Wer nutzt diese Software?
Unternehmen, die ein cloudbasiertes All-in-one-Center für Kundenengagement benötigen, das außergewöhnliche Kundenerlebnisse bietet.
Durchschnittliche Bewertung
13 Bewertungen- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.4 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.3 / 5
Produktinformationen
- Kostenlose Version Nein
- Gratis Testen Nein
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Einsatz
Cloud, SaaS, Web
-
Training
Persönlich
Live Online
Webinare
Dokumentation
-
Kundenbetreuung
24/7 (Live Vertreter)
Support während der Geschäftszeiten
Online
Angaben zum Hersteller
- Aspect Software
- http://www.aspect.com/
- Gegründet 1973
Über Aspect Via
Aspect Via ist eine Kundenengagement-Plattform, die für Kontaktcenter mit mehr als 50 Mitarbeitern konzipiert wurde. Sie ist die einzige Lösung, die das gesamte Unternehmen um den Kunden herum vereinheitlicht, indem Barrieren, die Abteilungen aufteilen und Arbeitsabläufe fragmentieren, vermieden werden. Als maßgeschneidertes SaaS-Angebot für die Cloud bietet Aspect Via natives Omni-Channel-Interaktionsmanagement (IM), Workforce Optimization (WFO) und Self-Service-Funktionen in Kombination mit einer gemeinsamen UI und gemeinsamer Berichterstattung in Echtzeit und rückblickend.
Aspect Via Funktionen
- Anrufaufzeichnung
- Anrufprotokoll
- Anruftext-Aufzeichnung
- Berichterstattung / Analyse
- Echtzeit-Chat
- Eskalationsmanagement
- Gemischtes Call-Center
- Inbound Callcenter
- Interaktive Sprachantwort
- Kampagnenmanagement
- Manuelles Wahlsystem
- Outbound-Callcenter
- Progressives Wählersystem
- Prädiktive Wähler
- Warteschlangenmanagement
- Abwanderungsraten-Management
- Analytik
- Community-Management
- Feedback-Sammlung
- Gamification
- Inhalt-Syndizierung
- Kommunikationsmanagement
- Live-Chat
- Video-Inhalte
Beliebte Produkte
Die hilfreichsten Reviews für Aspect Via
Aspect Via Review
Bewertet am 17.4.2019
Ronald S.
Kommentare: It's a great product recommendable to use especially for big brands to help in supporting their customers.
Vorteile: Allow easy interaction between customers and support agents. It plays a big role on social media as it captures all social media sites i.e Twitter, Facebook and bring traffic in one place to handle in real time. It's very easy to use and less time training is required. It helps to track agent performance and service levels depending on the metric set You can personalize all settings from graph, percentages and service levels tracking metrics
Nachteile: It needs a fully registered software to enjoy all features, the trial version is limited
All communication is more fluid with our clients, if they are happy us even more.
Bewertet am 15.4.2018
Verifizierter Rezensent
Kommentare: Simplify and unify with native cloud customer self-service, contact center interaction management and workforce optimization capabilities.
Vorteile: I know this software well. It is really efficient, very easy to use and that makes it unique. I use it every day with my clients, there has never been any interruption in communication. Everything is more fluid, without a doubt it is a very useful tool.
Nachteile: This is definitely better software than I used. There is nothing that you do not like. It really is very efficient.
Antwort des Softwareanbieters
von Aspect Software an 17.4.2018
Thank you for taking the time to review Aspect Via and for the 5-star rating! We appreciate your feedback and will forward it on to our internal teams.
-The Aspect Team
Rich user interface, easy to configure, a true omni-channel cloud platform
Bewertet am 24.9.2017
Shannon S.
Kommentare: Updated user interface, access to the full suite of Aspect's product offerings
Vorteile: That I have a full suite of omni-channel features in a cloud environment. The Via platform gives us access to voice, sms, and chat interaction routing...plus provides us access to a full workforce optimization suite (workforce management, quality management and performance management). It also contains a feature rich IVR that allows customers to build dynamic self-service applications.
Nachteile: I don't have any complaints, I am waiting for a few new features to be released. I'm hoping that Aspect provides a feature rich customer survey tool that will work across multiple channels (voice, email, chat, sms).
Antwort des Softwareanbieters
von Aspect Software an 27.9.2017
Thank you for taking the time to review Aspect Via. We are thrilled to get such high marks and are so glad that you are happy with the product. We will forward your feedback to our internal teams. Thanks again!
-The Aspect Team
Love Aspect's ease of use
Bewertet am 24.4.2018
Diana P.
Vorteile: Easy to navigate and the reporting features are very useful. Used IED in the past and it was a horrible experience.
Nachteile: Haven't found anything yet. I find it very easy to navigate, training and support has been awesome, I just wish we could get it running faster (but that isn't an Aspect issue.)
Antwort des Softwareanbieters
von Aspect Software an 25.4.2018
Diana,
Thank you for taking the time to review Aspect Via and for giving us such high marks! We are thrilled to hear that you love the ease of use, and that the training and support have been awesome. We appreciate your feedback and will forward it on to our internal teams for review.
-The Aspect Team
Very simple and easy to understand
Bewertet am 7.5.2017
Tom W.
Vorteile: The ability to run this on the cloud. We don't have a large budget to support scale and downsize as needed. Also number of agents fluctuate seasonally
Nachteile: sounds easy to setup but had some difficulty mainly because of our own security limitations. Otherwise, once we cleared that everything was fine.
