tawk.to

A trustful side-kick for our business!

Kommentare: Tawk.to is a trustful side-kick for several of sites that we have developed. It solves the real-time user support and allows stock-piling deferred support tickets.

Vorteile:

What stands out to us the most is the real-time chat, which allows to engage with website visitors promptly and provide instant support, while the support ticketing system ensures that customer inquiries are organized and addressed systematically, contributing to a well-rounded customer service experience.

Nachteile:

Rarely the loading time affects the experience as the chat button appears 10-20 seconds after the main site loads. But this, again, happens rarely.

Live Chat Platform of this Year

Kommentare: Responding to customer tickets rapidly is the main relish that I gain from tawk.to.

Vorteile:

tawk.to enables me to connect and respond to customer queries over the internet.

Nachteile:

Since I am always connected to the internet, I rarely face downtime.

Very good for someone who's just starting out

Kommentare: For startups who want to test products on website they may use tawk.to for analyzing the engagement on particular page as tawk.to provide you with live tracking facility for free.

Vorteile:

Tawk.to is very easy to install or integrate into website and its completely free with most important features that you require while chatting with user.

Nachteile:

Dashboard design is little complex even they have changed it now but still a new user need to spend a day to learn things.

The Best Bang for your Buck on the Market

Vorteile:

Theres not much not to like about this company! Their chat is great, has a ton of add on functionality if you want it, but if you want bare-bones its able to to that for you as well. I was hesitant coming into a company that i had never heard of before but this thing, given its price and its robust list of great features makes it unbeatable.

Nachteile:

Customer service is a bit slow at times if im being honest.

A good option to offer a chat support service

Kommentare: We can offer a chat support service for our start up. We have more than one hundred users and we have 3 or 4 daily chat sessions with users. We can answer quickly. Also we are saving money because we are using a free plan. We have integrated this tawt.to into our web page and into our e-learning platform.

Vorteile:

You can start with the free plan. It is easy to configure and manage. You can integrate it with other tools.

Nachteile:

Sometimes we had a lag with the chat session but I think it was because we were using a free plan.

The best Live chat

Kommentare: Tawk.to is a very good livechat and the back office is easy and intuitive to use.

Vorteile:

Tawk.to is the perfect software for a digital company like mine. As well as live chat, it allows you to build up a knowledge base to guide customers through most processes.

Nachteile:

I've noticed that the sound notification doesn't always emit the arrival of new customers on the livechat when there are a lot of processes running on the computer or when the connection speed is sometimes low.

Easy to integrate livechat

Kommentare: Very good for integrating livechat into websites. You should try it

Vorteile:

As a developer, tawk.to is the website I use most to integrate livechat into my clients' websites. What's more, thanks to its plugin, it's easy to integrate into Wordpress websites.

Nachteile:

On low-performance computers, I've already missed a livechet after a certain period of computer inactivity.

Best Free Live Chat & Ticketing Platform

Kommentare: Many of its features, such as visitor type, web pages visited, and location, enable us to create more personalised chat experiences, especially for loyal customers.

Vorteile:

The majority of the capabilities that you need while chatting with users are available on Tawk.to, which is absolutely free and very simple to install or integrate into websites. You can also create tickets from the chat itself, also a helpdesk can be created with Knowledgebase.

Nachteile:

It may take 30 to 60 minutes for notice emails from missed chats to arrive, which means you won't see the individual while they're online.

A good and easy to to use chatbot

Vorteile:

I used tawk for quite a long time for live chat on our website. It help us capture leads in live chat

Nachteile:

lack of automation capabilities and it is not interactive chatbot

Not developer friendly.

Kommentare: I don't use it because of some technical issues. But I want...

Vorteile:

It's good if you just need a live chat widget. UI is enough and Tawk is a known platform in this industry. You can trust it.

Nachteile:

It almost does not support the developers. I can say that you cannot find anything you are looking for. It has poor documentation and you must handle what you need by yourself.

Best live chat software and there is no upfront cost!

Kommentare: It’s a great service that I would happily recommend to anyone looking to support their website visitors better. The live chat market is good overall, but Tawk.to is pushing what is expected out of services like this. We currently use Tawk.to on multiple sites, all managed and controlled by 1 Tawk.to account. The fact that Tawk.to can offers so much for free is astonishing.

