a group of people at one time, making it easier for us to let our customers know about upcoming events. The platform that they provide is very easy to use, even the most un-tech savy people have no problems at all. Even when we are not logged into the platform we get email notification that a new text is waiting. Textline has great support, online resources and friendly people for whenever we have any questions. Over all it is a great value for what we get in return.

Nachteile:

Switching over was very easy. I cannot think of one thing that would need to be improved for our use.

Jared
Technical Support Manager in USA
Sport, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Customer Service. Awesome Functionality/Workflow

5,0 vor 3 Jahren

Kommentare: Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Vorteile:

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Nachteile:

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

Antwort von Textline

vor 3 Jahren

Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team