Textline

Wer verwendet Textline?

Unternehmen jeder Größe in den USA und Kanada.

Was ist Textline?

Kundenkommunikationstool, das Textnachrichten von Kundentelefonen in Live-Chats mit Supportmitarbeitern des Unternehmens konvertiert.

Textline – Details

Textline

https://textline.com

Gegründet 2016

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Textline – Preisübersicht

Textline bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von Textline ist ab 53,97 $/Monat verfügbar.

Startpreis

53,97 $/Monat

Kostenlose Version

Nein

Gratis Testen

Ja

Textline – Bereitstellung und Support

Kundenbetreuung

  • Support während der Geschäftszeiten

Einsatz

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Persönlich
  • Webinare
  • Dokumentation

Textline Funktionen

  • Call-Center-Management
  • E-Mail-Management
  • Leistungskennzahlen
  • Live-Chat
  • Self-Service Portal
  • Social-Media-Integration
  • Terminverwaltung
  • Umfragen & Feedback
  • Virtueller Assistent
  • Warnungen / Eskalation
  • Warteschlangenmanagement
  • Wissensdatenbank
  • Workflow-Management

Siehe die vollständige Kundendienst Software Liste

  • Berichterstattung / Analyse
  • Geplanter Nachrichtenversand
  • Kontaktmanagement
  • Kurzwahlnummern
  • MMS
  • Massen-SMS
  • Mobile Coupons
  • Mobile Keywords
  • Nachrichten-Personalisierung
  • Text-to-Win (Text-Nachrichten für Gewinnspielteilnahme)
  • Umfragen/Abstimmungen
  • Zwei-Wege-Messaging

Siehe die vollständige SMS Marketing Software Liste

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Textline – Nutzerbewertungen

Alle Bewertungen lesen

Gesamtbewertung

4,9/5
aus 75 Nutzerbewertungen

Durchschnittliche Bewertung

Benutzerfreundlichkeit 4,9
Kundenservice 5
Funktionen 4,7
Preis-Leistungs-Verhältnis 4,6

Software bewerten

Teile deine Erfahrungen mit anderen Softwarekäufern.

Eine Bewertung schreiben
Alle Bewertungen lesen
Evan K.
Operations Manager
Verbraucherdienste, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 17.7.2019

"Great Product and Team"

Kommentare: We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Vorteile: I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Nachteile: There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

  • Herkunft der Bewertung 
  • Bewertet am 17.7.2019
Mikaël C.
Co-Founder
Marketing & Werbung, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 21.10.2020

"Easy to use two-way-texting with awesome customer service team"

Kommentare: We needed a two-way-texting solution to add an additional channel to reach our customers and to be able to qualify more sales. Textline made sure to really describe their solutions and all the options that were offered in order for our team to make sure their product was a good fit for us. They support you in your deployment and are only a text or email away to help you in case you need information or just need to discuss features or feedback you may have. We couldn't be more happier with our choice.

Vorteile: 1) Easy to use and user-friendly UI
2) Functionalities can be customized with ease and give your number a personal touch.
3) Customer service is quick, efficient, and they know their product.
4) Setup time was done in about a day, counting the phone number transfer from another provider.

Nachteile: Could use more features in the "automation" function, but this is really not a big deal when you take in count that you can use their API to connect to almost anything.

Antwort des Softwareanbieters

von Textline an 28.10.2020

Hi Mikael,

Thank you for taking the time to write this review!

I am so delighted to hear you are satisfied with the switch to Textline and our support. We are lucky to have you and we value your support. We're always open to hearing your feedback.

Happy Texting!
Nancy from the Textline Team

  • Herkunft der Bewertung 
  • Bewertet am 21.10.2020
Max F.
director
Unterhaltung, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    3 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    6/10
  • Herkunft der Bewertung 
  • Bewertet am 6.7.2020

"The best SMS app for Pipedrive users"

Kommentare: Great customer service and a useful product.

Vorteile: Great UI and features for teams needing to SMS their customers.

Nachteile: The pricing per SMS is higher than many other available products (particularly in Aus).

Antwort des Softwareanbieters

von Textline an 17.7.2020

Hi Max,
Thank you for taking the time to write this review!
I am glad to hear that you enjoy our UI and Textline works for teams.
We value your support and we're always open to hearing your feedback.
Happy Texting!
Nancy from the Textline Team

  • Herkunft der Bewertung 
  • Bewertet am 6.7.2020
Dave A.
Business Manager
Medizinische Praxis, 11-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    4 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 2.10.2020

"Just what we needed!"

Kommentare: Excellent experience thus far. VERY easy to use and show others how to use. GREAT support, fast and friendly. Good function features for the price point. Just what we needed.

Vorteile: Ease of use, price, flexibility, support, ability to download all conversations.

Nachteile: So far, I can't find anything I dislike that is significant. I'd like "shaded out" conversations to be just a bit darker, easier to read. I'd prefer to hit return and not CTRL Return to send a message.

Antwort des Softwareanbieters

von Textline an 13.10.2020

Hi Dave,

Thank you for taking the time to write this review!

It is great to hear you find Textline easy to use, has a great price, and great support! I am also glad we were able to provide you the solution to download conversations.

We value your support and we're always open to hearing your feedback. Let us know if any other items come up.

Happy Texting!
Nancy from the Textline Team

  • Herkunft der Bewertung 
  • Bewertet am 2.10.2020
Lynette G.
Owner
Bildungsmanagement, 51-200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 9.3.2020

"Great Value and Friendly People"

Kommentare: I think that everyone involved in a business really should add texting as a way to communicate with current customers and leads. I find that a lot of people don't answer the phone, but they will reply back with a text.

Vorteile: We switched over to Textline over 6 months ago from another texting service. There is so much that we get from using the service they provide. I like that Textline allows us to text our customers and leads from our landline phones. We have set up "shortcuts" within the system for our most common text responses and we are able to share this within our organization easily. We can also send out "announcements", which allows us to text a group of people at one time, making it easier for us to let our customers know about upcoming events. The platform that they provide is very easy to use, even the most un-tech savy people have no problems at all. Even when we are not logged into the platform we get email notification that a new text is waiting. Textline has great support, online resources and friendly people for whenever we have any questions. Over all it is a great value for what we get in return.

Nachteile: Switching over was very easy. I cannot think of one thing that would need to be improved for our use.

  • Herkunft der Bewertung 
  • Bewertet am 9.3.2020
Alle 75 Nutzerbewertungen lesen

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