Textline

Textline simplified the whole SMS channel for us

Kommentare: Textline has simplified our approach to SMS in general. We have 5-6 staff members interacting and the platform just helps a lot in the daily communication with customers. We've tried many platforms and more robust services like Twilio, but Textline is the perfect turn-key solution for small and big business.

Vorteile:

Ease of setup, shortcuts for standard replies, department management and mobile app for on the go use. Also, super friendly variables customization for easy personalization of messages. Their support is insanely good and managed inside the same platform.

Nachteile:

Still working to automate some functions through the API.

Easy to use two-way-texting with awesome customer service team

Kommentare: We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have. We couldn't be more happier with our choice.

Vorteile:

1) Easy to use and user-friendly UI 2) Functionalities can be customized with ease and give your number a personal touch. 3) Customer service is quick, efficient, and they know their product. 4) Setup time was done in about a day, counting the phone number transfer from another provider.

Nachteile:

Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything.

A Good Start

Kommentare: The customer service is unmatched! While I tend to ask more questions than most, each time from day one, I have had friendly, knowledgeable, above and beyond service!

Vorteile:

I like that I can add tags and notes to my contacts.

Nachteile:

The formatting on CSVs have to be just right and match what Textline needs rather than the file I already have created. It's a bit of extra work but I like the end result.

Great Customer Service. Awesome Functionality/Workflow

Kommentare: Overall experience has been extremely positive thus far. Great customer service and awesome features and integrations. Our tech support is very text heavy so this has been a huge benefit to our team so far.

Vorteile:

The workflow is awesome. It's great to be able to assign/claim text chains to team members, collaborate together, utilize the address book, resolve text chains and move on. Also, there is some great features we will be taking advantage of like scheduling texts and announcements. One of the biggest benefits is the integration with our phone system, Aircall, and with Zendesk. At first we had issues with the Zendesk integration but Textline made some huge improvements and now it all works wonderfully. However, perhaps the biggest pro of all is their customer service. I simply text Textline HQ and I get responses super fast and they always resolve my issues.

Nachteile:

One small gripe is that I would prefer images show up as actual images rather than links if over a certain small data limit. But it does preserve quality that way so a small trade-off. I also wish the quality of videos sent and received were better. My biggest issue right now is it does seem like occasionally images are not coming through, or they're taking a long time to send/receive. Haven't fully confirmed this yet but there have been a couple frustrating occasions.

A perfect fit

Kommentare: Great!

Vorteile:

This software is user friendly and the customer support team is fantastic!

Nachteile:

It doesn't do group messaging and I can not email receipts without reaching out for help.

Automation and better Collaboration for Automotive service providers

Kommentare: We were solving collaboration between agents and end users, moved away for communications issues that we had.

Vorteile:

The instant Customer Service - their assistance w/ implementation and deployment was outstanding. The admin fee for adding agents was a little pricey compared to others but for the overall service it is worth it.

Nachteile:

I didnt like how you have to pay for additional departments, that made it a little more costly than other services however, we were starting to make collaboration more useful and more efficient for our customers so if the pandemic didnt hit, it would have paid for itself.

Just what we needed!

Kommentare: Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed.

Vorteile:

Ease of use, price, flexibility, support, ability to download all conversations.

Nachteile:

So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message.

Efficient and effective!

Vorteile:

Amazing product! Super easy to use and lots of great features

Nachteile:

I wish I could copy and paste images / screenshots into new messages rather than saving them as attachments but other than that no complaints!

Get closer to your customers

Kommentare: Excellent product, but even better support. Very responsive to any questions and were there to answer any integration issues we were encountering. Highly recommend Textline.

Vorteile:

We are able to integrate our existing workflows with Textline and get closer to our customers. We have custom software on the front end with our website which we have had integrated with PipeDrive for several years now. With the use of Textline's API we can integrate with PipeDrive and reach out fast to our customers.

Nachteile:

Nothing at this point, it really solved a big problem we had which was integrating texting with customer outreach and tracking. So no complaints.

Loving the free trial!

Vorteile:

The response rate and support of the team. The easy use and ability to bring in data. The canned surveys.

Nachteile:

Haven't found anything we don't like yet.

Pricey but Easy to Keep Connected 24/7

Kommentare: We've felt fortunate to find a great, simple to use service that integrates into our current CRM database flawlessly. It's quick and generates much more movement in our customer sign-ups. Text is the communication most used by clients now and it's critical to have something easy to use with key features like scheduling and group texts. Looking forward to a reduction on add-on fees in the future to keep it a viable option for our company.

Vorteile:

Textline is easy to start, easy to use and great to integrate into CRMs you already have. It's quick and simple to send text messages and making group announcements is fairly straightforward as well. If you don't operate on the same timezone as clients, scheduling messages keeps work flowing all the time and responses stay open until you're ready to close them. It's easy to share between users and our clients and colleagues have appreciated the uptick in efficiency.

Nachteile:

The updates made are not always user-friendly especially on mobile versions. Limits on what you can input in messages and setting up contact lists for announcements requires some work arounds. The biggest con is the price you pay for users and then text charges above and beyond the basics.

Easy, Affordable and Friendly!

Kommentare: From set-up to on going questions/customer support, everyone that we have encountered has been super friendly and extremely helpful. We are a small company that focuses on the customer experience and its a breathe of fresh air to work with another company that has a similar culture. If we have a questions, we have a reply from Textline within minutes offering a solution with an awesome attitude.

Vorteile:

The website is easy to navigate and set up our "shortcut" texts. Everyone in our organization has been able to us this product without having to be trained, huge plus!

Nachteile:

Not really a con...more of a want. For us, it would be awesome to create some user defined fields so that we can use placeholders. We are an automotive business and the ability to add vehicle information and date information would be amazing!

