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seit 15 Jahren bei der Softwareauswahl

Was ist Upscope?

Integriere und unterstütze deine Nutzer wie nie zuvor, indem du siehst, was sie sehen. Sofort.

Upscope Co-browsing ist eine neue interaktive Zero-Download-Bildschirmfreigabe für müheloses Onboarding und Support:

1. Mit einem Klick siehst du, was dein Nutzer sieht, ohne Downloads.
2. Verwende deine Maus auf ihrem Bildschirm, um für sie zu scrollen und zu klicken.
3. Erledige dies problemlos vom Live-Chat aus oder wenn die Kunden sich telefonisch einwählen.

Wunderbar integriert in Intercom, Zendesk, Olark, Livechatinc und in dein bestehendes Telefonsystem.

Wer verwendet Upscope?

Kundenbetreuungs-, Kundenerfolgs- und Accountmanager, die Kunden mühelos onboarden und unterstützen möchten. Beliebt bei SaaS- und Finanzunternehmen, Gesundheitsdienstleistern und E-Commerce-Unternehmen.

Du bist nicht sicher, ob Upscope das Richtige ist? Mit einer beliebten Alternative vergleichen

Upscope

Upscope

4,4 (94)
38,00 $
Monat
Kostenlose Version
Kostenlose Testversion
12
9
4,6 (94)
4,5 (94)
4,6 (94)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
99,00 €
Monat
Kostenlose Version
Kostenlose Testversion
135
14
4,6 (346)
4,7 (346)
4,5 (346)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Upscope

Durchschnittliche Bewertung

Gesamt
4,4
Benutzerfreundlichkeit
4,6
Kundenservice
4,6
Funktionen
4,2
Preis-Leistungs-Verhältnis
4,5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Bewertungen nach Punktzahl finden

5
59%
4
31%
3
9%
2
1%
1
1%
Jonathan
Jonathan
Product Manager in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

UpScope helps take our customer support to the next level

5,0 vor 5 Jahren

Kommentare: With the help of a developer it was so easy to get started. Upscope allows us the ability to see our customer's screen to help guide them through the process with one click. Combine Upscope + Intercom and you have an amazing solution to assist your customer remotely. Love it!

Vorteile:

Within a couple of minutes we were able to connect Upscope to our Intercom platform and start 1 click screen shares with our users with the combination of Upscope and Intercom!

Nachteile:

Initially they had a weird log in process but they have since fixed it now. I would like to potentially see more fun tools as the product matures to help us continue to create a great customer support experience.

Dan
Dan
Customer Experience Team in USA
Verifizierter Nutzer auf LinkedIn
Industrieautomation, 11–50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Perfect for use with Intercom! Frustrating when "Upscope User Not Found"

4,0 vor 5 Jahren

Kommentare: Better customer support and training. Cowbrowsing straight from intercom is excellent. Would recommend upscope to anyone using Intercom to support customer UI interactions. Great tool!

Vorteile:

It is seamless with Intercom. A customer has a question and our team can be co-browsing with the customer in moments. Drawing on the customer screen to help them know where to click is very helpful.

Nachteile:

Every so often we get an "Upscope User Not Found". It is frustrating because we have come to depend and really value upscope. So if we are blocked from using it we have to revert back to the old-school screen share tools that require the customer to download a plugin. I have contacted upscope support regarding this issue and they were very responsive! They said that: "Sometimes the intercom integration will have problems if the user logs in from multiple computers / browsers. This can be fixed by telling Upscope who the user is with a unique ID. In a single page application, if you don't have identity information at page load, you can use the following method: Upscope('updateConnection', { uniqueId: 1234 }); Please only call this after the Upscope('init') function. By setting a uniqueID for the user (this can be taken from your own db, or it can be the user email if that's easier for you), we can tie all their sessions together and it would make the intercom integration more reliable. I hope this helps! Do let me know if this keeps happening even after doing this and I'll dig further." Sounds like there are things we can do to make it more reliable.

Antwort von Upscope

vor 4 Jahren

A note on 'user not found' and how to avoid it: In 99% of cases, user not found is when the Upscope javascript snippet is not on all pages on which you wish to screen share with a customer. Once the code is added, it will work smoothly. While we can't be 100% certain that this was the case here, from our experience over the last few years, it's around 99% likely :) There are some cases in which the screen sharing link within a chat integration is blocked by adblockers but this can be avoided by installing it directly on the page and not via Google Tag Manager. The Intercom ID issue has also been solved as we now have a direct integration with Intercom allowing anyone to launch a co-browsing session with a customer from directly within their chat.

Lexx
Customer Support Specialist in USA
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Neat idea and good integration, but did not include necessary info for troubleshooting via scrshare

3,0 vor 6 Jahren

Kommentare: It was easy and fast to use

Vorteile:

Very easy to set up with Olark. Upscope was the easiest program I have seen used to get users on a screenshare for troubleshooting.

Nachteile:

Did not show the address bar. A lot of the indicators of what is preventing our content from opening show up there, so it was frustrating not to see that. Also, sometimes the screenshare would just show the chat box from our website

Antwort von Upscope

vor 6 Jahren

Hi Lexx, Thank you for your feedback, we're sorry that your experience with Upscope wasn't as expected. We're constantly trying to improve the software and have made progress in performance in the past few months. The address bar is something we unfortunately cannot support, due to the nature of the technology, we are unable to access other tabs and the address bar. If you'd like an extended trial with us to see the new features and improvements, please feel free to contact a member of the team by emailing us at team@upscope.io, or call us on +1-347-344-5719. Thank you, Upscope Team

Halimatun
Halimatun
IT Manager in Malaysia
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 1.001–5.000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Screen sharing easily

4,0 vor 2 Jahren

Vorteile:

Upscope is our main choice for screen sharing quickly with computer that my department in-charge. We can fix or troubleshoot the target computer remotely, without having to physically presented to the target computer.

Nachteile:

Trying to control the screen share with a unstable internet connection is very hard, as the mouse pointer will not synchronized with my mouse and making things very confusing and frustrating.

Jonathan
Jonathan
Product Manager in USA
Verifizierter Nutzer auf LinkedIn
Automotive, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Such a great compliment to Intercom

5,0 vor 5 Jahren

Kommentare: Love the product! It is such a great compliment to Intercom and helps us support our customers in a way that creates limited friction!

Vorteile:

What I like most about UpScope is the 1-click instant screen share!

Nachteile:

A little stranger log in process but not a big deal, they send you an email with a link and then you log in from there.

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