---
description: Detaillierte Informationen über Textline zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Textline Erfahrungen, Vor- und Nachteile – Capterra Deutschland 2026
---

Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Textline](/software/168213/textline)

# Textline

Canonical: https://www.capterra.com.de/software/168213/textline

Seite: 1 / 8\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/168213/textline?page=2)

> Kundenkommunikationstool, das Textnachrichten von Kundentelefonen in Live-Chats mit Supportmitarbeitern des Unternehmens konvertiert.
> 
> Bewertung: **4.9/5** von 169 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet Textline?

Unternehmen jeder Größe in den USA und Kanada.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.9/5** | 169 Nutzerbewertungen |
| Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: Textline
- **Gegründet**: 2016

## Gewerblicher Kontext

- **Preismodell**:  (Kostenlose Testversion)
- **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1.000, 1.001–5.000, 5.001–10.000, 10.000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
- **Unterstützte Sprachen**: Englisch
- **Verfügbare Länder**: Vereinigte Staaten

## Funktionen

- Alerts/Escalation
- Automatische Antworten
- Berichterstattung / Analyse
- CRM
- Geplanter Nachrichtenversand
- HIPAA konform
- Kommunikationsmanagement
- Kontaktmanagement
- Kundenbindung
- Kundenhistorie
- Live-Chat
- Massen-SMS
- Multi-Channel-Kommunikation
- Nachrichten-Personalisierung
- Nutzungsverfolgung/-analyse
- Third-Party Integrations
- Umfragen & Feedback
- Verfolgung von Interaktionen
- Warteschlangenmanagement
- Wissensbasis-Management
- Workflow-Management
- Zwei-Wege-Messaging

## Integrationen (19 insgesamt)

- Aircall
- Freshdesk
- Google Chrome
- Gorgias
- Help Scout
- Instagram
- Keragon
- Make
- Pipedrive
- Shopify
- SignalWire
- Slack
- Talkdesk
- Twilio
- Vonage Business Communications

... und 4 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- Wissensdatenbank
- Chat

## Category

- [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software)

## Ähnliche Kategorien

- [Kundenservice Software](https://www.capterra.com.de/directory/22/customer-service/software)
- [SMS Marketing Tools](https://www.capterra.com.de/directory/30842/sms-marketing/software)
- [Customer Success Tools](https://www.capterra.com.de/directory/30961/customer-success/software)
- [Lead Generation Tools](https://www.capterra.com.de/directory/30963/lead-generation/software)
- [CCM-Software](https://www.capterra.com.de/directory/31002/customer-communications-management/software)

## Alternativen

1. [Clearstream](https://www.capterra.com.de/software/158103/clearstream) — 4.8/5 (694 reviews)
2. [SlickText](https://www.capterra.com.de/software/155430/slicktext-com) — 4.8/5 (269 reviews)
3. [Agile CRM](https://www.capterra.com.de/software/135148/agile-crm) — 4.1/5 (525 reviews)
4. [Bitrix24](https://www.capterra.com.de/software/113540/bitrix24) — 4.2/5 (1001 reviews)
5. [Wati](https://www.capterra.com.de/software/204314/wati) — 4.6/5 (205 reviews)

## Nutzerbewertungen

### "Textline simplified the whole SMS channel for us" — 5.0/5

> **Jorge Enrique** | *11. Dezember 2020* | Logistik & Lieferkette | Empfehlungsbewertung: 9.0/10
> 
> **Vorteile**: Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.
> 
> **Nachteile**: Still working to automate some functions through the API.
> 
> Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.

-----

### "Automation and better Collaboration for Automotive service providers" — 5.0/5

> **Paul** | *1. August 2020* | Automotive | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: The instant Customer Service - their assistance w/ implementation and deployment was outstanding. The admin fee for adding agents was a little pricey compared to others but for the overall service it is worth it.
> 
> **Nachteile**: I didnt like how you have to pay for additional departments, that made it a little more costly than other services however, we were starting to make collaboration more useful and more efficient for our customers so if the pandemic didnt hit, it would have paid for itself.
> 
> We were solving collaboration between agents and end users, moved away for communications issues that we had.

-----

### "The best SMS app for Pipedrive users" — 5.0/5

> **Max** | *6. Juli 2020* | Unterhaltung | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: Great UI and features for teams needing to SMS their customers.
> 
> **Nachteile**: The pricing per SMS is higher than many other available products (particularly in Aus).
> 
> Great customer service and a useful product.

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### "Just what we needed\!" — 5.0/5

> **Dave** | *2. Oktober 2020* | Medizinische Praxis | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Ease of use, price, flexibility, support, ability to download all conversations.
> 
> **Nachteile**: So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message.
> 
> Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed.

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### "Efficient and effective\!" — 5.0/5

> **Corrie** | *12. Oktober 2021* | Einzelhandel | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Amazing product\! Super easy to use and lots of great features
> 
> **Nachteile**: I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints\!

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Seite: 1 / 8\
Weiter: [Nächste Seite](https://www.capterra.com.de/software/168213/textline?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.com.de/software/168213/textline)

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