Was ist Bandwidth?
Bandwidth ist ein Softwareunternehmen mit APIs, mit denen Sprach-, Messaging- und Notrufzugriff in Softwares und Anwendungen eingebettet werden kann. Das Unternehmen ändert die Art und Weise, wie Menschen kommunizieren, und stellt die Standards der alten Telekommunikation in Frage. Das Unternehmen unterstützt einige der wichtigsten Kommunikationstechnologien auf dem Markt – Unternehmen wie Google, Skype und Ring Central, um nur einige zu nennen.
Wer verwendet Bandwidth?
Bandwidth hilft Kund*innen jeder Größe, ihre Anwendungen mit Sprachanrufen, Anrufverfolgung, SMS und Notrufkonnektivität auszurüsten. Die APIs und das landesweite IP-Sprachnetzwerk sind individuell anpassbar.
Du bist nicht sicher, ob Bandwidth das Richtige ist?
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Bewertungen über Bandwidth
My Preferred Carrier
Kommentare: I save a lot of time when I use the Bandwidth portal versus other carriers portals that I use. I would say on average to order a new number through Bandwidth versus other portals, it takes me half as much time. For submitting ports, I save even more time than that.
User-friendly which makes it time efficient and the Bandwidth team is wonderful to work with. The majority of our companies numbers are ported/ordered through Bandwidth because we have found this to be the best and easiest carrier to use.
The port tool will not tell you the carrier of a number if it is not portable. It also will not tell you the carrier of toll-free numbers or if they are on different RespOrgs before you submit them.
Bandwidth.com Comes Highly Recommended
Kommentare: Very satisfied with their service and responsiveness to any technical issue that arrises.
Its web based and makes self-management a breeze.
Having to create manual tickets for certain things like adding a trusted IP, but I understand its for security and allows their service to not be abused.
In Betracht gezogene Alternativen:
A Disastrous Experience with Bandwidth
At the moment none, maybe that will change in the future.
Profound disappointment and frustration with Bandwidth's A2P SMS Program and Account Managers, which has been nothing short of a nightmare. In August 2022, we were excitedly enrolled in their A2P program, expecting a tailored service that would cater specifically to our needs. However, to this day we are being asked to fill out form after form, re-register. We have yet to send a single message in over a year since apparently being onboard into A2P SMS product. Firstly, the lack of clarity and direction from Bandwidth is appalling. Despite our explicit request for a rollout in just one country, Bandwidth presented us with a plan for a global rollout in 120 countries. This not only demonstrates a lack of attention to our specific needs but also reflects poor communication and understanding on their part. // Hidden Transaction Fees The financial aspect of our experience has been equally frustrating. We recently discovered, much to our dismay, that we have been charged an additional 3% for having a card on file - a fact that was never communicated to us with a dedicated account manager, a single email nor listed on any of our invoices. This lack of transparency and proactiveness in billing practices is unacceptable and reflects poorly on Bandwidth's business ethics. Moreover, the constant change in account managers has led to a chaotic and disjointed service experience. With three different account managers (ie [sensitive content hidden] and now [sensitive content hidden]) in 12 months, continuity and understanding of our project suffered greatly. This resulted in mixed messaging, particularly concerning the advice to bulk buy 10-DLC numbers. The cumulative effect of these issues has been a significant loss of trust in Bandwidth and a sense of shared revenue loss. The program, which was supposed to be a stepping stone to greater success, turned into a source of continuous frustration and disappointment. In conclusion, our experience with Bandwidth has been extremely negative. The lack of focus on our specific needs, poor communication, hidden charges, and inconsistent account management have all contributed to a situation where our expectations have been thoroughly unmet. I'm compelled to share this experience openly as a caution to others who might consider engaging with Bandwidth for similar services. We expected professionalism and efficiency but were met with a series of letdowns that have significantly impacted our business.
Antwort von Bandwidth.com
vor 3 Monaten
Your response and honesty is appreciated. We at Bandwidth recognize the incredible complexity involved and the revenue at stake when choosing to execute a strategy with a new messaging partner. We would love to hear more about your concerns that you mentioned. Your account manager should already be in touch to remedy this situation!
Service could be better
Bandwidth's API provides for a great customer experience on our end.
When it comes to carrier registration (10DLC) Bandwidths service could be improved. Their team generally takes a while to debug or come up with an answer for something going wrong.
Bandwidth customer support far exceeds their peers. They finish most requests in just a few hours.
Kommentare: Worry free call routing.
Ease of use stands out first. As a daily user I count on Bandwidth to point thousands of phone numbers to my customers correctly and route tens of thousands of calls daily. We use 5 SIP providers in our business and I choose Bandwidth as the primary carrier over all the others every time hands down.
There is nothing I don't like about Bandwidth. They have all the tools on their site I need to do my job efficiently.