Vorteile:

Easy setup in multiple environments. We are currently hosting the plugin from a WordPress site, JavaScript + JQuery site, and a ReactJS site. All are being managed using the same Tawk.to the dashboard. From within the dashboard or mobile app you can build scripts and custom knowledge base articles that are super helpful when answering the same question for multiple clients. The ability to hire live agents as needed is such an amazing feature.

Nachteile:

Although they offer the base function of Tawk.to for free, their add-ons for removing branding and Video + Voice + Screensharing is way overpriced. I wish they would offer some of the site's other features as paid add-ons and drop the price to remove branding and screen sharing. Having a better À la carte system for features would be nice.

A cool freebie tool for live chat support

Kommentare: It's a great freemium tool for small businesses starting out to manage their live chat support with customers on their websites and this helped me save money and also made it easy to hardly miss out on customer chats.

Vorteile:

It has a friendly interface easy and the option of shortcuts makes it easy to use. Being able to track visitors live on my website was a blessing because it helped me understand the visitor journeys on my website and possible pain points in the buying process. Also, chatting with live visitors on my phone with the mobile app made it easy to be constantly available. I loved the fact that we could also personalize the brand for my business making it a lot more acceptable.

Nachteile:

It's free but not completely free. You have to pay about 19$ per month to completely remove the tawk.to branding.

Great chat and traffic tool

Kommentare: Overall I am pleased with it and have been happy to recommend it to others

Vorteile:

Real time chat functionality built into website and the real time web traffic information that is very up to date.

Nachteile:

I have been unable to save user details (eg names and notes) against chat records for the last few months.

Easy to use

Vorteile:

Easy to get started with, comes with good reporting functions and good customer tracking.

Nachteile:

Currently it's a very versatile platform and will be interesting to see what kind of new capabilities come with the introduction of AI.

Great value - and it's for free

Vorteile:

Tawk.to is a great live chat plug-in for WordPress, for example. And. It. Comes. Completely. Free. An out-of-the-box solution that will not let you down. Especially if you are running a busy website and need a handy, user-friendly and efficient live chat tool that works on the desktop as well as on your mobile - and of course, if you have the dedication to be around for all those seeking you out. :)

Nachteile:

None so far - I also like the branding ^^

A fantastic free product, but does have its limitations if using with Shopify

Vorteile:

The fact that it's free to use and easy to install

Nachteile:

Not integrated too well with Shopify with many limitations.

Chat support app that's not so good, not so bad!

Vorteile:

We can attend to numerous clients at the same time and allocate the chats to all the chat support members. We can create tickets and above all, it's free to use. They have a mobile app too and you can ensure that you never miss a chat!

Nachteile:

The fact that the mobile app practically needs to be logged in every day. The mobile app frequently logs you out and to maintain the session, you have to check your login every few hours/ every day/ every few days. Without any warning, the mobile app would simply log you out without you knowing it!

An excellent choice!

Kommentare: I have really have anything negative to say about the software. It does exactly as it is suppose to and more. The list of features you can use on both the free and paid version is great!

Vorteile:

The software is easy to setup, and gives you a whole new level of customer/supplier interaction. A requirement in my opinion.

Nachteile:

It can be quite confusing when setting it up on a Wordpress multi-store.

Best live chat software so far

Kommentare: Tawk.to is an amazing tool for live chat, it enable me to save chat templates and use it conveniently when answering the same questions for multiple customers. It allow our customers to reach out to us easily and faster without having to send email or even call us.

Vorteile:

It is very easy to set up and understand, it has all the features I need, it also give the leverage of another agent to whisper some clue about what the customer want. That is a plus for me.

Nachteile:

The only problem I experienced with tawk.to is the moment you are not active on that page after a while it log you out or you even miss a chat and I have to keep refreshing the page to ensure I do not miss any chat.