Life Saver

Vorteile:

[SENITIVE CONTENT HIDDEN] was very helpful and got me back on line with my company acct. I needed assistance logging in and she was very punctual and polite. She Rocks!!

Nachteile:

That it sometimes freezes up at the most hectic times of the day. However overall I am happy with the service it provides to the company I work for.

Great features in the UI, easy to work with API

Kommentare: We used Textline out of the box for a while, and over the years we have hypercustomized it to our needs, and been happy with it all along the way. Their support has been responsive, and their feature set has grown, we are very happy customers.

Vorteile:

Textline is easy to implement, learn, use, and adapt. No matter where someone is on the spectrum of technical savviness, they have an easy time picking up the Textline interface.

Nachteile:

We rely heavily on the Textline <> Zendesk interface. It's really great in most ways, but there are a few specific ways that it hamstrings us. Not really their fault, because Zendesk wants you to use their texting product. Overall using the Textline integration is better for us — but we do miss out on some performance indicators as a result.

Good product, could be great

Vorteile:

Textline works well with our software in sending automated messaging. It also works well for mass communication.

Nachteile:

Searching is very clunky. It is difficult to find past conversations. An added feature of looking at a contact and being able to see the contact's history of conversations would be very helpful. It is also incredibly easy to accidently send a mass text to all contacts. A warning when a saved search includes all contacts would be extremely helpful. I do also wish they were able to provide customer service earlier than 9am PST as my organization is in EST.

Customer Service Is Awesome!

Vorteile:

[SENSITIVE CONTENT] have been outstanding at resolving issues for the company I work for. They follow up and make sure every avenue is taken to get the best results.

Nachteile:

Setting up previous users can be difficult sometimes.

Our experience with Textline

Kommentare: Our experience was great. [SENSITIVE CONTENT HIDDEN] was fantastic to deal with. She checked in with me periodically to see if I needed help or training, I never had to seek her out. The great thing is, the software was so easy to use, I had very little questions.

Vorteile:

Textline was so easy to use. It made contacting clients with updates more efficient. And we found we got faster responses when texting clients, than calling clients. We also were able to have our employees keep their personal phones for personal use because of using Textline. The phone app options was also wonderful as we were able to see any emergency texts that came in after hours.

Nachteile:

Price was a bit high, but we saved time, so money well spent

Clearly the Best Way to Communicate

Kommentare: We are a staffing company and 76% of our Candidates do not own a computer, but they all own a smartphone. Textline allows us to engage and communicate with our Candidates more easily than an email ever would. Communication is faster, easier, and more successful. It's the perfect tool for the job!

Vorteile:

It's easy to set up and allows a very high percentage of engagement with Candidates & Customers.

Nachteile:

We have used Textline for a long time and have not experienced any Cons.

Best App ever

Kommentare: The best experience.

Vorteile:

Very easy to use, and if you have a question, they help you immediately .

Nachteile:

I like everything, no cons. very easy to navigate

Customer support

Kommentare: While customer service was very prompt in response to emails, there was some communication that would have gone faster and easier by phone vs email or text took longer to explain and understand directions for use.

Vorteile:

The feature that allows you to save a "script" and use for other text messages has been helpful to us in being able to send text messages to many clients in a short period of time.

Nachteile:

Creating departments, teams, and team members was a confusing. We have two numbers on our account and figuring out the best way to use both lines for our separate teams was confusing.

Great for customer support!

Vorteile:

Our team was able to quickly and easily integrate Textline into our daily customer support flow. It made assisting customers with sales and technical issues much easier and faster, and integrated seamlessly with our ticketing platform Gorgias. All of the features are easy to understand.

Nachteile:

It would be better if customer data was linked and integrated from either Gorgias or from Shopify.

Great Venue

Vorteile:

How easy it is to use. we can reach out to customers with ease.

Nachteile:

Sometimes it says texts are waiting and they are really not.

Great Software at a Great Price

Kommentare: I really enjoyed using Textline for collection purposes. Our department was outsourced which is the only reason we are no longer using this product. Customer service is always a concern when jumping into something new and Textline's customer service was great! I do highly recommend this product.

Vorteile:

The software was very easy to use. I liked being able to set the time when texts would be sent. I liked being able to converse with anyone that responded. However there is an option to have a canned response. I never used that option but I'm sure it would benefit most companies. The customer service was great and answered in a very timely manner.

Nachteile:

My only issue is with the time zone. I would have liked to be able to set the time zone so that I wouldn't have to change it each time. I believe they were going to fix this (maybe they fixed it and I didn't notice?).

Great product and customer service

Kommentare: We used this for day to day customer contact, initial contact from customers, and changes in order status due to weather, delays...

Vorteile:

We used Textline for around 2 years. It was a benefit to our customers and to us. Use of the product was easy along with any training to get new users up and running. Whenever we needed, customer service, they were super helpful and attentive. Definitely recommend Textline for your company.

Nachteile:

Nothing was really missing. We only switched because our company created a free platform. Free is better than paying.

Recruiter using Textline - LOVE the service!!

Kommentare: Overall I am very pleased with Textline. I have been using them for about a year and I love it! I am making more money because of them and I highly recommend there product

Vorteile:

Our clients and candidates often prefer texting over email and voice calls Is a powerful texting software with business features The features we use include scheduled messages and reminders, SMS announcements, Zapier integration, etc. We are recruiting / staffing business for manufacturing and its a great way to communicate with candidates and clients when they are on the manufacturing floor as its often too loud to speak with them. Customer service is great - had some minor issues but they solved them very quickly

Nachteile:

nothing that I can think of. I am very pleased with there software and have nothing bad to say about them