Wer nutzt diese Software?

Bandwidth helps customers of all sizes equip their applications with voice calling, call tracking, text messaging, and 9-1-1 connectivity. Our APIs and nationwide IP voice network are built to scale.

Durchschnittliche Bewertung

111 Bewertungen
  • Gesamt 4.5 / 5
  • Benutzerfreundlichkeit 4.5 / 5
  • Kundenservice 4.5 / 5
  • Funktionen 4.5 / 5
  • Preis-Leistungs-Verhältnis 4.5 / 5

Produktdetails

  • Kostenlose Version Ja
  • Kostenlose Testversion Ja
  • Einsatz Cloud, SaaS, Web
  • Training Live Online
    Webinare
    Dokumentation
  • Kundenbetreuung 24/7 (Live Vertreter)
    Support während der Geschäftszeiten
    Online

Angaben zum Hersteller

  • Bandwidth.com
  • https://www.bandwidth.com/
  • Gegründet 1999

Über Bandwidth

Bandwidth is a software company with APIs that make it easy to embed voice, messaging, and 911 access into software and applications. We're transforming the way people communicate and challenging the standards of old telecom. We power some of the most important communications technologies on the market today- companies like Google, Skype and Ring Central to name a few.

Bandwidth Funktionen

  • API-Design
  • API-Lebenszyklusmanagement
  • Analytik
  • Bedrohungsschutz
  • Dashboard
  • Entwicklerportal
  • Test-Management
  • Verkehrskontrolle
  • Versionskontrolle
  • Zugriffskontrolle
  • Anrufaufzeichnung
  • Audio / Video-Konferenzen
  • Call Center
  • Chat / Messaging
  • Fax-Management
  • Filesharing
  • IVR / Spracherkennung
  • Weiterleitung von Anrufen (Call Routing)
  • Berichterstattung / Analyse
  • Code-Refactoring
  • Datenmodellierung
  • Debuggen
  • Einsatz-Management
  • Kompatibilitätstests
  • Mobile Entwicklung
  • No-Code
  • Quellkontrolle
  • Software-Entwicklung
  • Web-App-Entwicklung
  • Werkzeuge zur Zusammenarbeit
  • Zugriffskontrollen/Berechtigungen
  • Anrufüberwachung
  • Automatisches Telefonwählgerät
  • Call-Center-Management
  • Eingehende Berichterstattung
  • IVR / Spracherkennung
  • Kontaktmanagement
  • Outbound-Berichterstattung
  • Prädiktive Wähler
  • Stimmen- & Daten-Integration
  • Telemarketing-Management
  • VoIP (IP-Telefonie)
  • Anruf pausieren
  • Anrufaufzeichnung
  • IVR / Spracherkennung
  • Kontaktmanagement
  • SIP-Trunking
  • Syndikat-Gruppen
  • Verbesserung der Sprachqualität
  • Vereinheitlichte Kommunikation
  • Verschlüsselung

Die hilfreichsten Reviews für Bandwidth

Top notch support, porting can be tricky, overall however great experience

Bewertet am 19.6.2018
Nicholas L.
Systems Technician
Telekommunikation
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
3 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Provides a great service that I am able to then resell as a finished complete product.

Vorteile: Support is really great. When porting on network they are fantastic The provided API support is very powerful provided you know how to properly utilize it. Really fast provisioning of new DID's, great searching abilities for finding new DID's. While they don't advertise it they pass T38 signaling through their system without issue and without changing any headers.

Nachteile: Each part of the service is broken down into a separate login portal requiring the management of multiple logins for what should be 1 server. When logging into any of the portals their website feels it needs to open a new tab with every step leaving the last page open..... "Tip no one wants this ever" Searching DID's within your control is clunky and very slow due to the interface design. If you have to search and change the settings on multiple DID's it is very unintuitive and slow. They do not support right-clicking and opening many elements in a new tab due to poor web coding. If you know how to utilize their API you can work around a lot of their faults but if you are going to use their product as-is be aware it will take much longer to accomplish simple tasks like setting a line to call forward than it should.

As a whole, we are happy with the services and support we receive from Bandwidth.com

Bewertet am 22.6.2018
Mark W.
VP of Engineering
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
4 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The vast majority of the BW team goes the extra mile for their customers.
The customer-facing portal is clean and easy to navigate.

Nachteile: A dedicated Account Manager would be nice to have... or should I say if we have one, we're not aware of it. I dislike how in many of the ticket replies we receive BW culture (I'm assuming) directs their employees to say "Team, we're...". Sometimes, it's not clear if the "team" is referring to BW's internal team... or if they're referring to us as a team all together. I understand this is kind of like going to Arby's restaurant and them calling you by name... "Susan, your order is ready"... trying to make the customer feel warm and fuzzy. It doesn't always translate well. I know this seems minor, but, it's an observation. Would be nice if BW would request approval for all port-aways... like your competitors do. This could head off some slams and porting errors. Seems like it should be pretty easy to do.

Portal is very easy to use. Support is fast to respond and assist.

Bewertet am 22.6.2018
Bernadette P.
LNP Coordinator
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
3 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
4 / 5
Preis-Leistungs-Verhältnis

Vorteile: Bandwidth Portal is very simple to use. Ordering New DIDs is very easy with several options on how to order. Submitting LNP will let you know the current carrier right away with no so much fields to fill in. The time you enter the LNP TNs you'll know right away if they are portable to Bandiwidth. It's user friendly. Updating CNAM is the fastest update compared to other carriers.

Nachteile: Updating TNs or disconnecting them does not have the option to do it in bulk, need to do it one by one. Supping LNP order does not have an option to delete or add TNs, which will need a cancel and re-key that delays too much deadline. Off-net orders do not have option to choose the time to activate TNs, it automatically completes on due dae, this is not okay if customer suddenly reschedule on the confirmed due date.

Bandwidth software works well consistently. If there is an outage, periodic status is provided.

Bewertet am 7.6.2018
Raj B.
Partner
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5 / 5
Benutzerfreundlichkeit
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Vorteile: The Bandwidth team is very professional. They are easy to get to and respond quickly. The customer service is very high quality. There setup is mature and works with very high reliability. If there is any outage, status is provided at regular intervals.

Nachteile: There are a couple of missing features for our use-case: within US and Canada the service is great, however, the international calling rates (last time I checked, which was over a year ago) need to be lowered. Also, for post-paid accounts, the short-code SMS rates are much higher than regular SMS rates (which might be true for other vendors also) so it will be good to provide some mechanism to turn short-code SMS feature off for an account or phone number.

Excellent response time from BW team and support

Bewertet am 20.6.2018
Carri P.
LEC Engineering
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
4/5
Gesamt
5 / 5
Benutzerfreundlichkeit
5 / 5
Eigenschaften & Funktionalitäten
4 / 5
Kundenbetreuung
3 / 5
Preis-Leistungs-Verhältnis

Vorteile: The database is real time. When requesting products most of the time you get an immediate response. Also the functionality is very easy to learn and train on. Set up under administration is also very easy and the turn around time for new colleagues to use the sight is same day.

Nachteile: Multiple logins for databases. One for ordering, one for trouble tickets, one for 911. It would be nice if they were all merged under one site. Also if the order could fall out to a rep when notes are applied that would be great. Typically there are instructions needed for the team when submitting a port. Those notes aren't viewed if the orders flow through BW automation.

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