Pretty Useful Engagement tool for Website visitors

Kommentare: Overall, nothing to regret for a service that runs free of charge and yet solves a major problem

Vorteile:

This is free as long as you don't hail from certain countries where they have issues with scammers using their app for the wrong use

Nachteile:

Not all countries can sign up though. Some countries are banned

You don't have to pay packet for live chat

Vorteile:

Tawk gives you basic, live chat for free with no restrictions. I mean, come on, before you got straight to Intercom, give tawk a try. Sure the feature set and the customization possibilities are better on other platforms but all the other platforms strike me as prohibitively expensive for a small business, especially when most aren't even sure that live chat is for them in the first place. So tawk is a good platform to figure that out on. Tawk gives me just what I need with no hassles and with plenty of power. There's never been a hiccup in terms of uptime or service.

Nachteile:

The backend is incredibly confusing. I never know which site I'm administrating or how to find what I'm looking for. I mean, compared to the great front end, this is really pretty embarrassing for them. It would be a nightmare, I imagine, for any agency administering more than a few sites.

Best and Professional Live Chat Software

Kommentare: My overall experience with tawk.to is really awesome because I am using this as a WordPress plugin. Because of my company website, we developed through WordPress, therefore, we have installed a tawk.to Plugin. Me and my team members are using this platform, we always chat with our coming customers using this Plugin. We are very happy because we have increased a number of customers.

Vorteile:

If you are searching for a Free live chat software, then tawk.to is really awesome. The setup is really easy, just copy a javascript code line and paste in the HTML of your website. If you are using the WordPress content management system, then you can also install a tawk.to plugin and if you are using Joomla then there is also an extension available of tawk.to. The dashboard is really simple to use, where you can see your user's details. You can start chatting with your website customers and users. You can also invite members of your team.

Nachteile:

Everything is perfect because we can monitor our website visitors in real-time. We can chat and discuss with them about our products, which we are offering on our websites. It's free and without ads. So according to my point of view, every feature of tawk.to is awesome. Only the dashboard should be easier for beginners. All other things and features are really fabulous.

add customer service chat to your website for free

Vorteile:

Our organization uses a website to allows members to do various things like register for events. Sometimes, people have run into trouble or questions while trying to do something. Now, there's a little box in the corner that allows them to start a chat session with me so I can help them out. It has come in really handy and been a huge time saver for myself and our members. This exceeded expectations for a free program. It automatically turns on and off at set times of the day and has an auto-reply if I don't respond right away, in case I forget to turn it off when I step away from my desk. It made me really wonder - why is this free? As the saying goes, if you're not paying for the product than you are the product. So, I'm usually a little leery about free software. There are no ads besides their own discreet branding. They do have some nice add-ons you can purchase: removing their branding, hiring live agents, and video and screen sharing. That makes me feel better about embedding a free product into my website - seeing how they make their money, even if it's not from me.

Nachteile:

I really can't think of any valid cons.

The best chat platform for your Website

Kommentare: I use Tawk.to as a WordPress plugin in my websites which I have developed through WordPress. The plugin is really easy to use, after installation just login with tawk.to account and we can start chatting with our visitors. Especially in my e-commerce websites I chat with my users and I describe them about the products of my website.

Vorteile:

Tawk.to allows you to chat with the visitors of your website or mobile application. The dashboard is really easy to understand. Where you can add different users. You can see online visitors of your website and you can chat with them. The setup is really easy and you can start tracking.

Nachteile:

According to my experience, there should be more chat themes with different styles. All other features of tawk.to are really fabulous and awesome.

Excellent value. Tons of features, maybe even too much

Vorteile:

It's free! When you run a business, you can't afford to pay for 30+ software programs that aren't critical to your business. Live chat isn't a HUGE part of my business... so I can't rationalize paying for a super slick online chat app. Tawk.to gets the job done and it still looks pretty fresh on my website. My office admin can use it under her account, and overall it ain't too bad.

Nachteile:

It can be buggy, and it can be complicated. Honestly, Tawk.to has so many features, more than we need, and I feel some of that effort could instead go into making the website and app more reliable and easy to use. There are so many settings that it's easy to get lost trying to figure out what is what. For example, there have been a handful of times where our live chat is just turned off for days at a time before we notice it and we have to go in and figure out why. User management can be complicated. The app is not the easiest to use either. But, I really can't complain because I am benefiting from it all for free.