Was ist Textline?
Kundenkommunikationstool, das Textnachrichten von Kundentelefonen in Live-Chats mit Supportmitarbeitern des Unternehmens konvertiert.
Wer verwendet Textline?
Unternehmen jeder Größe in den USA und Kanada.
Wo kann Textline bereitgestellt werden?
Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil)
Über den Anbieter
- Textline
- 2016 gegründet
- Chat
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
Das könnte dich auch interessieren:
Zapier
Dialpad
EZ Texting
Podium
Über den Anbieter
- Textline
- 2016 gegründet
- Chat
Erhältlich in diesen Ländern
Vereinigte Staaten
Sprachen
Englisch
Textline – Videos und Bilder
Kosten ähnlicher Produkte wie Textline vergleichen
Textline Funktionen
Alternativen für Textline
Bewertungen über Textline
Evan
Great Product and Team
Kommentare: We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.
Vorteile:
I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.
Nachteile:
There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.
Jared
In Betracht gezogene Alternativen:
Great Customer Service. Awesome Functionality/Workflow
Kommentare: Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.
Vorteile:
The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.
Nachteile:
One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.
Antwort von Textline
vor 2 Jahren
Hi Jared, Thank you for taking the time to write this review! Great to hear our improvements to our Zendesk integration have helped. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team
Jack
Clearly the Best Way to Communicate
Kommentare: We are a staffing company and 76% of our Candidates do not own a computer, but they all own a smartphone. Textline allows us to engage and communicate with our Candidates more easily than an email ever would. Communication is faster, easier, and more successful. It's the perfect tool for the job!
Vorteile:
It's easy to set up and allows a very high percentage of engagement with Candidates & Customers.
Nachteile:
We have used Textline for a long time and have not experienced any Cons.
Max
The best SMS app for Pipedrive users
Kommentare: Great customer service and a useful product.
Vorteile:
Great UI and features for teams needing to SMS their customers.
Nachteile:
The pricing per SMS is higher than many other available products (particularly in Aus).
Antwort von Textline
vor 2 Jahren
Hi Max, Thank you for taking the time to write this review! I am glad to hear that you enjoy our UI and Textline works for teams. We value your support and we're always open to hearing your feedback. Happy Texting! Nancy from the Textline Team
Michael
Great support!
Kommentare: I have been a fan of Textline since we first demo'd the product. They were eager to help us with our decision, and able to answer all questions throughout the process and after the purchase.
Vorteile:
It's not very often that there's an issue, but when brought up to the support group, they act on it very quickly. They actually respond/reply to questions as well! Unheard of with most software!
Nachteile:
As with any software, when there's an update that changes the look of the dashboard, it takes a little time to get used to it. However, there's so much content available through their support website, that most things can be figured out quickly.
Antwort von Textline
vor 2 Monaten
Michael, thank you for taking the time to write this review! It makes me so happy to hear you're satisfied with the help our customer support team is able to provide and that you find our help center beneficial! We value your support and we're always open to hear your feedback. Happy Texting! Jenny from the Textline Team
