Textline

Kommentare: We're looking to engage with customers via SMS in several ways and have found Textline to be the best product. Every year, I do an audit and review the product and other products, and Textline offers the most robust platform for our sales, customer service, and operational needs. Textline has been extremely open to feedback and suggestions and have been wonderful to work with when looking for solutions and have become more critical as I plan long term.

Vorteile: I've been using Textline through its various iterations and versions for the past 2.5 years and have found the product easy and great to use. We have used it for both inbound and outbound purposes and have seen a healthy level and adoption from both our users and from our customers. Throughout our organization, we've seen interest from different managers and management groups, especially due to the great disposition system, metrics, and the flexibility added in with automations and shortcuts.

Nachteile: There haven't been any aspects we haven't liked -- there are features we didn't know we'd need/use and the Textline team has amazing in communicating new features.

Vorteile: We chose Textline primarily for its Zendesk integration. With the Zendesk integration, there's a Textline window in the right sidebar of each Zendesk ticket. That makes it easy for our customer service reps to send and receive texts with our customers. We also use the API to automate some text communications with our customers, and Textline's support is helpful with figuring out the best way to use the API to your particular scenario. In our case, they provided us information on an undocumented feature that improved how our text automation and Zendesk work together.

Nachteile: If you're trying to text from multiple phone numbers, the Zendesk integration won't always show the most recent text conversation with the customer.

Kommentare: Overall I am very pleased with Textline. I have been using them for about a year and I love it! I am making more money because of them and I highly recommend there product

Vorteile: Our clients and candidates often prefer texting over email and voice calls
Is a powerful texting software with business features
The features we use include scheduled messages and reminders, SMS announcements, Zapier integration, etc.
We are recruiting / staffing business for manufacturing and its a great way to communicate with candidates and clients when they are on the manufacturing floor as its often too loud to speak with them.
Customer service is great - had some minor issues but they solved them very quickly

Nachteile: nothing that I can think of. I am very pleased with there software and have nothing bad to say about them

Kommentare: Great solution to opening another form of communication with customers.

Vorteile: Support team is extremely responsive and open to feedback. Software is easy to use and makes communicating with customers fast and effective.

Nachteile: For our company and usage we did not have any cons. Any issues we ran into the Textline team was able to help with a solution or they integrated functions that solved problems!

Kommentare: Overall, very positive. I list a few cons, but the frankly, it would be a mistake to switch to a cheaper option. I really am a fan and recommend it to my customers.

Vorteile: the UI is really a time saver. We send out text sequences to service our retail customers. the saved templates are my favorite feature. super fast support.

Nachteile: it can get pricey really quickly. It can feel like you are nickel and dimed, but the product is far superior than any i have used. i don't like having to text about support, but they are fast.