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Bandwidth
Was ist Bandwidth?
Bandwidth ist ein Softwareunternehmen mit APIs, mit denen Sprach-, Messaging- und Notrufzugriff in Softwares und Anwendungen eingebettet werden kann. Das Unternehmen ändert die Art und Weise, wie Menschen kommunizieren, und stellt die Standards der alten Telekommunikation in Frage. Das Unternehmen unterstützt einige der wichtigsten Kommunikationstechnologien auf dem Markt – Unternehmen wie Google, Skype und Ring Central, um nur einige zu nennen.
Wer verwendet Bandwidth?
Bandwidth hilft Kund*innen jeder Größe, ihre Anwendungen mit Sprachanrufen, Anrufverfolgung, SMS und Notrufkonnektivität auszurüsten. Die APIs und das landesweite IP-Sprachnetzwerk sind individuell anpassbar.
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Bewertungen über Bandwidth
Bandwidth is outstanding!
Vorteile:
The customer service team are very friendly and professional. Dealing with Bandwidth is a breeze and that makes my life easier.
Nachteile:
Response to critical issues is sometimes lacking which delays our ability to service our customers. Overall, great service and experience!!
Excellent
Vorteile:
Great customer service and ease of use. Very responsive on all issues. Order submission and tracking is simple
Nachteile:
911 is a separate module and requires you to add the numbers a second time. Cannot get CSR data readily.
In Betracht gezogene Alternativen:
A Disastrous Experience with Bandwidth
Vorteile:
At the moment none, maybe that will change in the future.
Nachteile:
Profound disappointment and frustration with Bandwidth's A2P SMS Program and Account Managers, which has been nothing short of a nightmare. In August 2022, we were excitedly enrolled in their A2P program, expecting a tailored service that would cater specifically to our needs. However, to this day we are being asked to fill out form after form, re-register. We have yet to send a single message in over a year since apparently being onboard into A2P SMS product. Firstly, the lack of clarity and direction from Bandwidth is appalling. Despite our explicit request for a rollout in just one country, Bandwidth presented us with a plan for a global rollout in 120 countries. This not only demonstrates a lack of attention to our specific needs but also reflects poor communication and understanding on their part. // Hidden Transaction Fees The financial aspect of our experience has been equally frustrating. We recently discovered, much to our dismay, that we have been charged an additional 3% for having a card on file - a fact that was never communicated to us with a dedicated account manager, a single email nor listed on any of our invoices. This lack of transparency and proactiveness in billing practices is unacceptable and reflects poorly on Bandwidth's business ethics. Moreover, the constant change in account managers has led to a chaotic and disjointed service experience. With three different account managers (ie [sensitive content hidden] and now [sensitive content hidden]) in 12 months, continuity and understanding of our project suffered greatly. This resulted in mixed messaging, particularly concerning the advice to bulk buy 10-DLC numbers. The cumulative effect of these issues has been a significant loss of trust in Bandwidth and a sense of shared revenue loss. The program, which was supposed to be a stepping stone to greater success, turned into a source of continuous frustration and disappointment. In conclusion, our experience with Bandwidth has been extremely negative. The lack of focus on our specific needs, poor communication, hidden charges, and inconsistent account management have all contributed to a situation where our expectations have been thoroughly unmet. I'm compelled to share this experience openly as a caution to others who might consider engaging with Bandwidth for similar services. We expected professionalism and efficiency but were met with a series of letdowns that have significantly impacted our business.
Antwort von Bandwidth.com
letztes Jahr
Your response and honesty is appreciated. We at Bandwidth recognize the incredible complexity involved and the revenue at stake when choosing to execute a strategy with a new messaging partner. We would love to hear more about your concerns that you mentioned. Your account manager should already be in touch to remedy this situation!
Must have for all musicians!
Kommentare: As I said in the first part, I had a great summer with using this app during summer travel around Europe, I've met with a lot of great musicians with a wide range of genres and improved my musicial skills and get socialized by only using this app and it was all free! I will absoulutely suggest this app to my friends!
Vorteile:
This app basically made my summer amazing! While doing my summer trip around europe, I've connected and jammed with a lot of great people thanks for Bandwidth! It has a very simple user interface which showes the musicians wants to jam on a map, and you can easly get connect with them and have great time with! It provides to the users to see the level of the musicians, so I can say that it's for all music lovers, from beginner to professional!
Nachteile:
Unfortunately, the region where I actually live (Budapest, Hungary) I am the only user of this app and so till now I can not connect with any other users in my city yet. But I'm hoping that it will be published soon and I will find my permanent band by using this app!
Amazing VOIP service
Vorteile:
Super easy to use and it has amazing voice quality, and a ton of amazing features I probably will never use.
Nachteile:
The software is a bit complicated if your new to this sort of stuff. With a bit of research it is super easy to use!
