von Solvemate4.7 / 5 10 Bewertungen
Wer nutzt diese Software?
Solvemate unterstützt mittlere bis große Kunden-Support-Abteilungen bei der Verbesserung ihrer Kundenzufriedenheit, während sie weniger in die Einstellung und Schulung neuer Kundenbetreuer investieren müssen.
Durchschnittliche Bewertung10 Bewertungen
- Gesamt 4.7 / 5
- Benutzerfreundlichkeit 4.2 / 5
- Kundenservice 4.9 / 5
- Funktionen 4.2 / 5
- Preis-Leistungs-Verhältnis 4.2 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja, Kostenlose Testversion
Cloud, SaaS, Web
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 2015
Solvemate ist der intelligentere Kundendienst-Bot. Indem du intelligente Multiple-Choice-Fragen stellst, findet Solvemate den kürzesten Weg zur richtigen Lösung für deine Kunden. Dies ermöglicht deinen Kunden sofortige Self-Service-Unterstützung mit nur einem Klick auf eine Schaltfläche oder mit einem Fingertipp. Im Gegensatz zu anderen Chatbots kann Solvemate schnell in deinem bestehenden Kunden-Support-Flow integriert werden und kann komplexe Kundenanfragen bearbeiten (z. B. Fehlerbehebung). Die durchschnittliche Lösungszeit beträgt nur 12,4 Sekunden.
- Code-Free Development
- Kontextabhängige Anleitung
- Virtueller Assistent
- Vorkonfigurierte Bots
- Wiederverwendbare Komponenten
- für Entwickler
- Human Handover
- Mobiles Nachrichtensenden
- Segmentierung der Audienz
- Für E-Commerce
- Für den Vertrieb
- Prädiktive Analytik
- Virtueller persönlicher Assistent (VPA)
- für das Gesundheitswesen
Die hilfreichsten Reviews für Solvemate
Bewertet am 26.7.2018
The interface is very intuitive and works much better than classic chatbots...Fast implementation!
- We've been able to provide instant support to our customers by providing access to an interactive troubleshooting tool.
- Thanks to Solvemate, we've also been able to present our support materials to customers in a visually appealing way that is much easier to digest.
- Training the chatbot is fast and easy.
- We went live in one month.
- Easy to modify and improve the chatbot's knowledge base after training.
- The Solvemate staff is incredibly responsive and helpful. They listened to our feedback and implemented some of our feature suggestions.
- The most complex support requests still require a human agent to take over.
- It can be hard to understand how the algorithm works
Bewertet am 18.7.2018
Very intuitive tool to use not only for admins but also for customers!
The initial training the chatbot is fast and painless and could go live within one month. It is also possible to add the chatbot to country specific websites easily.
Easy to modify and improve the chatbot's knowledge base after training.
Solvemate's support staff is the best customer support I received: they respond quickly to any request and listen closely in order to answer my questions.
Solvemate's product team is always willing to listen to product improvements and is working hard to improve customer experience for example by providing the integration of a variety of tools we use for customer support.
Despite the fact that Solvemate's support team is alway happy to answer any question, we miss more detailed step-by-step guides on how to quickly solve issues of a not correctly trained solution or how to amend fixed text fields.
It would also be welcome to improve amending of the website facing features such as fond size etc without having to involve a website developer.
Bewertet am 17.11.2017
Amazing tool and Service - easy to learn and use - price/performance excellent
Kommentare: Our service quality increased a lot
The "Fred" software is very easy to learn, to understand and to use. Once you got into the logic and know how to use the admin panel it does make a lot of fun to train new solutions into Fred or to make some changes.
We like the idea how it works and we really like the excellent support if we got any questions.
Also, the implementation of Fred in any smartphone app or website is very easy, just with a few code lines and it's possible to change the design of the window of "Fred", too. During our use of "Fred", we gave feedback and we had some feature requests which were soon implemented -> thumbs up!!! In conclusion, we love "Fred" and we recommend it 100%. Price / performance ratio is excellent!
Nachteile: The first time you see the admin panel it does look kinda tricky to understand, but after a few minutes, you'll get it right.
Bewertet am 30.11.2018
Customization and customer care at the best!
Kommentare: It was great! The highlight is their true customer care and willingness to make us successful. Solvemate listens and takes in consideration your every request, independently on the complexity. And for me, this is the most important factor for a partnership.
Vorteile: The software is really effective and, if well worked, potentially provides better results and UX if compared to other NLP-based solutions. Also, though the not most intuitive to setup in a first moment, whenever you understand the logic behind, it's easier to maintain, specially as you won't need to deal directly with linguistic issues related to users inputs.
Nachteile: Setting up is not friendly in a first moment. Some detailed manual, with examples, would help a lot! Perhaps, a different and guided way to input the information may also be helpful.
Bewertet am 20.11.2018
Kommentare: Awesome staff, great product, customization options and features that can be created just for your personal use
- their team is always available to answer my questions and additional training if needed
- easy to talk to and ready to adjust to your needs
- improving their system frequently enough to stay relevant through your business' growth
Nachteile: - you need to get the logic at first, I don't have a very technical background, but once you get it, all good